So I'm registered to rivalry under Ontario.
I had deposited $500 and was playing live casino games with the promotion of 20% cashback for losses in mind.
One week, I had noticed my account was suspended.
Upon, reaching to customer support, they said
"Please be informed that your account has been suspended due to a breach of our terms and conditions.
All winnings or cashback will be void and your account will be closed as per our terms and conditions.
No payments will be made to you due to this decision."
I asked what terms I breached, and they said they will not disclose it with
"Bob here.
Unfortunately, this decision is final and we cannot provide any more details about it. As advised, the funds won't be returned to you. Please do not create any other accounts with us, as those will be terminated"
They zero'd my account and then they gave me this email:
"Unfortunately your Rivalry account has been closed.
This is an automated message, the details of your account closure can be discussed directly with our support team.
We have updated your Rivalry account to allow you to request a withdrawal and retrieve your remaining balance* via one of the methods available in your cashier.
*The remaining balance in your account may be adjusted to the amount you are eligible to withdraw, depending on the nature of your account closure.
If you have any issues please contact support."
Over two thousand dollars erased and taken from me with no justification.
I'm not sure what I can do about this situation. I feel absolutely scammed by this awful scamming company.
I'm situated in Ontario and as per AGCO and iGaming terms, it explicitly states that Books are to return all deposited cash, and alludes to the fact that they can consficated bonus funds but not cash in which they did.
I'm not sure what to do...Please help
I had deposited $500 and was playing live casino games with the promotion of 20% cashback for losses in mind.
One week, I had noticed my account was suspended.
Upon, reaching to customer support, they said
"Please be informed that your account has been suspended due to a breach of our terms and conditions.
All winnings or cashback will be void and your account will be closed as per our terms and conditions.
No payments will be made to you due to this decision."
I asked what terms I breached, and they said they will not disclose it with
"Bob here.
Unfortunately, this decision is final and we cannot provide any more details about it. As advised, the funds won't be returned to you. Please do not create any other accounts with us, as those will be terminated"
They zero'd my account and then they gave me this email:
"Unfortunately your Rivalry account has been closed.
This is an automated message, the details of your account closure can be discussed directly with our support team.
We have updated your Rivalry account to allow you to request a withdrawal and retrieve your remaining balance* via one of the methods available in your cashier.
*The remaining balance in your account may be adjusted to the amount you are eligible to withdraw, depending on the nature of your account closure.
If you have any issues please contact support."
Over two thousand dollars erased and taken from me with no justification.
I'm not sure what I can do about this situation. I feel absolutely scammed by this awful scamming company.
I'm situated in Ontario and as per AGCO and iGaming terms, it explicitly states that Books are to return all deposited cash, and alludes to the fact that they can consficated bonus funds but not cash in which they did.
I'm not sure what to do...Please help