[TimOss]

Hello,

I am shocked and disgusted that Betonline voided 4 of my bets on the MLB game Chicago-Cincinnati.
I am talking about the following bets:
Bet on Cubs -160 moneyline at 6:02 PM placed during the break bottom 6th-top 7th inning at 1-0 score
Bet on Cubs -1,5 run line +170 at 6:02 PM placed during the break bottom 6th-top 7th inning at 1-0 score
Bet on Cubs -1,5 run line +170 at 6:01 PM placed during the break bottom 6th-top 7th inning at 1-0 score
Bet on Cubs -160 moneyline at 5:57 PM placed during the bottom of the 6th inning at 1-0 score.


I know Betonline sometimes void bets because according to them they are placed at wrong lines. They void every now and then a bet (I would say 1 out of a 100) and if they do, they void within 2-3 minutes max after bet placement. That way they are not freerolling the clients and keeping it as fair as possible.

Now as you can see, I placed some bets on the Cubs moneyline and -1,5 run line at normal odds in my opinion. At least I could never suspect those were wrong. The first bet was placed at -160 odds during the bottom of the 6th inning (Cincinnati at bat) in which not much happened. Normal odds for a team 1-0 up in this phase of the game. Then the other 3 bets were placed during the break after the 6th inning was completed. Other bookmakers had very much comparable odds. Betonline slightly higher but for sure not warranting a "clear wrong odds" void. And indeed, bets kept standing for a long time, all normal so far. The 7th inning went by without any runs scored, still 1-0 Cubs after 7 innings. Then, during the top of the 8th inning the Cubs loaded up the bases and hit a grand slam homer, which pushed the score up from 1-0 to 5-0. Very conveniently for Betonline, suddenly I saw the number of open bets getting lower and I thought "wow are they settling them now already as winners?" (they sometimes settle when a game is not over yet but it's already 99,9% decided). But then to my disgust I saw they were all void......more than 20 minutes after bet placement and with over a full inning being played in between!

I have never experienced this in my life and had been a loyal customers for over 2 years. If they do not honor these bets I will be gone there forever....absolutely disgusting behaviour! A total of $5060 in winnings were voided.

A void is okay but it has to happen within 2-3 minutes after bet placement. This is very unfair behaviour from Betonline and a big warning to other customers if they will not correct this!

P.S. I also placed some bets on Cubs -1,5 run line at another bookmaker about 10 minutes after my bets at Betonline and the odds there were +305 and +315 ( I can attach a screenshot if needed but don't know how) so this +170 can never have been so wrong! But my biggest argument here is them waiting over 20 minutes until 4 runs are scored in favour of the bets and only then voiding!

[michael777]

stop taking shots at books son

[TimOss]

stop taking shots at books son

What shot exactly? I was not taking advantage of any thing such as bases loaded and not converted into the odds or something like that...the bets were placed during a break between innings at odds comparable to other bookmakers!

[Ant23]

Site full of scammers

[TimOss]

They refuse to pay out the bets. I will now submit a complaint and keep this thread updated.

[michael777]

another scammer,unreal,they just keep popping up

[Stallion]

File an SBR Complaint form.

[TimOss]

File an SBR Complaint form.

Already did! I hope SBR can talk to BOL soon

[Optional]

So many words to say so little.

Can anyone confirm what the problem is here for me? My head hurts trying to follow that stream of consciousness.


Is this the entire problem the guy has? "A void is okay but it has to happen within 2-3 minutes after bet placement. This is very unfair behaviour from Betonline".


Or is there more than that in there somewhere?

[bubba]

Price of doing business with that group of books. They cancel live bets when they want with no warning. Sbr doesnt care. Betonline doesnt care.

[TimOss]

So many words to say so little.

Can anyone confirm what the problem is here for me? My head hurts trying to follow that stream of consciousness.


Is this the entire problem the guy has? "A void is okay but it has to happen within 2-3 minutes after bet placement. This is very unfair behaviour from Betonline".


Or is there more than that in there somewhere?

I'm not saying a void is correct in this case. I strongly believe my bets were placed at normal odds and they were placed without having an advantage in terms of what was going on on the pitch (3 of the 4 being placed during a break in between innings).
What I meant with that sentence is that IF they decide to void they should do it within 2-3 minutes after bet placement. Not wait over 20 minutes until the bet has virtually won and then void. If they would have void immediately like they usually do when they void every now and then, then I would have had the chance to place my bets again at comparable odds, or in the case of the -1,5 run line bets even way better odds.

