1. #1
    SHANSTER72
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    Bovada cancels 2 Wagers saying they were wagered past post

    I don't post much here butt I have been gambling like most of you for a long time and have seen all the different things that go on in these books and I have been on both sides at a lower level. My main account is at Heritage but I started using Bovada again when the Bitcoin withdrawals became very fast. I have been with them for probably 15 plus years back when they started as bodog and have been on and off with them as their payouts get fast and then slow over the years but I can honestly say I've only had to call them probably like 2 times over that time with any discrepancies. Today it has been 3 times and it is just ridiculous in my opinion. So I am just posting this so you guys can see what I had to go through today and make your own conclusion. This was just crazy in my opinion as I have been gambling on tennis and golf for 20-plus years and the rules have been changing all the time but this was just crazy I think. So anyways I place a tennis wager at 11:10 a.m. and the bet slip said the match goes off at 11:10 a.m. also I was watching three different score sites and not one point had been played yet and later when I looked at tennis in sight they said the players did not even take the court until 11:12. When I looked at my account they called it a cancelled bet. After two long phone calls and explaining everything to them proving I made this bet before the match they came back and said I place the wager 34 seconds after post and they didn't get the line down in time. I understand all the rules but all these sites are getting better with taking the lines down when they're supposed to be and 34 seconds, really. So I withdrew over $9,000 from Bovada a couple months ago and this was a measly $60 bet and just kind of made me mad because the match had not even started yet. And they hadn't taken it down so they are just using the past post rule to their advantage as I can show you other best lips that they accepted and graded them as losses way after their post time even in major sports like baseball and football. So that's what makes me mad they will just use it to their advantage. They came back and gave me a $60 free play they said for my trouble. I think it's more that I prove to them that they were wrong but I still got the short end but I took it because it was such a small bet and had not had many problems with them and decided to just move on. Then I wake up tonight at 2 in the morning and see my San Francisco Giants won and I look at my bet account and it's wrong so I look and they graded it as a cancelled wager. My bet slip clearly shows that I made the bet at 8:30 Central time and it was not supposed to go off the board till 8:35 Central Time so I call them and he's trying to explain to me that I made it like an hour after the post time. Somehow there bet slip he is looking at is not what I was looking at on my account. So I don't know what will happen with this but if it's not graded as a win I will cancel my account with them and take all my money out because this is just getting silly. Also tonight I have bet slips now that I am looking at them that show I did a live bet at 8:36 cuz I was trying to do the first five innings and they took it down at 8:35 so I had to go to live and lay 1/2 rather than getting it straight up because they don't offer that on live also I place the Dodgers bet today 3 minutes after their official post time and that was graded as a loss. So again you can't use the rule one time to your advantage and the next time just leave it as a loss which I don't care about that but these books are too good now in taking the lines down when the game starts for the most part and 34 seconds after post when it's a two-hour match is just ridiculous because they didn't take it down for like a minute.unreal. it would be different if a game had been played or it was a bad line but they use the match had been started for 34 seconds before they took it down when I prove to them that it had not even started at that time seems like something may be going on over there to put that much effort into canceling a $60 bet and now grading my Giants as a cancelled bet. I will post the two bet slips shortly.

  2. #2
    SHANSTER72
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    I have screen shoted and tried to take a pic but it says file to large to send both ways.so not sure how to post the bet slips.
    it wont let me copy and paste either.

    My phone let me copy and paste the bet slips.
    Last edited by SHANSTER72; 10-11-16 at 05:50 AM.

  3. #3
    Optional
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    That block of text hurts my eyes/brain!

    Tennis off times are very fluid and prone to these sort of voids. If their incident provider reported the players were on court and ready to start that is when they would call post on the match. Other reports of a match start time you might find are irrelevant to the grading really.

    How soon after you placed the bet did they cancel it? If it was soon after then I think the $60 freeplay and your stake money back is a very reasonable thing for the book to do. If it was after the match then you may have an argument SBR can make for you.

    Seems a bit harsh of you to accept their good will offer and then come here trying to bash them for it too honestly. Especially when you say you have hardly ever had a problem with them in 15 years playing there. And over a 60 buck bet.

  4. #4
    SHANSTER72
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    Date
    Oct 10, 2016
    Time
    11:10 AM
    Reference
    #692679513
    Placed by
    Web
    Risk$60.00
    To Win
    $81.00
    Single #692679513 (Outcome: Canceled)

    Tennis - Moneyline

    Misaki Doi vs Johanna Larsson

    Misaki Doi +135 Oct 10, 2016 11:10 AM

    Outcome: Win

    Date settled: Oct 10, 2016 1:21 PM

  5. #5
    SHANSTER72
    SHANSTER72's Avatar Become A Pro!
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    Date
    Oct 10, 2016
    Time
    8:30 PM
    Reference
    #692823783
    Placed by
    Web
    Risk$111.00
    To Win
    $100.00
    Single #692823783 (Outcome: Canceled)

    Baseball - MLB Playoffs - Moneyline

    Chicago Cubs @ San Francisco Giants

    San Francisco Giants -111 * Oct 10, 2016 8:35 PM

    ACTION
    Outcome: Win

    Date settled: Oct 11, 2016 1:44 AM

    * Odds and win amount may not be the same as at time of placement, if a Listed Pitcher change takes place.

