1. #1
    tuloksandor57
    tuloksandor57's Avatar Become A Pro!
    Join Date: 03-09-19
    Posts: 2
    Betpoints: 12

    Unibet blocked my account with 4000EUR

    My account is not new, at least 5 months old, my ID and my adress was verified and validated soon after the registration, I did not play much at that time, however around two weeks ago, I deposited 120 because they offered me a 100 deposit bonus. I had lucky with some live betting tennis (WTA), my balance has reached 4000 when they blocked in, however, I was still able to log in. I saw they wanted a picture about my credit card, I sent it, they accepted it, I did not see any other request from them, but my account was still blocked, on the live chat they told me that they are waiting for a reply from the "relevant" team. Then they called me on phone, asked some questions such as when did i deposit, how much, what kind of bets did i bet, etc. I answered everything. During the call phone, I noticed that now they completely blocked me, I could not log in anymore, the lady told me that it's just "part of the investigation". It was on Monday, nothing happened since then, I can't log in. On their live chat I always get the reply that they are waiting for a reply from the security team. I don't understand what kind of reply are they waiting for?? I completed all their requests, my bets are straight and valid bets, I don't understand why are they playing for time. Now what should I do?

  2. #2
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar SBR PRO
    Join Date: 01-07-19
    Posts: 1,383
    Betpoints: 1067

    You won a lot live betting from a small deposit. Likely doing a review, could be a couple weeks, then will likely pay you out and ban you.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 03/25/2019


  3. #3
    Nisi92
    Nisi92's Avatar Become A Pro!
    Join Date: 03-04-19
    Posts: 18
    Betpoints: 54

    Wouldn't be afraid, Unibet shouldn't scam you. You will get your money but will get limited.

  4. #4
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 38,159
    Betpoints: 11791

    Not a lot you can do before they give you decision. Try to be patient. They often take a couple of weeks with second level KYC.

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    Angelman
    donation 02/18/2019

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  5. #5
    tuloksandor57
    tuloksandor57's Avatar Become A Pro!
    Join Date: 03-09-19
    Posts: 2
    Betpoints: 12

    Finally I was able to log in now and I could withdraw my money, however I did not receive any email about the re-opening. Case is ended.

  6. #6
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 38,159
    Betpoints: 11791

    Quote Originally Posted by tuloksandor57 View Post
    Finally I was able to log in now and I could withdraw my money, however I did not receive any email about the re-opening. Case is ended.

    $20
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    donation 02/18/2019

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