[icon]

Price of doing business with that group of books. They cancel live bets when they want with no warning. Sbr doesnt care. Betonline doesnt care.

At least SBR doesn't delete the threads that show how inept Betonline can be. I know BOL & SBR are in bed together and have been for a while. Hopefully people read the site and get the info on BOL that they need.

[bubba]

At least SBR doesn't delete the threads that show how inept Betonline can be. I know BOL & SBR are in bed together and have been for a while. Hopefully people read the site and get the info on BOL that they need.

There has got to be leeway with live betting. There is no real "market odds". Everything is constantly fluctuating. New jersey books have live odds on every single game. to my knowledge they have not cancelled 1 wager in over a year. they tried once and due to public pressure backed down. They are in business just fine. Trust me- there odds are no stronger than what bet online hangs. They hang the line, they take the bet. Im not advocating betting bad lines. If I were betonline and someone bet a live bet I wasnt happy with id either boot them or warn them. But i couldnt cancel it unless it was something super obvious (+10,000) instead of +1,000 is about that border. not +300 instead of 180. And certainly if i was cancelling a wager id inform the customer what was happening and why. betonline has done neither anytime they cancelled a live wager of mine. (happens 5 times a year on average id guess)

[TimOss]

There has got to be leeway with live betting. There is no real "market odds". Everything is constantly fluctuating. New jersey books have live odds on every single game. to my knowledge they have not cancelled 1 wager in over a year. they tried once and due to public pressure backed down. They are in business just fine. Trust me- there odds are no stronger than what bet online hangs. They hang the line, they take the bet. Im not advocating betting bad lines. If I were betonline and someone bet a live bet I wasnt happy with id either boot them or warn them. But i couldnt cancel it unless it was something super obvious (+10,000) instead of +1,000 is about that border. not +300 instead of 180. And certainly if i was cancelling a wager id inform the customer what was happening and why. betonline has done neither anytime they cancelled a live wager of mine. (happens 5 times a year on average id guess)

It happens for me also about 5 times per year....out of 400 to 500 bets in total.....I find it strange that they do not inform the customer of this (no email, no message, they just vanish the bet from the open bets section) but at least they always do it very quickly....max 3 minutes after placement......they void so randomly that I always keep checking my open bets section after every bet placement for a couple of minutes to make sure they stand.....but this case was absolutely bizarre....to see a void this late

I have reached out to Dave Mason from BOL on Twitter.....hopefully he can have a more detailed look into this and be reasonable.

[bubba]

It happens for me also about 5 times per year....out of 400 to 500 bets in total.....I find it strange that they do not inform the customer of this (no email, no message, they just vanish the bet from the open bets section) but at least they always do it very quickly....max 3 minutes after placement......they void so randomly that I always keep checking my open bets section after every bet placement for a couple of minutes to make sure they stand.....but this case was absolutely bizarre....to see a void this late

I have reached out to Dave Mason from BOL on Twitter.....hopefully he can have a more detailed look into this and be reasonable.

I agree with the "randomly" part as well. While I try (key word is try) to place smart bets, I avoid obviously bad lines to the best of my ability. Anytime a wager is cancelled, I am surprised to a degree. i certainly cannot predict which will stand and which will be cancelled.

[TimOss]

I agree with the "randomly" part as well. While I try (key word is try) to place smart bets, I avoid obviously bad lines to the best of my ability. Anytime a wager is cancelled, I am surprised to a degree. i certainly cannot predict which will stand and which will be cancelled.

Same for me....would never take obvious errors.....but sometimes they even cancel a bet at +110 odds when other books have +100....so random, probably differs from trader to trader.....it forces me to keep on checking my open bets for several minutes after each placement.....I can live with it....but not with a void 20-25 minutes later

[icon]

There has got to be leeway with live betting. There is no real "market odds". Everything is constantly fluctuating. New jersey books have live odds on every single game. to my knowledge they have not cancelled 1 wager in over a year. they tried once and due to public pressure backed down. They are in business just fine. Trust me- there odds are no stronger than what bet online hangs. They hang the line, they take the bet. Im not advocating betting bad lines. If I were betonline and someone bet a live bet I wasnt happy with id either boot them or warn them. But i couldnt cancel it unless it was something super obvious (+10,000) instead of +1,000 is about that border. not +300 instead of 180. And certainly if i was cancelling a wager id inform the customer what was happening and why. betonline has done neither anytime they cancelled a live wager of mine. (happens 5 times a year on average id guess)

I agree with you 100%. None of the bets in question appear to me as anywhere near a bad line. I think BOL should pay.

