[DannyTemple]

I am struggling to get back a couple of unused deposits from 10bet, one for £275 and the other for £279. I have placed one smaller bet of around £30 which lost - the two deposits were intended for larger bets but the odds dropped between depositing and placing the bet.

The withdrawals were requested on 14/8/17, since then I have had my account suspended and my ID documents (driving license, bill and a picture of me holding my license) requested last week which I sent them the same day and with which they were satisfied. Since then, they have also asked the reason for not betting with my deposits and I responded with the above.

I didn't enter any promo codes on setting the account up which I am now very relieved about having read the stuff on forums about them. The withdrawals were requested to Paypal - I made the deposits from my Paypal balance.

This is playing on my mind quite a lot bearing in mind the amount of time elapsed since I made the withdrawal.

Should I be concerned about this? Anything I can do to get them to speed up? I send them fairly regular emails, every day or couple of days, and to be fair they always respond the same day.

[Optional]

If you deposit money and withdraw it without risking it betting then it is considered a money laundering risk.

I think it sounds quite weird that you would deposit twice without betting too, so not surprised the book who has to follow AML rules under their UK license is asking questions.

[shari91]

Hi Danny. Welcome to SBR. It would be EXTREMELY rare - if at all - for any sportsbook to return deposits that have never been bet through at least once. In fact in all my time here I don't recall seeing it ever happen as it's standard policy everywhere and is usually listed in the book's T&C's. Let us know how you go.

[DannyTemple]

Thanks for your reply. I've had a look through their T's and C's and there isn't any requirement to play through your deposit before withdrawal.

Perhaps UK bookmakers are different to others as I've never had this problem elsewhere but I guess the money laundering argument makes sense, particularly to overseas bookmakers (I know this one is based in Malta).

I think the reason given is fairly valid - I followed the link to their website through oddschecker which brought up my betslip, having already deposited the funds. The betslip showed lower odds than what was showing on oddschecker for 10bet (and lower than a different bookmaker) so I placed the bet elsewhere.

[ichiro4thehall]

Hi Danny. 10bet are known slow pay stallers. I disagree with Shari and Optional. You do not have to play thru your balance. You deposited in good faith to make a bet at odds which they subsequently lowered. This happens to me a lot. I normally call them or go on live chat and be polite and explain why I deposuted and why I haven't bet my balance and tell them I want a withdrawal. In future tho, steer clear of 10bet. Since you are from the UK you have lots of extremely safe bookmakers to use. Many won't let you bet much or limit you quickly if you bet good numbers but there are enough to last a while. If for some reason you still want to bet at a smaller bookmaker, use the search function on this site to search their name. Any issue at all and don't deposit with them. It is this site's most useful feature nowadays.

I am very confident you will get your money tho. They just like to stall you hoping you cancel your withdrawal and lose your balance first. Have you heard of smarkets btw. For UK players it is a very good option. It's an exchange, like Betfair but way smalller, but they only charge 2 percent commission. For most major sports you get the exact same price as Betfair as the same bots and market makers are trading both.

[shari91]

Thanks for your reply. I've had a look through their T's and C's and there isn't any requirement to play through your deposit before withdrawal.

Perhaps UK bookmakers are different to others as I've never had this problem elsewhere but I guess the money laundering argument makes sense, particularly to overseas bookmakers (I know this one is based in Malta).

I think the reason given is fairly valid - I followed the link to their website through oddschecker which brought up my betslip, having already deposited the funds. The betslip showed lower odds than what was showing on oddschecker for 10bet (and lower than a different bookmaker) so I placed the bet elsewhere.

I can't even think of a UK bookmaker that would allow you to withdraw a deposit without playing through it at least once.

I did find this in their T&Cs so there's always this route you can try but again I'm not sure if the expectation is there that you'd have been close to playing through three times instead of not even playing through once: In circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the amount of their deposited funds at least three (3) times prior to the withdrawal request, then 10Bet may, at its sole discretion, charge a withdrawal fee of up to 8 % of the requested withdrawal amount.

[DannyTemple]

Hi Danny. 10bet are known slow pay stallers. I disagree with Shari and Optional. You do not have to play thru your balance. You deposited in good faith to make a bet at odds which they subsequently lowered. This happens to me a lot. I normally call them or go on live chat and be polite and explain why I deposuted and why I haven't bet my balance and tell them I want a withdrawal. In future tho, steer clear of 10bet. Since you are from the UK you have lots of extremely safe bookmakers to use. Many won't let you bet much or limit you quickly if you bet good numbers but there are enough to last a while. If for some reason you still want to bet at a smaller bookmaker, use the search function on this site to search their name. Any issue at all and don't deposit with them. It is this site's most useful feature nowadays.

