bet365 have lost their minds - closed my account

[neverbet365again]

i made an account with them this week. made a total of 500 Euro in deposits of 5o Euro each since yesterday. I was a bit unlucky so I lost most of the money. Now, after i complained about a live bet they locked my account. Read the complain first:
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Lee S.

Lee S: Hello, welcome to Live Chat. How may I help you?

xxxxx: hi, i am somehow getting mad now. i wanted to make a bet on bohli to win 1st set.

xxxxx: it took nearly 30 seconds until the bet was accepted

xxxxx: and when it was accepted

xxxxx: it said check history and in the same

xxxxx: second it showed break for kontinen

xxxxx: why was the bet accepted

xxxxx: in a number of occasion such bets were not accepted

xxxxx: when the result would have been in my favour

xxxxx: either the line was changed then

xxxxx: or the betting option was closed

xxxxx: i wanted to make the bet at 30-30 , 5-5 and when it was accepted it immediately showed 0-0 5-6

xxxxx: that is not the right way for live betting

xxxxx: when a bet is in your favour it happens but when it would be in my favour it was always declined. that is like stealing money from bettors. i am really mad now

xxxxx: you can check the time when it was accepted and it was really after the break for kontinen

Lee S: One moment please.

xxxxx: sure

Lee S: Thank you.

xxxxx: look, it was accepted at 14:51:56 but 2 or 3 seconds earlier he made the break.

Lee S: We would need to forward this to our traders as a settlement query.

Lee S: Do you have the bet reference?

xxxxx: that would be nice

xxxxx: Bet Confirmation - xxxxxxxxxx - Flash

Lee S: Thank you.

Lee S: I will forward this on to our traders to investigate. Once this has been completed, we shall email you with the response we receive.

Lee S: Is there anything else I can help you with today?

xxxxx: thank you. when can i expekt their response

Lee S: I cannot confirm an accurate time at this point.

Lee S: This will be during the course of the day.

xxxxx: ok. thank you. bye


then the chat when i realized it was locked:
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Elisha G.

Elisha G: Hello, welcome to Live Chat. How may I help you?

xxxxx: hi, i was betting for the whole day, just made a complain and now it says acsta when i want to make a bet

xxxxx: actsta

Elisha G: One moment please.

Elisha G: Due to a security procedure your account has been locked untill we are able to verify you. We will need to see ID and your PVC code before you can log in.

xxxxx: excuse me. you get my money and then you lock me. what is a pvc

Elisha G: Postal verification code which has been sent to you in the post.

xxxxx: when?

Elisha G: When the account was opened.

xxxxx: so you accept my money, then tell me to wait for a code which will arrive in days or what? in what world do we live? my account at click2pay is verified because otherwise i would not be able to make payments

Elisha G: Unfortunately due to our security procedure we will need this to update your account.

xxxxx: has your company processed this wd 28/11/2009 Withdrawal Click2Pay 100.00 0.00

xxxxx: because then you can close my account. i never heard of such procedured. i mean you can not accept a couple of hundreds over 2 days and then tell someone to wait for some code. you have to be kidding me

Elisha G: We can close your account but any funds will remain in the account untill you are verified.

xxxxx: ok. i will inform click2pay not to send you any cent. this is a joke which i will report at any board. bye

xxxxx: close the account please i am done with your company

and another session i had with them:

ou are now chatting with Andrew D.

Andrew D: Hello, welcome to Live Chat. How may I help you?

xxxxx: hi. can you pls check if my wd had been processed or is still pending. W10098928CP

Andrew D: Thank you for waiting. I'll be with you as soon as possible.

Andrew D: Do you mind continuing to hold while I look into this for you?

Andrew D: ID and your PVC are required before withdrawals can be released.

Andrew D: Our e-mail address is support@customerservices365.com.

Andrew D: Is there anything else I can help you with today?

xxxxx: exuse me you accept my deposits and then freeze my account

xxxxx: why are you doing that?

Andrew D: This is the procedure that is involved following security checks.

Andrew D: Please accept our apologies for any inconvenience this has caused.

xxxxx: but why over the weekend and when i made deposits of 500 Euro? You should do that when signing up and not afterwards

xxxxx: this is like stealing my money

xxxxx: at least for some period of time which i wont accept

Andrew D: Additional security checks are carried out after deposits have been made.

Andrew D: Your ID and PVC is required.

