I would like to share my current experience with BetOTo. Here is the case:
I have placed a bet on Finland Mestis Liga Hockey. The game was played on 10th Oct 2009 - TuTo - D Team and I have backed the home team at 4.65. The average market odds for home team were around 4.00-4.20 so I took the 4.65 at betoto. They accepted the bet and confirmed it was placed.
The game finished with Tuto winning 7:4 and I expected a winner. However, they voided the bet 20 mins after end of the game and returned my original stake. The explanation was trivial - technical error on publishing the odds.
It's the first time I got my winner voided AFTER the game finished. They could have done this before start of the game and I wouldn't argue then, but now they are simply robbing me.
I have submitted an official complaint with SBR but noone responded so far
I have placed a bet on Finland Mestis Liga Hockey. The game was played on 10th Oct 2009 - TuTo - D Team and I have backed the home team at 4.65. The average market odds for home team were around 4.00-4.20 so I took the 4.65 at betoto. They accepted the bet and confirmed it was placed.
The game finished with Tuto winning 7:4 and I expected a winner. However, they voided the bet 20 mins after end of the game and returned my original stake. The explanation was trivial - technical error on publishing the odds.
It's the first time I got my winner voided AFTER the game finished. They could have done this before start of the game and I wouldn't argue then, but now they are simply robbing me.
I have submitted an official complaint with SBR but noone responded so far