[thordin86]

I wouldnt say its that simple, because there must be others with similar issues.
So if they start manually crediting the accounts, then when they fix it there might be double deposits being credited.

They had the problem with double-triple charging Net+ card transactions last few weeks, support told me its is better to wait for the system automatic fix, and it was fixed automatically a few days later

[Alfa1234]

In that case, they should inform the client and tell him exactly what the problem is and why it could still take x time.

[luctens]

So, you honestly think this is being dealt with asap? I can guarantee you, it takes about 20min to sort something like this out in a reputable company. It takes 1 call to the accounting department by someone with actual power to deal with it. It would go something like this:

"Hey guys, there's this deposit here that didn't go through automatically...is it in our account and did it come from this bank, this person and with this reference number? Can you check now please? I'll hold. Ah it's there, ok thanks I'll credit the customer account now".

Done.

Don't give me any BS about them trying to sort it out asap. They have not done that and if they have and there's a different problem, they should inform the client about the nature of the problem. Not leave him in the dark for 10 days. It's a matter of them (or someone with any responsibility in the company) getting off their ass and sometimes it takes a little push to make that happen.

They either have the money and can do the above or they don't have the money and should inform the client there's a problem with his bank or the transfer itself.

Of course it's being dealt with asap. Neteller are a reputable company and they don't just sit on uncredited payments for no reason so of course they would be currently trying to resolve the problem as soon as possible.

Neteller have already confirmed that whatever technical issue this is has affected a lot of other customers, so it's unlikely to be a simple thing that can get sorted in "20mins". If it could be sorted in 20 mins, then I'm sure Neteller would have sorted it in 20 mins, but as they haven't and are still looking into the issue 10 days on, then it's obvious that it's not just the run of the mill technical issue that's easy to fix.

You say they "should inform the client about the nature of the problem". They've already informed him about the nature of the problem by making it obvious that it's a technical error with their systems, and there's nothing else they can say. If it's a technical error, then it's a technical error, it's as simple as that. There's no point in Neteller going through all the ins and outs of all the IT issues they've had that's affected the OP's transaction. All they can do is say it's a technical error and that they're working on it until they resolve the error, there's no further useful information Neteller can give to the OP. It's the same as with the Pinnacle agents issue with loads of people complaining that all Pinnacle were saying is that there were technical problems and players were asking for specific explanations about what the issue was. It would have been pointless for Pinnacle to detail exactly what IT issues they were having as it wouldn't change the situation that they had a technical error and were trying to fix it, and it would also be pointless for Neteller to detail what IT issues they're having wouldn't change the situation here either, as the situation would still be the same as it was before in that they've got a technical error and they're trying to fix it.

And they haven't left "him in the dark for 10 days". They've told him there's a technical error and they're trying to fix it and they've been in contact with him multiple times to update him on the situation, and whilst they're trying to fix it, there isn't any other information they can give, so Neteller haven't left the OP in the dark at all, they have simply given him the information that there is a technical error and that they're trying to fix it, and until there's any further development on that status, there's nothing else they can say to him.

It's most probably not just a matter of them having the money but nobody being bothered to sort it out or them not having the money and there being an issue with the bank. If they're having technical issues then the transfer may have left his bank and been received by Neteller's bank, but due to Neteller's technical issues it may just not be showing up as received on their systems. It could be that, or it could be a number of other issues. What is for sure is that for a company as reputable as Neteller, if it was as simple to fix as you keep trying to make out, then it would already have been sorted within a 10 day period, but the fact that it hasn't been resolved in 10 days obviously shows that there are very complex technical issues that are talking a long time to sort out. Just like the Pinnacle's agent customers were forced to be patient when Pinnacle had technical problems transferring their accounts over to a new system, the OP will also simply have to be patient whilst he waits for Neteller to get to the bottom of the problem.

[Alfa1234]

Ok Luctens, where exactly have they informed him it's a technicall issue that they are trying to fix?? Show me the post.

Exactly, you can't. It's nowhere. They have promised to credit his account numerous times and have not done it. They have left him in the dark about the issue. Please read and reply to facts, not what you think are the facts but are merely your opinions stated in a way to appear as facts.

[luctens]

Ok Luctens, where exactly have they informed him it's a technicall issue that they are trying to fix?? Show me the post.

Exactly, you can't. It's nowhere. They have promised to credit his account numerous times and have not done it. They have left him in the dark about the issue. Please read and reply to facts, not what you think are the facts but are merely your opinions stated in a way to appear as facts.

They most definitely haven't "left him in the dark about the issue". They've been in contact with him multiple times, and until the issues are resolved, there isn't anything else they can tell him but that they are looking into it and trying to fix the issues.

The OP said "The rep kept it real with me and said there was alot of transactions that this happened to last week."

Something that has happened to a lot of transactions in the last week is obviously technical issues. And even if they hadn't said that, that would have been the the only logical reason for such a delay anyway as the only possible reasons would be:

1. Neteller being able to see they've received the money and intentionally sitting on the money and intentionally scamming him out of the money, which is out of the question as they are a reputable company.

2. Neteller having received the money but sitting on the money and sitting about for 10 days doing bugger all and not sorting out the issue because they're being lazy and incompetent, which is out of the question as they are a reputable company.

3. The only logical reason would be that there are technical issues that Neteller haven't yet been able to resolve.

So Neteller have confirmed that this problem has affected a lot of transactions which shows it's obviously some technical issues, but even without that, Neteller having a technical issue is the only realistic and logical reason why there would be such a delay like this anyway, so it's obvious that Neteller have technical issues that have caused the problem with the OP's transaction, and it's obvious that Neteller haven't "left him in the dark about the issue", as with technical issues, all a company can do is try and fix the problem, and all they can say to the customer is that they're trying to fix the problem and keep the customer updated, and until the problem is fixed, all they can say is the same thing in that they're still trying to fix the issues, and until the problem is resolved, there's nothing further they can say to the customer.