Andrew D: Do you need any more assistance with this query?

xxxxx: why that?

xxxxx: i mean why security check when my account with click2pay is verified

Andrew D: This is for security purposes.

xxxxx: otherwise i could not use them

Andrew D: I'm sorry but this is the procedure in order to release the withdrawal.

xxxxx: you mean that is a usual routine to froze an account after a number of deposits by click2pay

xxxxx: i never heard of that at any sportsbook

xxxxx: it is because i made a compain. that s it. i was able to use my account until i made the complain and the it said acsta or something like

Andrew D: One moment please.

Andrew D: There are security checks that have failed on your account so ID and the PVC is required.

Andrew D: This is standard procedure.

xxxxx: isnt it my right to complain when i think you handled a bet i made not right.

xxxxx: so what security checks please. i mean this is a joke to let me deposit and then say sorry, our checks failed and we will take your money

Andrew D: I'm sorry for the delay. I'll be right with you.

xxxxx: yes

Andrew D: I do not understand why you will not agree to send your ID to us. If you send the ID today, it will be verified within 24 hours.

Andrew D: This is standard practice.

xxxxx: sure i will but i was told you need a code which is not here

Andrew D: I apologise if you do not agree with the way we verify accounts.

xxxxx: that is the point

Andrew D: This is required to protect the account holder.

xxxxx: i want to bet with my money this weekend and not wait until mid of next week or so

Andrew D: I cannot advise you any different.

Andrew D: Your ID and PVC is required in order to proceed..

Andrew D: Your account will remain suspended until ID and your PVC is verified.

xxxxx: ok. but i really want to know why i should have failed your securtiy checks because that is a no brainer

Andrew D: Thank you for your patience concerning this query.

Andrew D: I do not know why the checks have failed.

Andrew D: Please send us your ID at your earliest convenience.

Andrew D: Is there anything else I can help you with today?

xxxxx: i mean what kind of checks do you perform? Do you look up names in the telephone book or what?

Andrew D: No.

xxxxx: so what is the problem please

Andrew D: I do not work in the Verification Department. I am not aware of the checks that are carried out.

xxxxx: ok. bye


I am so pissed now. I really will not bet with them anymore. they tell me to wait for a shitty code and so i can not bet this weekend anymore. What a low company. I even don`t know why I should have failed a sec check. How obvious. I make a complain and they freeze my account in the same minute.

However I wonder what sec checks they make

[Justin7]

Return the PVC, and your account will be reopened. If the trader past-posted you, I'm sure Bet365 will make it right.

[neverbet365again]

i know but why are they doing it at a weekend (freezin my account) when i complain

[otneil145]

This shit book does this only to not pay! I had the same problem, freezing my funds, asking for ID, pvc, called the bank to verify..

Man try 3 diferent codes . that shit box will disapear that was the only way for me to be verified after all the above

shit scam book , voiding bets and blocking players account

[otneil145]

Here's Bet365:

http://forum.sbrforum.com/sportsbooks-industry/145601-bet365-confiscates-1842-euros-poker-player-tells-him-prove-his-innocence.html

http://forum.sbrforum.com/sportsbooks-industry/271282-bet365-payout-issue-5500-euro.html

http://forum.sbrforum.com/sportsbooks-industry/246830-bet365-stole-part-my-earnings-help.html

http://forum.sbrforum.com/sportsbooks-industry/201174-alert-bet365-refuses-payments-postal-verification-code-required.html

http://forum.sbrforum.com/players-talk/260680-problem-bet365.html

And the list goes on..
And God knows how many players have issues with Bet365 shit book, not every player posts on SBR

Good luck playing at this honest book

[neverbet365again]

that shit box will disapear that was the only way for me to be verified after all the above

what do you mean with that?

[neverbet365again]

lol. it was 30-30 and it even did not show 30-40 anytime. it went straight to break of service
Thank you for your settlement query.

Our traders have reviewed your bet and have confirmed that your bet was
struck and accepted in good faith.

The market was suspended at 13:51:59 GMT, and the serve was broke at
13:52:36 GMT. Your bet was struck at 13:51:56 GMT, 3 seconds before our
traders suspended the market.

[Dunder]

lol. it was 30-30 and it even did not show 30-40 anytime. it went straight to break of service

Are you betting in-play on tennis matches that you are not even watching on TV?

[HeeeHAWWWW]

Don't see a problem here. They always ask for that PVC before withdrawals.

Crap book anyway. Use betfair instead.

[MLogan]

Are you betting in-play on tennis matches that you are not even watching on TV?

Em, that's a stupid question and irrelevant for the problem

Do you bet only on games you watch on tv?

Anyways I saw the match too. ATP Helsinki Challenger has video on bwin

There are other problems here.
First, bet365 limited his betting time acceptance to 30 seconds
If he place a bet he needs to wait 30 sec for the bet to be accepted.
If in those 30sec the odds change in the favor of the player, the bet is denied,
If the odds change in the favor of the bookie, the bet is accepted.

