Final Report on Betonusa.com *Rant*

[Billie]

Well guys, most of you remember my thread regarding betonusa.com and how my account was competely whipped out overnight. After almost a month of total bullshit and awful customer service, I was just told that there's nothing they can do for me. They didn't even trace the isp down as they told me they will. I waited a month just to have them do nothing and then find out they couldn't do a thing? Let me tell you about their customer service and their supervisor named Raj. This guys is a total ass-clown. He was handing my account and he never attempted to contact me in anyway whatsoever. Everytime I call in and ask to speak to him, he's never there. They told me that he will call me back, but he never did. Once I did managed to get him on the line, I was disconnected. The people at this book are terrible. I wagered over hundrens of thousand of dollars over the years with them and this is how they treat a loyal customer. I contacted Bill as mentioned by this forum, but never got anything back from him. I will contact Neteller next to see what they can do in situation. If not, my last resort is to dispute it with my credit card company.

BETONUSA SHOULD BE BLACKLISTED!

[bigboydan]

sorry it turned out like this for you bud.

[michael777]

they are a terrible book,i had my fill of them years ago,i hope they rot in hell

[Billie]

they are a terrible book,i had my fill of them years ago,i hope they rot in hell

Please share your story. Anything at this point would be appreciated.

[pags11]

yeah, I'd like to hear more about how these guys operate...what a shame...

[Billie]

Bump to get the word out about this book. I told them that I would tell every forum about my situation if they didn't handle it in a ethical matter.

[Bill Dozer]

Hang in there Billie. We are still on this. If nothing else there will be more information soon.

BETONUSA SHOULD BE BLACKLISTED!

They are.

[Billie]

*UPDATE*

Well guys, I recieved part of my lost back from my credit card company and guess what, the people over at betonusa are mad. All this time, they avoided me, now they're calling me constantly to get their money back. They're making threats to me and calling me all kinds of names. For example, the police will be notified, I will be arrested, and Bubba in jail will rape me. Those are the exact words from this guy Tony. He called me piece of garbage, preak, crook, theif, etc. He also said he will blacklist me from other books and ruin my credit. He concluded that I will be sued me for every penny I have and they will get their money back one way or another. He said I have until tomorrow to get back to him or else.

[Brick Tamland]

tell him to keep it up and youll bring more fraud chages to his door than he has ever seen. when he calls tell em your buddies are making bets for free tonigh

[Billie]

Came home and found this flooded in my e-mail box...

YOU THIEF AND SCUMBAG AND CROOK! WE WILL GET YOU!!!! YOU OWE US $2140 SO FAR. WE HAVE CONTACTED THE POLICE. WE HAVE CONTACTED THE CREDIT BUREAU. WE HAVE CONTACTED THE COLLECTORS. YOU WILL GET SUED AND CHARGED WITH FRAUD AND THEFT. WE WILL GET OUR MONEY ONE WAY OR ANOTHER.
Tony Massina, Head of Security* ?1-866-238-6687

The things is that I didn't claim the whole amount that I am out. If I was a crook, would've I claim over $7,500 that I deposited this year. Also, I didn't even cash out my $300 bonus I earned on wagering. I've been handicapping for 3 years, and if I lose, I lose. I'm not a sore loser that goes committing fraud because I lost. I'm only asking what I am owed from them.

[AK]

I will contact the owners..

HAHA

Pm me your first name as Im sure this is a lie or mistake.

[tacomax]

I will contact the owners..

HAHA

Pm me your first name as Im sure this is a lie or mistake.

I remember them now - this is the new site you're pimping.

Perhaps you can get Damia to deal with the query.

Damia: Welcome to customer service, how can I help you?
you: Hello, I made a withdrawl on Sept 30 (check withdrawal) what's the usual time frame for this?
Damia: Can I have your fullname and user name please?
you: username.....*********
Damia: what amount are you inquiring about?
you: 200 on the 30th
you: 100 on the 1st of oct
Damia: that was sent out on the 7th, so it takes 7 to 10 business days 9not including weekends)
you: really, seems like a long time...I thought they would be processed in 2 days >?
you: 7 to 10 days from the 7th?
Damia: yes
you: hmmm....other books are much faster, my mistake I guess....thanx
Damia: take your business elsewhere if you're not satisfied
you: wow
Damia: your contribution won't make or break this company
you: nice attitude there...lol
Damia: welcome
you: I;ll post this chat session on my gambling forums
Damia: go ahead
Damia: be my guest
Damia: Is there anything else I can help you with?

[quarm_]

lol taco...maybe i should say Hi to Damia, this could be fun ^^

[AK]

Looks like the guy "billie" disapeared.

jajaja

[Billie]

Looks like the guy "billie" disapeared.

jajaja

I'm right here. Just got home from school. Everything I am telling is true and you can think whatever you want.

[AK]

Ok so I would be more than happy to contact the owners for you. I need information on this so called shit so It can be resolved. Im sure there are 2 sides of this story

[Billie]

Ok so I would be more than happy to contact the owners for you. I need information on this so called shit so It can be resolved. Im sure there are 2 sides of this story

Thank you for your help. Check your PM.

[pags11]

Billie, nothing against AK, but Bill will be the guy to get your money back...if he can't do it, I highly doubt that AK can...

