1. 02-02-17 01:37 PM #1
    duke027
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    BetOnline Account suspended with over $39k

    Hello this is my first time posting in this forum. I'm posting because I am very concerned. I got into NBA betting this year and deposited around 10k into this site bet online. I made some big sports bets and also played their live casino (didn't plan to..but I did) and ended up running the account up to around 39k.

    Today I am unable to login, getting an error that says to contact customer services. After a 10 minute hold their rep tells me the account is suspended for review and he mentioned some possible error with their live casino. Last night after losing 5-7 thousand on their regular casino 3D Poker 3 Heads up Holdem (no live people), I made 1 5k bet on live casino and hit a blackjack for a nice win. Then I played their 3D Poker 3 Heads up Holdem and won a few hundred. Then I left. If this is what is triggering the review I am deeply skeptical about this company.

    I'm worried that they will steal my money. IF anyone has any experience with this or advice, please let me know. I'm posting this to get help and warn everyone else about this company. They didn't mention and "errors" on days when I was losing. I hope this is the right place to post it. If there is anywhere else I should post, please let me know.

    Thanks
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  2. 02-02-17 01:58 PM #2
    SBR Forum
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    Hi,

    It's not uncommon for accounts to be put into review after large casino wins. Regarding the possible error, we'd need more details about the gameplay. Can you submit a complaint form so we can have a BetOnline management contact also review?
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  3. 02-02-17 02:10 PM #3
    duke027
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    Done, thanks!

    Additional info, it seems I can login to the poker software with my account info but not anything else (can't login to website at all)
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  4. 02-02-17 03:06 PM #4
    rockmvp1209
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    A buddy of mine had the same thing happen and they took the winnings but gave him back 75 percent of his initial deposit . Pretty sure it was almost the same book or maybe a sister site
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  5. 02-02-17 03:50 PM #5
    moojoo
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    Apear that Betonline is no go,because of their policy when you take bonus or win big. Since SBR grade the very high,i hope they are legit when it comes to abuses.
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  6. 02-02-17 04:05 PM #6
    TheMoneyShot
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    Why on earth would you have a huge account balance.... and then start playing casino games? Just a recipe for destruction.

    If you make fair sports wagers and win big... they don't have a leg to stand on. Never give these books a reason to reevaluate an account.
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  7. 02-02-17 04:15 PM #7
    The100
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    Feel sorry about your current situation bud..... Mostlikely, your account will be disabled and your winnings seized as per T's and C's of that book..... Avoid Casino, Poker and stick on sports...... Possible Answers : 1 You used a software to cheat. 2. IP's history... Best of Luck!!
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  8. 02-02-17 04:44 PM #8
    duke027
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    Multiple BetOnline representatives have contacted me to let me know they are currently reviewing. Thank you
    Last edited by duke027; 02-03-17 at 11:41 AM.
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  9. 02-02-17 04:51 PM #9
    rockmvp1209
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    they should atleast give you your 10k back you deposited or you could get a lawyer and fight this
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  10. 02-02-17 05:29 PM #10
    HeeeHAWWWW
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    Quote Originally Posted by duke027 View Post
    On sportsbetting.ag they have the same casino games but I can't play them as I self excluded myself from them a long time ago, as I know I tend to gamble in the casino after a sports or poker loss. I didn't self exclude on bet online though, which has allowed this to happen.
    Hope not for your sake, but I'm thinking this might be the problem.
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  11. 02-02-17 06:56 PM #11
    Crusherrr
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    If you ban yourself from a casino/property in B+M casinos then if they catch you playing you will be kicked out and funds taken. I'd imagine when you signed up at BetOnline you agreed to similar terms with or without knowing. Might be lucky if they give you your deposits back.
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  12. 02-03-17 07:24 AM #12
    jjgold
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    tricky case

    SBR will always try and help
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  13. 02-03-17 08:35 AM #13
    rockmvp1209
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    Originally Posted by duke027
    On sportsbetting.ag they have the same casino games but I can't play them as I self excluded myself from them a long time ago, as I know I tend to gamble in the casino after a sports or poker loss. I didn't self exclude on bet online though, which has allowed this to happen.


    why would you even mention this...what if this wasnt the case at all and now they use this against you?? i think this may be a fake post folks OP only has 2 posts....get a lawyer and good luck
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  14. 02-03-17 10:50 AM #14
    Waterstpub87
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    Quote Originally Posted by rockmvp1209 View Post
    they should atleast give you your 10k back you deposited or you could get a lawyer and fight this
    Are you going to sue them in Panama?
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  15. 02-03-17 02:29 PM #15
    TheMoneyShot
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    Anyone check attorney rates in the year 2017? Attorneys won't even look at a case unless you have 5k down as a retainer. No one is suing anyone.
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  16. 02-03-17 03:46 PM #16
    moojoo
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    Betonline is mickey mouse shop,they offer bonus with 30 days hold. What a joke,why not untill next Superbowl.
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  17. 02-03-17 04:04 PM #17
    Kindred
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    Quote Originally Posted by TheMoneyShot View Post
    Why on earth would you have a huge account balance.... and then start playing casino games? Just a recipe for destruction.