I am very confident you will get your money tho. They just like to stall you hoping you cancel your withdrawal and lose your balance first. Have you heard of smarkets btw. For UK players it is a very good option. It's an exchange, like Betfair but way smalller, but they only charge 2 percent commission. For most major sports you get the exact same price as Betfair as the same bots and market makers are trading both.

Thanks for your reply, you have put my mind a bit more at rest. I wouldn't have opened an account with them if I'd read all the feedback first, and assumed because they are on oddschecker they would be reliable!

Thanks for tip, I'll have a look into that, but having used Betfair the other day, they are also only 2% commission, but smaerkets may be a good alternative.

Cheers

[ichiro4thehall]

Also, don't use Oddschecker's betslip to click thru to bets. If this is the first time you have clicked thru and not been able to bet the odds you selected you are lucky. It must happen close to 25 percent of the time. Best to always go to the site and check odds yourself. Also, most UK books it's a toss up whether they accept a £500 bet if they are best priced on the odds. Some books have a max bet button on the betslip you can check while others filling the betslip e.g. bettting 999999999 and trying to place the bet tells you their max bet.

Often, however, I contact chat to speak to traders to find out how much action they will take at that price. This is why I know you can withdraw with no play thru, as many times I would deposit say £500 to bet at Ladbrokes on a particular match, they then accept only £80 at the price I want and I would have to withdraw the rest hich tied some money up for a fewe days. Best to know in advance how much they will take action on.

[DannyTemple]

I can't even think of a UK bookmaker that would allow you to withdraw a deposit without playing through it at least once.

I did find this in their T&Cs so there's always this route you can try but again I'm not sure if the expectation is there that you'd have been close to playing through three times instead of not even playing through once: In circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the amount of their deposited funds at least three (3) times prior to the withdrawal request, then 10Bet may, at its sole discretion, charge a withdrawal fee of up to 8 % of the requested withdrawal amount.

Those T's and C's aren't stated on the UK version of their website. I am thinking this probably means they have more relaxed rules with UK customers more in line with other UK bookmakers. Whenever, I try going to 10bet.com I always get redirected to 10bet.co.uk, so this would have been the T's and C's I signed up to at the time.

[ichiro4thehall]

Thanks for your reply, you have put my mind a bit more at rest. I wouldn't have opened an account with them if I'd read all the feedback first, and assumed because they are on oddschecker they would be reliable!

Thanks for tip, I'll have a look into that, but having used Betfair the other day, they are also only 2% commission, but smaerkets may be a good alternative.

Cheers

Betfair charge 5% commission as standard and this decreases the more you bet. You have to bet A LOT at Betfair to be on 2% They may do 2 for introductory offers.

Being listed on oddschecker is no guarantee of a good book(same as being listed on SBR). On the list of default bookmakers on Oddschecker, I would not bet at Betbright, Sunbets, 10bet, winner and unibet. I would not rush to bet with betway either but do sometimes. Many people will say especially unibet and winner are OK. That's your call. Unibet in my experience try to stall and have had policies and fees that were just shady. I'm sure if you play poker with them they probably treat you better but just as sportsbook player I avoid. Bwin, too, I forgot. I'd be confident BWin would pay eventually like 10bet but I could almost guarantee they stall and do the whole document dance at one point.

[DannyTemple]

Also, don't use Oddschecker's betslip to click thru to bets. If this is the first time you have clicked thru and not been able to bet the odds you selected you are lucky. It must happen close to 25 percent of the time. Best to always go to the site and check odds yourself. Also, most UK books it's a toss up whether they accept a £500 bet if they are best priced on the odds. Some books have a max bet button on the betslip you can check while others filling the betslip e.g. bettting 999999999 and trying to place the bet tells you their max bet.

Often, however, I contact chat to speak to traders to find out how much action they will take at that price. This is why I know you can withdraw with no play thru, as many times I would deposit say £500 to bet at Ladbrokes on a particular match, they then accept only £80 at the price I want and I would have to withdraw the rest hich tied some money up for a fewe days. Best to know in advance how much they will take action on.

I noticed that myself sometimes when I tried placing the bet on oddschecker's site so I now always follow the link to the bookmaker with the betslip filled in, to make sure of the live odds. I haven't come across much max stake info, only one site I can remember seeing it, so live chat is a good idea, thanks.

[shari91]

Those T's and C's aren't stated on the UK version of their website. I am thinking this probably means they have more relaxed rules with UK customers more in line with other UK bookmakers. Whenever, I try going to 10bet.com I always get redirected to 10bet.co.uk, so this would have been the T's and C's I signed up to at the time.

Maybe that's the case! Either way, I hope you get it sorted with them and it all works out well for you.

[ichiro4thehall]

I forget which bookmakers have it. Off the top of my head, I think bet365 and Betstars both have the max bet function. It's just either to the right or below the stake field.