[Funnyguy25]

any update on this yet?
This is a GREAT thread.

[sergfro]

hilarious how they send you those letters...not much they can do.....cant really do much but send some guys over. I dont think it wouldbe worth the $ and time. Its all offshore so I dont think much can happen

[Billie]

Billie, nothing against AK, but Bill will be the guy to get your money back...if he can't do it, I highly doubt that AK can...

I contacted Bill also, but haven't heard anything yet.

any update on this yet?
This is a GREAT thread.

Nothing new as of now. Just more harassing phone calls and e-mails. This is what I got this morning...

LAST CHANCE THIEF!!! YOU HAVE TILL END OF TODAY TO CALL AND PAY US THE $1000 YOU OWE. TOMORROW WE SUE YOUR ASS OFF AND GO AFTER YOUR CREDIT AND BLACKLIST YOUR NAME AND CHARGE YOU WITH FRAUD AND THEFT. THINK YOU WILL WIN? THINK YOU CAN ROB US? THINK YOU WILL GET AWAY WITH THIS? NO ****ING WAY SCUMBAG!
TONY "THE TIGER"
1-866-238-6687

We looked at your account completely. You won more money than you lost to us!! We have done nothing worng and you got credit for every ****ing dollar you spent. You owe us $2140 so far and we want it and we want it now. No negotiating. You are trying to rob us and scam us. I swaer that tomorrow morning, we will sue you and charge you with fraud and theft. Are you going to pay or do we have to use other ways to get the money you owe us??=======??

Subject: To Tony...??Dear Tony,??Sorry to get off the wrong foot, but you have to understand the position I am in. I'm out over $5,000 due to something I didn't even do. I just want what is owe to me. I'm not a sore loser as you see it. I've been handicapping for over 3 years, and if I lose, I can afford to. If you think I am a crook and a theif, why wouldn't I ask for the full $7500 I deposited this year? Why didn't I cash out on my player plus bonus of $300. I'm a honest guy and I know you guys are trying to run a business. I'm just asking for part of the $5000 I am out. I'm not even going get the full $5000 balance that I am out. Before you go calling me names, and making threats, you have to look at my situation fully. Betonusa has been a great book over the years, and I enjoyed my stay.

[tacomax]

TONY "THE TIGER"

[Aces]

Billie

Nice job of hitting them back by canceling the credit card transactions. It looks like the "Tiger" is hurt badly by your 2K. this in itself shows what a sorry book this is. You may also want to notify Nettellers Dispute resolution service as well and recommend that they elimate this shop from future Netteller Transactions. That will seriously piss them off. GL.

[natrass]

I am sorry but something just doesnt ring true in all of this.

[Aces]

I am sorry but something just doesnt ring true in all of this.

Is JJ back LOL

[Billie]

What do you guys make of this?

Here's a rundown of my situation. Had 3k in my account. Wagered it all on Falcons vs. Jets game and was up 5k. Went to wager on the World Series game and see the balance was $0. Called customer service and was told it was in the casino (caribbean poker). Never ever play there in my 2+ years with them. Found out there are 26 new accounts with my info and same username (different cAsEs). First, I thought it was some kind of gitch in their software and it mixed my username with those and somehow my account was used. Anyone?

[AK]

Never recieved PM.. JAJAJA

Not people to mess with guys.

[Bill Dozer]

Billie,

The last email I sent you was on Monday. Maybe email from us is grabbed by your junk folder? I am receiving your email fine and was hoping you could forward those threatening emails to assistance@sportsbookreview.com. I can also give you a call.

BetonUSA has a long history of cheating players. Management and clerks do not take client issues seriously, once telling me they can "only read some emails because they get so many".

Craig, who introduced himself to us as one of the owners, called at the time SBR was following up with your complaint. He seemed eager to show us he had the ability to handle complaints but after resolving one, I haven't heard from him.

Many times owners/GMs will make a quick call to see if they can shake off a bad rating and fail to follow through after realizing how long the laundry list actually is. I think that is what happened here. BetonUSA wanted to advertise with some larger companies who use SBR as a reference. My guess is that is what is responsible for the temporary effort

We have your complaint on file and will continue to bring it to Mgt's attention. Craig is supposedly traveling and I wouldn't expect to have any updates soon. I hope to get those emails from you.

Lastly, I would suggest you steer clear of any World Gaming sportsbook. If you were to win in a year from now they would ask you to ** them the amount you charged back at BetonUSA.

[Billie]

E-mail sent. Thank you Bill for your help.

[JC]

Any updates on this situation?

[marc]

I'm still not clear as to how you arrived at the figure $2140. My personal opinion is if a book can't pay you, you are eniterly justified in cancelling all your credit card depsoits. For instance if I sent someone 7k by credit card, and my nalance now was only 4k. And thye couldn't pay me, I think you should just cancel the whole 7k. Otherwise you place the book in a great sitaution. If you win, they don't pay you, and if you lose, they win. EIhter way, they can't lose.

It is no different than books voiding winning wagers of players who bounced echecks on them. If the book can't or won't pay you, you have the right to declare all past wagers voided, and are entiltled to your full deposit back. if there is time, I would call your credit card company back and see if you can charge back the rest of your deposits.

Good luck

[Amphiptere]

Same situation here. Any chance I could talk to you about it?