Originally Posted by
luctens
BetOnline's customer service have obviously not been up to scratch here, but that doesn't mean you are entitled to any of the money back or anything whatsoever of that nature, and there's absolutely no point whatsoever in you even trying to argue that you're entitled to anything whatsoever back from BetOnline, it's simply a pointless waste of time, and your main focus now needs to be stop gambling. And even if BetOnline gave you any of the money back as a goodwill gesture or anything which they don't do anyway, that wouldn't be any good for you anyway, as all you'd do in the current mental state you're in at the moment is gamble with it, and the last thing you need to be doing at the moment is doing any more gambling.
Whatever poor service you received from BetOnline, the ultimate responsibility lies with you controlling yourself, and you didn't control yourself, and you paid the consequences by losing the money. End of.
And your load of rubbish about you having a problem with casino games but not sports betting or poker is complete crap, and it shows you're in denial. It's like somebody saying they're ok with beer but spirits make them an alcoholic, or they're ok with a particular drug but other drugs make them addicted, it's all complete rubbish. If you've got an addiction to casino games, then that's a gambling addiction, not a casino addiction, a gambling addiction, and the first stage is to accept you're a gambling addict, not just a casino addict, a gambling addict, and to accept that the only way you can recover is to stop all forms of gambling.
Betting on sports, poker or any other form of gambling is all rolled into one, in that betting on one form of gambling is going to make you far more vulnerable to falling into other forms of gambling as well, such as casino games. There's no doubt that betting on sports and poker and any other form of gambling will inevitably lead you to being far more susceptible to falling back into casino games, so you need to stop all forms of gambling.
You even said in your post that after some bad beats and lost money on poker, you then lost a load on sports betting, which then led you chasing the losses on casino games. And a couple of days later, some wins on sports betting lead you to go back onto casino games. The very simple thing is, it is extremely likely that if you bet on any form of gambling, that will eventually lead you back to betting on casino games in the end, so you need to stop all forms of gambling. From poker to sports betting to casino games and to any other form of gambling, it's all an inter-linked vicious spiral that goes around and around until you finally do something to stop that never-ending cycle.
So you firstly need to forget about arguing the toss about what you've done at BetOnline as you'll get nothing back from them, and you then need to move on from that. Then you need to stop being in denial as you're in at the moment, and actually accept that you've got a gambling addiction, not just a casino addiction, a gambling addiction, and you then need to accept that the only way to stop this cycle and recover from your gambling addiction is to stop all forms of gambling. When you've accepted that's what you need to do, you then need to go and get gambling addiction help.