Matchbook account closed without reason

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  • Tayspotti88
    SBR Rookie
    • 09-21-13
    • 2

    #1
    Matchbook account closed without reason
    Did anyone else receive this? After about 7 years with this company, I received this and they don't even give me a reason. The chat person simply copy pasted the text from the email and closed the chat after I asked for a specific reason...

    Following an ongoing internal company review (unrelated to your specific account), your account has been closed with immediate effect.
    You will not be able to deposit any funds and you will not be able to make any wagers using your account. You shall receive a full refund of any cash balance on your Account within the coming 3-5 days. This has been returned to your original source of deposit.

    We apologise for any inconvenience however this decision is final and cannot be revoked.
    Regards
    Matchbook
  • Siniath
    SBR Rookie
    • 06-13-19
    • 1

    #2
    Me too. Can't believe they don't even give a reason.
    Comment
    • jjgold
      SBR Aristocracy
      • 07-20-05
      • 388189

      #3
      most of time fake docs the reason
      Comment
      • Krashman
        SBR MVP
        • 07-24-09
        • 3742

        #4
        They kicked out all Canadians, 5 years ago.

        No reason ever given.
        Comment
        • Optional
          Administrator
          • 06-10-10
          • 60846

          #5
          As it is "unrelated to your specific account", it will most likely be about a Matchbook policy change regarding your country at a guess.
          .
          Comment
          • Poisec
            SBR MVP
            • 07-22-18
            • 1215

            #6
            Location related?
            Last edited by Poisec; 06-14-19, 05:30 AM.
            Comment
            • steamingahead
              SBR Rookie
              • 06-14-19
              • 1

              #7
              Originally posted by Tayspotti88
              Did anyone else receive this? After about 7 years with this company, I received this and they don't even give me a reason. The chat person simply copy pasted the text from the email and closed the chat after I asked for a specific reason...
              This happened to me yesterday too. Think it's due to country of residence. I'm in Germany
              Comment
              • Alfie White
                SBR Wise Guy
                • 09-02-17
                • 680

                #8
                "Can you open an account from anywhere in world?
                - No, Matchbook cannot accept new signups from individuals residing in the United States of America, Australia, Canada, France, Slovakia, Spain, Portugal, Sweden, Russia, Germany or Italy."

                From their site, so it has to be that.
                Comment
                • JJames
                  SBR Hustler
                  • 05-14-10
                  • 79

                  #9
                  Originally posted by steamingahead
                  This happened to me yesterday too. Think it's due to country of residence. I'm in Germany
                  My account locked too, I live in germany.
                  Comment
                  • u21c3f6
                    SBR Wise Guy
                    • 01-17-09
                    • 790

                    #10
                    Originally posted by Alfie White
                    "Can you open an account from anywhere in world?
                    - No, Matchbook cannot accept new signups from individuals residing in the United States of America, Australia, Canada, France, Slovakia, Spain, Portugal, Sweden, Russia, Germany or Italy."

                    From their site, so it has to be that.
                    What countries are left?

                    Joe.
                    Comment
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