Complaint reply

**fixxer** · 10-21-09, 04:33 AM

It can take 2-3 weeks for SBR to answer/solve a complaint...they probably get a LOT....be patient.

**pokerplayer22** · 10-21-09, 12:08 PM

Hopefully Justin doesnt get handed your complaint or you wont get your money. Hopefully Bill or someone else handles your complaint.

Good Luck!!!

**SBR Lou** · 10-21-09, 12:10 PM

Originally posted by fixxer

It can take 2-3 weeks for SBR to answer/solve a complaint...they probably get a LOT....be patient.

Our goal is to answer each complaint in one business day, sometimes it can be 2-3 business days during busier weeks.

As for solving the complaint, it of course depends on the sportsbook, issue, willingness of the sportsbook to communicate the facts, generally poorer sportsbooks delay the process as much as possible.

**DukeJohn** · 10-21-09, 01:36 PM

Originally posted by plukic

I've filled out the sbr complaint form regarding a closed account with bwin.It has been 24 hours since that,when can I expect a reply from sbr (or bwin)...This is the first time I am doing this so I'm not familiar with the routine...

The one time I sent in a complaint, I waited about two days and sent a follow up email to at least receive a confirmation they received my complaint. It was less than 24hrs after that follow up that I received a response. That was my experience.

**plukic** · 10-21-09, 06:57 PM

thanx all for sharing...i'll wati a couple of days to see will there be any reply ,if not i'll contact sbr crew again...

**plukic** · 10-25-09, 07:58 PM

It has been now almost a week since I filled out the complaint form,and a couple of days after that I sent a mail to sbr to check did they recieve the complaint,and still no response!Not even one mail! WTF?

**SBR Lou** · 10-25-09, 08:27 PM

Originally posted by plukic

It has been now almost a week since I filled out the complaint form,and a couple of days after that I sent a mail to sbr to check did they recieve the complaint,and still no response!Not even one mail! WTF?

Sir,
It sounds like there's an email issue here. I will follow up on this first thing in the AM.

**pokerplayer22** · 10-26-09, 11:08 AM

If you havent gotten a reply, my guess is that your complaint got placed in Justin's hands and for that I appologize.

**plukic** · 10-27-09, 06:28 AM

Originally posted by pokerplayer22

If you havent gotten a reply, my guess is that your complaint got placed in Justin's hands and for that I appologize.

Yes Justin answered on my complaint?What does that mean?

**AimingHigh** · 10-27-09, 06:55 AM

Originally posted by plukic

Yes Justin answered on my complaint?What does that mean?

Pokerplayer22 has a grudge because he tried to defraud Sportbet, and Justin handled the complaint. My advice: ignore Pokerplayer22.

**Santo** · 10-27-09, 06:58 AM

Nothing, pokerplayer just has a personal vendetta. Justin and I disagree on few issues, but I have no doubt he will investigate it fairly.

**Jaug** · 10-27-09, 07:10 AM

Bwin and communication should not be mentioned in the same sentence. They have an absolutely poor customer support, that customer support is probably made up of 15 year olds who don't know anything about betting. Perhaps it's just that the average employee in the customer support has the brains of a 15 year old

**pokerplayer22** · 10-27-09, 09:36 AM

I'm only trying to warn you that if Justin is handling your case, that you will get nothing resolved. Yes, I do feel that Justin handled my case inappropriately, and once he received his kickback from Sportbet, he just swept my case under the rug.

Plukic...I sincerely do hope you get your complaint resolved and please let the forum know once Justin has completed your case and please let everyone know of the outcome. I just wouldnt be very optimistic with him handling it.

Good Luck!!!