  6. #6
    Optional
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    You are welcome to submit a sportsbook complaint if you would like SBR to pursue the matter for you.

  7. #7
    SHANSTER72
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    Optional I am not trying to get anything just letting people know what happened today. The only reason I posted this was if you read my post you could see they did the same thing again on the Giants game. My phone was able to copy and paste the two bet slips just so people can see the time I placed the BET and the time it posted. I agree with you on tennis and the FreePlay was fair but as you can see with my bet slip they did this to the Major League Baseball game also which is a major sport and they can't say this was passed post. It was 4 o'clock in the morning and the guy could not give me any answers but I would have to say they are going to come back and tell me it was wagered on past post as he tried to tell me it showed I placed it one hour later according to his time zone. So just informing people of what I went through today because I was on the phone for over 2 hours with Bovada trying to explain look up everything and show them the tennis and now he turn around and do the same thing with the Giants bet. You can see that it shows cancelled and I clearly place the bet at 8:30 and it went off at 8:35 Central Time. Whether they change it or not this was too much effort to try to fix in my opinion two of their errors for $160 worth of bets. So I am just letting people know what happened so they can make their mind up if they want to use Bovada if these kind of errors continually happen even though their Bitcoin withdrawals have been awesome lately. So no I don't want any help from SbR as the tennis thing is settled and now I'm waiting on the Giants outcome but I thought people should know. Because this just has made me mad. I don't consider this bashing if I have the BET slips to prove what I am saying I am just informing people. That's why I only have 23 post in 6 years because I don't bash people and take care of things myself.
    Sorry about the block of letters.lol but you need to know it all so I don't spend all day answering questions from others.if you know what I mean!!!
    And they voided both after the game. a3 setter and comeback and I get 2 cancels..
    Last edited by SHANSTER72; 10-11-16 at 06:00 AM. Reason: add

  8. #8
    SHANSTER72
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    Bovada just emailed me and resettled the bet as a win. I know these things happen but when you have two cancel bets in one day that we're done honestly and you know for a fact the games had not started and have not had that happened to you probably never with this book that's why I posted it so people can see what I went through. Anyways they did settle the Giants bet as a win. But imagine waking up in the middle of the night to see the Giants came back and then to see my bet for the second time today was settled as cancelled. So yes mistakes happen but to cancel 2 bets in one day. That should not happen. I have bet on tennis too long to know if a match has started don't even bother betting on it because you have to win two bets the match and then hopefully the book don't catch it and cancel it so I don't even mess with matches after I know they have a first serve. Well hopefully no more problems for a while.!

  9. #9
    Optional
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    Quote Originally Posted by SHANSTER72 View Post
    Bovada just emailed me and resettled the bet as a win. I know these things happen but when you have two cancel bets in one day that we're done honestly and you know for a fact the games had not started and have not had that happened to you probably never with this book that's why I posted it so people can see what I went through. Anyways they did settle the Giants bet as a win. But imagine waking up in the middle of the night to see the Giants came back and then to see my bet for the second time today was settled as cancelled. So yes mistakes happen but to cancel 2 bets in one day. That should not happen. I have bet on tennis too long to know if a match has started don't even bother betting on it because you have to win two bets the match and then hopefully the book don't catch it and cancel it so I don't even mess with matches after I know they have a first serve. Well hopefully no more problems for a while.!
    Good news on the bases bet

    You're right to expect them to look after you in borderline situations as a long term customer but I think they probably did that with the FP for the tennis bet issue. They generally do act that way for regulars from what I know.

  10. #10
    JAKEPEAVY21
    JAKEPEAVY21's Avatar SBR PRO
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    put your wagers in earlier

    google "paragraphs"

  11. #11
    HeeeHAWWWW
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    Dunno if it's any help, but Pinnacle put Doi-Larsson inplay at 11:12 (OP timezone).

  12. #12
    SHANSTER72
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    lol peavey!!!! I know.. It was 3am and my keyboard was messing up so I had to switch to my phone and start over. Sorry all for the blur.

    Heehaww ty and that's what I told them as tennisinsight had it going off at 1112 also.

    I just looked at my acct and they now reversed the tennis to a win.They took away the 60 fp and credited the $80 wager to a win!!!! Its all like it should be but I don't want to have to make 3 phone calls, research and post in the forum just to prove I finally had some winners!!!! lol

    Heritage and Bovada have always fixed the issues most of the time so I thank them for that!!!!!
    Points Awarded:

    JAKEPEAVY21 gave SHANSTER72 2 Betpoint(s) for this post.


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