[eaglesfan371]

Guy made several max bet like amounts in live bets (3-4k total) with lines that appear valid for the situation in. Yes a lot of shot takers come here but this one, I do not see why these bets would be voided.

[icon]

Guy made several max bet like amounts in live bets (3-4k total) with lines that appear valid for the situation in. Yes a lot of shot takers come here but this one, I do not see why these bets would be voided.

Yeah the original poster does not appear to be a shot taker. Pay that man his money.

[Optional]

I'm not saying a void is correct in this case. I strongly believe my bets were placed at normal odds and they were placed without having an advantage in terms of what was going on on the pitch (3 of the 4 being placed during a break in between innings).
What I meant with that sentence is that IF they decide to void they should do it within 2-3 minutes after bet placement. Not wait over 20 minutes until the bet has virtually won and then void. If they would have void immediately like they usually do when they void every now and then, then I would have had the chance to place my bets again at comparable odds, or in the case of the -1,5 run line bets even way better odds.

I wasn't meaning to suggest you said this void was ok.

But the complaint about it having to be within minutes isn't something I'd agree with, or I think SBR would take up a complaint over.


If you think the void was unfair due to it not being an error or past post or whatever, then please send in a sportsbook complaint form with the details of the bet/s and we can ask a manager to review them.

[TimOss]

I wasn't meaning to suggest you said this void was ok.

But the complaint about it having to be within minutes isn't something I'd agree with, or I think SBR would take up a complaint over.


If you think the void was unfair due to it not being an error or past post or whatever, then please send in a sportsbook complaint form with the details of the bet/s and we can ask a manager to review them.

Yes, I think the void was unfair because it was not a past-post and also not an obvious bad line.
The remark about voiding in 2-3 minutes max after bet placement I made because when they void bets (happens from time to time, about 1 every month) they always have the decency to do it within 2-3 minutes. Therefore I think it's fair that a customer can be assured his bet is valid if it does not get voided shortly after placing.

I have already submitted the complaint form yesterday.

[Optional]

I see your extra posts clarified why you were so concerned about it being in minutes. Reading the first post I was having trouble finding the point the first time is all.



Edit: If that first post is a copy of what you put in the complaint form, maybe reply to the confirmation email and give a quick cliff notes version, about why the bets are valid, to make sure it's understood. We have to process a lot of email and I can see a complaint about not voiding a live bet within 3 mins might get pushed to the back of the queue. ;-)

[dealer wins]

No reason to void, BOL need to pay these bets IMO. Whether the guy arbed them or not has nothing to do with it.

[TimOss]

BOL:

I hope this email finds you well.Dave asked me to reach out to you in regards the outcome of the Live Bets. Please note our Live Trader reported an outage that did not allow to update the lines in the Administrator, leaving the odds open for betting. As a result, it was confirmed there were multiple past post wagers, which were later refunded.
Our most sincere apologies.

Me:
Can you explain to me what a "past post" means? And also tell me from which time till which time exactly you had this outage?

BOL:

Dear Timothy,My name is Alice from Player Service. I hope this email find you well.

We certainly understand your concern in regards of the meaning of Past Post, it means that you place a bet on a market that was supposed to be close by the time you made the wager. The line remained open longer than it should. We apologized for any inconvenience this may have cause.

**All lines determined to have been available past post will be settled "No Action".

Me:
You didn't answer my second question I asked....which was:And also tell me from which time till which time exactly you had this system outage?

BOL:

Hi, Timothy.

This is Harvey from Player Services, hoping this email finds you well.


The reason for this e-mail is to inform you that We do apologize for the inconvenience. However, there were bad lines available during the Cubs vs Reds MLB game that resulted on past post wagers which were graded No action, reason why they were refunded.


If you have any further concerns, feel free to contact us by replying this email or initiating a Live Chat, your satisfaction is our main goal.

Me:
Hello,
Again you did not answer my question:


From what time till what time exactly was your system outage resulting in bad lines? Tell me the exact time when it started and when it was solved.


Thanks, Timothy

BOL:

Hi, Timothy.