    If you make fair sports wagers and win big... they don't have a leg to stand on. Never give these books a reason to reevaluate an account.
    So if you play in the casino you're money is not welcome and they'll steal it from you

    What leg exactly is the one they use to steal, the customer was stupid so we stole his funds?
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  18. 02-03-17 10:59 PM #18
    masachi
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    Quote Originally Posted by moojoo View Post
    Betonline is mickey mouse shop,they offer bonus with 30 days hold. What a joke,why not untill next Superbowl.

    BetOnline are reliable sportsbook.
    Dont have any problems with them from 2010.
    Always got a payouts in time.
    Last edited by masachi; 02-03-17 at 11:02 PM.
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  19. 02-04-17 12:16 AM #19
    rockmvp1209
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    this is a fake post...guy has only 3 post with no follow ups
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  20. 02-04-17 12:26 AM #20
    tsty
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    yeh the site is garbage lol

    they offer 50k max deposits but only 25k max withdrawals through bank which take days to process and 15 business days to clear and 10k max withdrawals through ewallets which takes 2 days lol

    it's actually so stupid that they offer a bigger deposit limit than withdrawal

    even thou you won 39k it most likely take you months to even see the money

    very dodgy company
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  21. 02-04-17 03:52 PM #21
    captrobey
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    Quote Originally Posted by Crusherrr View Post
    If you ban yourself from a casino/property in B+M casinos then if they catch you playing you will be kicked out and funds taken. I'd imagine when you signed up at BetOnline you agreed to similar terms with or without knowing. Might be lucky if they give you your deposits back.
    Yea but if you ban yourself online and lose after going back on you know damn well they will not give you your money back. If you can show me one person they did that for then i would say Ok for them to keep the winnings but there are none.
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  22. 02-04-17 03:54 PM #22
    ezeemunee
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    BOL banned me from their "LIFETIME BONUS PROGRAM" after I won took out a series of payouts. Book doesn't cater to winners
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  23. 02-05-17 02:30 AM #23
    tsty
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    Quote Originally Posted by captrobey View Post
    Yea but if you ban yourself online and lose after going back on you know damn well they will not give you your money back. If you can show me one person they did that for then i would say Ok for them to keep the winnings but there are none.
    how do you play if you are banned?

    tell me a website where they enforce a ban and you can just play the casino willy nilly lol

    it's a ban because they restrict your access so you are unable to play...
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  24. 02-05-17 04:03 AM #24
    captrobey
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    Quote Originally Posted by tsty View Post
    how do you play if you are banned?

    tell me a website where they enforce a ban and you can just play the casino willy nilly lol

    it's a ban because they restrict your access so you are unable to play...
    There has been more then one time i played in a casino online and after i was banned on my own request i would go on there and all of a sudden i could go play on there again. Or you tell them to ban you and you yourself tell them you want back in and they let you. I would even tell them when i want to be banned to never let me in again but some of them will let you.
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  25. 02-09-17 04:53 PM #25
    duke027
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    They have reinstated the funds after completing their investigation. Everything looks correct and in my BetOnline account. And no this post is not fake. Will post an update when I receive a withdrawal. Thanks guys
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  26. 02-09-17 05:13 PM #26
    Optional
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    Quote Originally Posted by duke027 View Post
    They have reinstated the funds after completing their investigation. Everything looks correct and in my BetOnline account. And no this post is not fake. Will post an update when I receive a withdrawal. Thanks guys
    Great news Duke. Thanks for the update.
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  27. 03-24-23 05:52 PM #27
    gamer2188
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    They are withholding 21,000 from me and I want everyone to know that if you win big here they will do anything out of the norm to not pay you out.

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  28. 03-24-23 05:57 PM #28
    KS1986
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    Quote Originally Posted by gamer2188 View Post
    They are withholding 21,000 from me and I want everyone to know that if you win big here they will do anything out of the norm to not pay you out.
    The multi account/charge back guy
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