Glenn: Hello welcome to Betfair you are chatting with Glenn. How can I help?
Glenn:I haven't heard from you for a while. Are you still there?
You: hello
You: Yes,You: Longtime ago I created an account here but I havent logged into it for years now
You: When I do a password request with the email it says that my account is closed and I need to contact the helpdesk
You: the email adress is ***
Glenn: No worries, I will be able to help. Do you remember the username or e-mail used for it?
You: the email is ***
Glenn: May I please have your date of birth and your father's first name, for security purposes?
You: DOB is ***
You: Name of my fatherYou: I have no idea what I filled in
Glenn: No worries, can I please have your full address and postcode?
You: ***
You: my name is *** lastname is ***
Glenn: Thanks, I am on the account now, however this can not be re-activated I am afraid, and you can not have another account with Betfair, sorry. This is a decision that can not be reversed, and was taken by our Account Security Team.
You: Why?
Glenn: It was closed on business grounds, ***.
You: But I never even used that accountYou: So how can they even close it? That doesn't make sense.
You: What do you mean with business grounds