This is Harvey from Player Services, hoping this email finds you well.


The reason for this e-mail is to inform you that the issue happened during the Cubs vs Reds game, We reserve the right to cancel any live wager where the line is obviously wrong. I would suggest to look at our live betting rules at https://www.betonline.ag/sportsbook/home/livebetting and go to the rules box.


If you have any further concerns, feel free to contact us by replying this email or initiating a Live Chat, your satisfaction is our main goal.

Me:
For the fourth time I ask:

From which time till which time exactly were the lines offered wrong on this game? It's a very simple question...For example: from 6:02 PM till 6:06 PM....just an example....so please give me the time where the outage started and where it ended


BOL:

Hi, Timothy.


This is Harvey from Player Services, hoping this email finds you well.


The reason for this e-mail is to inform you that We do apologize for the inconvenience. However, there were bad lines available during the Cubs vs Reds MLB game that resulted on past post wagers which were graded No action, reason why they were refunded.


If you have any further concerns, feel free to contact us by replying this email or initiating a Live Chat, your satisfaction is our main goal.

[bubba]

BOL:


Me:
Can you explain to me what a "past post" means? And also tell me from which time till which time exactly you had this outage?

BOL:


Me:
You didn't answer my second question I asked....which was:And also tell me from which time till which time exactly you had this system outage?

BOL:


Me:
Hello,
Again you did not answer my question:


From what time till what time exactly was your system outage resulting in bad lines? Tell me the exact time when it started and when it was solved.


Thanks, Timothy

BOL:


Me:
For the fourth time I ask:

From which time till which time exactly were the lines offered wrong on this game? It's a very simple question...For example: from 6:02 PM till 6:06 PM....just an example....so please give me the time where the outage started and where it ended


BOL:

This is bringing back bad memories of mine from wager(s) last summer. I went in circles asking what made the line bad and they'd never tell me. 10-20 emails back and forth (sometimes them taking days to respond). Completely unacceptable.

[garyking]

They voided four of my live bets recently, they were accepted by the live wagering system, but never appeared in my account...They remained as pending under my live account bets and remained pending there for two days, but were never graded. After complaining was told they were cancelled due to a glitch in their system...All winners of course costing me over $300 in winnings

[JoeCool20]

At least SBR doesn't delete the threads that show how inept Betonline can be. I know BOL & SBR are in bed together and have been for a while. Hopefully people read the site and get the info on BOL that they need.

LOL You never know if somebody is being truthful in these posts or not.

But hell, IF what the OP says is true, then it is blatantly obvious that BOL took the bets and then cancelled them after

the cubs hit a grand slam 2 innings later! Not cancelling the bets during the NEXT inning when no runs were scored

plainly shows that they were sitting there waiting to see what happened in the game.

And when the cubs got 4 runs in the 8th, after a scoreless 7th inning, they chose to cancel the bets

and cheat the guy out of his winnings. It sux bad and I hate it for the guy!

But like I've said 500 times on here, if you choose to send your money to a bunch of strangers overseas,

and then "hope" that they don't cheat you, that's your choice, but IF they do cheat you, then there ain't

a damn thing that you can do about it!

[footballfish]

What I've had happen there countless times is bet a correct line (as in the same line that's available at other books), and then notice that the line stays frozen as game action happens moments or minutes later. They tend to cancel all bets at those odds, even the ones made while it was still a fair line

[semibluff]

What I've had happen there countless times is bet a correct line (as in the same line that's available at other books), and then notice that the line stays frozen as game action happens moments or minutes later. They tend to cancel all bets at those odds, even the ones made while it was still a fair line

I can understand the frustration with that scenario but I don't see what else the book can do to protect itself. If a line goes up at -170; +150 and it's the same line with other books, then it freezes, what should the book do? If nothing happens in the game the odds should go through -200, -250, -300, -400...and so on. At what second can the book retrospectively make a cut-off and say odds were ok 'at this second' but at 1 second later they were not. Equally they can't reasonably be expected to pay out -170 on a -400 or -1000 scenario because of a computer problem. I agree it's unfair for those that bet at -170 at the time when -170 was correct but if the odds are stuck at -170 when they should have changed to -400 then the bet clock may also be stuck.

[Optional]

@TimOss, books treat people like this when you come back with any sort of suggestion they are liars. As they very very often get attacked in public and their words used against them.