Bet365 = Crap bookmaker,

And now after he made a complain, the bookie blocked his account and asking for those to "verify" his account , even he deposited by Click2Pay

[neverbet365again]

@MLogan you got it 100% right. It only works in favour of the bookie and never the player. It looks like players are not even allowed to complain.

@HeeeHAWWWW your are wrong. I was even allowed to wd without id and pvc before and they processed it without any problems. Account was simply blocked after my complain.

[Dunder]

Em, that's a stupid question and irrelevant for the problem

Well I ask lots of stupid questions, but irrelevant? Here´s one more.

How can the OP possibly know whether he has been past-posted or not when he is not even watching the match? In this case he has almost certainly made a bet when the score was 30-40 and not, as he thought, 30-30.

I am not standing up for Bet365, as I mentioned in your thread yesterday, I do not use ANY bookmaker for in-play betting, I bet on Betfair or not at all. Betting with a boomaker, as cases like this prove, has too many potential problems.

And no I would not place an in-play bet unless I was watching the action

[neverbet365again]

it definitely showed 30-30. the bet was accepted at 14:51:56 with odds of 1.72. At least that shows that they showed 30-30. i have a screenshot of my betting activity as a proof for that.

[HeeeHAWWWW]

There's a problem with the ATP score feed atm not updating atm. Sometimes it only freezes for 30 seconds, enough to miss a point. Sometimes it even happens for hours, even ctrl-f5 won't help, you have to load another browser to get it to update.

[Chuck Sims]

Bet$3.65 is a SHIT book guys. I have been warning people for years. They are shady.

[neverbet365again]

They are more than shady. No sportsbook I know uses a pvc. Not even bwin uses it. It look like this is just a way for them to avoid paying. They can say whatever they want. "We sent you the code - you have not received it - you don`t live there - we don`t pay you." With such shit like using pvc they give themselves the possibility for avoiding to pay their customers. I ve seen posts here in which bet365 told their players a pvc could take 28 days until it arrives. Sorry, but we are not in the 50s anymore. No letter takes 28 days until it arrives. Lets says they really need 28 days then say you have not received it - ok we will send you a new one. Then we have 56 days and it gets even better if this letter disappears again.
Shady shady shady

[Dunder]

it definitely showed 30-30. the bet was accepted at 14:51:56 with odds of 1.72. At least that shows that they showed 30-30. i have a screenshot of my betting activity as a proof for that.

If you choose to make bets based on information from a scoreboard, which is ALWAYS going to have delayed information, then really, you are asking for trouble.

If you have been past-posted, that is terrible and Bet365 should refund you. BUT you have no way at all of knowing whether you have or not. From what you have said yourself the scoreboard changed from 30-30 to game within a very short period. As such, it is reasonable to conclude that the score was, in fact 30-40, no?

As regards the PVC issue, am not sure what criteria they use to decide whether they need one, and for sure it is a pain. But this is becoming more common, MoneyBookers require one too. Identity theft is a huge issue and books do have to have some measures to protect themselves (how effective they are is a different matter) against multiple accounts.

[neverbet365again]

you are right. my most important issue is that my account is blocked. they accepted 500 in deposits since yesterday, even processed payouts but all of a sudden blocked my account after my complain. i never asked for a refund (as you can see in the chat). I complained that they accept bets when the game turns into their favour but declines bets into the players favour.
about the pvc - moneybookers took 2 days for me. i am waiting for bet365 for a week now and they already told me it could take 28 days.

[neverbet365again]

isnt it a bad sign for the bookie that more and more complains recently come up???

[20Four7]

Some books and definitely Moneybookers uses the PVC ..... it's going to be a part of life shortly.

[Dunder]

isnt it a bad sign for the bookie that more and more complains recently come up???

Hard to say really. Bet365 have a reputation of being one best and are one of the most widely used for in-play betting and in this type of betting there are inevitably going to be more disputes/complaints than for ánte-post markets.

Hope your PVC arrives soon.

[Masu485]

I ve seen posts here in which bet365 told their players a pvc could take 28 days until it arrives. Sorry, but we are not in the 50s anymore. No letter takes 28 days until it arrives.

haha, i can picture them sending it by camel back. and the delivery man has to walk day and night on a 28 day trek over treacherous terrain, and through thunderstorms and blizzards.

[neverbet365again]

lol - and imagine he has to go from village to village and then back to the bet365hq for collecting the next bag with pvcs