They are basically saying we had a tech problem when your bets were struck, and you are replying suggesting you do not believe them. This is why they will shut down totally and give you no more info than their terms require.


Maybe try going back and asking if they will re-grade your bets at "the correct odds"?

Even if they can't come up with correct odds, they may offer you a free play bonus or something to help.

[bubba]

@TimOss, books treat people like this when you come back with any sort of suggestion they are liars. As they very very often get attacked in public and their words used against them.

They are basically saying we had a tech problem when your bets were struck, and you are replying suggesting you do not believe them. This is why they will shut down totally and give you no more info than their terms require.


Maybe try going back and asking if they will re-grade your bets at "the correct odds"?

Even if they can't come up with correct odds, they may offer you a free play bonus or something to help.

Believe all books all the time(with 0 proof)? A-f? Or just sponsors?

A technical problem does not automatically create an obvious bad line

[Optional]

Believe all books all the time(with 0 proof)? A-f? Or just sponsors?

A technical problem does not automatically create an obvious bad line

Nice. Entitled to your opinion, however ignorant.

And where did I say it was or wasn't a bad line?


The guy came with a complaint post that was very difficult to understand. Carrying on about times.

Then he gets onto Dave Mason and CS and still carrying on about times.


My main input in this thread is to advise him HOW he should handle this. Stop confusing the issue with pointless complaints and questions about time, and just explain why he does not think his bets were at wrong odds/lines.

That's the only argument he can make that matters.



I think he gets no more extensive answer each time, because he's dealing with them in the wrong way.

And considering he wants to argue the same point over and again with CS staff himself, I was giving him the only option I can see that might move the issue forward for him.

Although he may not care about the money and just want to make a point, like you, by the looks of it.

[JoeCool20]

Nice. Entitled to your opinion, however ignorant.

And where did I say it was or wasn't a bad line?


The guy came with a complaint post that was very difficult to understand. Carrying on about times.

Then he gets onto Dave Mason and CS and still carrying on about times.


My main input in this thread is to advise him HOW he should handle this. Stop confusing the issue with pointless complaints and questions about time, and just explain why he does not think his bets were at wrong odds/lines.

That's the only argument he can make that matters.



I think he gets no more extensive answer each time, because he's dealing with them in the wrong way.

And considering he wants to argue the same point over and again with CS staff himself, I was giving him the only option I can see that might move the issue forward for him.

Although he may not care about the money and just want to make a point, like you, by the looks of it.

LOL As "weird" as this may sound, it is SO true! When somebody (sports-book in this case) fuks up, and they know it,

the WORST thing that you can so is start telling them that they fukked up or they will immediately get ill and angry

and turn around and play the victim on you and use your comments about THEIR mistake against you!

I have a degree in Marketing, so I always have to admit my faults and apologize for them instead of turning

around and playing the victim and acting like the person who was screwed over "shouldn't have acted so harsh about it."

LOL Then when somebody fuks up against me, I expect THEM to apologize to me when I tell them that they fukked up!

And OMG at the shit most people will do INSTEAD of simply saying the words: "I made a mistake, and I'm sorry."

It is called "deflecting." Often when someone is dead wrong, they will use something that you say about their mistake

and use it as a way to "deflect" from their mistake and start telling you that you were wrong for what you said about

THEIR mistake! LOL As dumb and juvenile as it sounds, when most people (or companies) blatantly fuk up,

they are so sensitive and insecure about it that they don't want to hear anybody tell them that they fukked up!

And then they will wait until you finally get so ill at their stupidity that you curse or call them stupid or something,

and then they will forget all about their fuk up and flip it around and deflect it onto you!

[bubba]

Nice. Entitled to your opinion, however ignorant.

explain why he does not think his bets were at wrong odds/lines.

Back to the personal insults as usual. This from a moderator nonetheless. wonderful.

I asked a question and stated a fact I assumed anyone would agree with yet caught ignorant.

How about instead of insisting twice that OP explain why his bets are "not bad lines", he first be given a legitimate reason that they are bad lines for him to refute. Thats the way this should work, no? I assume they have never provided him with one because they never provided me with one is similar circumstances.

And even if these were "bad lines" ( i have every reason to believe they are not). How about a freaking email stating this is happening when they decide to cancel it. A reason would be even better, but just common decency notification from an A book would be nice.

[michael777]

amazing how every single time the vast majority of posters always come to the players defense.In reality,about 80% of the time the book is in the right,c'mon guy's,wise up