problem at 2BETDSI
I have a problem at 2betdsi.com . this is an A+ book so I dont expect to have this problem when playing there. And the reason I signed up was because they are an A+ book.
I made a wager with their virtual horse racing game. The wager was the following:
09/15/2009 by ONLINE at 02:21:51 AM [Ticket #: 61972191] Racing
>> ticket
>> > #7184000
>> > 09/15/2009 @ 02:21 AM RAC Sep-15 CAS R312 5.00 USD WIN 1
keep in mind, i lost over $500 in virtual horse racing that same night. Well the #1 horse won that race and I was supposed to be making $243 profit on that wager. I noticed this play wasn't being graded- as I know the virtual horse wagers are usually graded right away. Then I emailed them about it, and after about the 4th email, they responded saying, they need a couple of days to get the results. Well, I decided to wait paitently
Then 6 days after the wager, they claim they dont have the results and sent the following email to me:
From: "dhidalgo via RT"
Sent: Monday, September 21, 2009 12:51 PM
To:
Subject: [support.sys #378381] XX83640
> Good morning,
>
> We are sorry, the decision came from management. According to our rules
> if we consider necessarily we reserve to the right to refuse a wager.
> you can check it on our rules at this link:
>
>
> Rule 4 says: 2BETDSI reserves the right to refuse a wager at any time,
> from any client without cause, and can refuse wagers from clients who
> reside in states or provinces that prohibit sports wagering.
>
> Again we apologies for any inconvenient this might cause you, here is
> the horses room toll free phone number in case you want to call them
> 1-800-329-6333.
>
>
> Regards,
> CS-Diego.
> Customer Service.
I made a wager with their virtual horse racing game. The wager was the following:
09/15/2009 by ONLINE at 02:21:51 AM [Ticket #: 61972191] Racing
>> ticket
>> > #7184000
>> > 09/15/2009 @ 02:21 AM RAC Sep-15 CAS R312 5.00 USD WIN 1
keep in mind, i lost over $500 in virtual horse racing that same night. Well the #1 horse won that race and I was supposed to be making $243 profit on that wager. I noticed this play wasn't being graded- as I know the virtual horse wagers are usually graded right away. Then I emailed them about it, and after about the 4th email, they responded saying, they need a couple of days to get the results. Well, I decided to wait paitently
Then 6 days after the wager, they claim they dont have the results and sent the following email to me:
From: "dhidalgo via RT"
Sent: Monday, September 21, 2009 12:51 PM
To:
Subject: [support.sys #378381] XX83640
> Good morning,
>
> We are sorry, the decision came from management. According to our rules
> if we consider necessarily we reserve to the right to refuse a wager.
> you can check it on our rules at this link:
>
>
> Rule 4 says: 2BETDSI reserves the right to refuse a wager at any time,
> from any client without cause, and can refuse wagers from clients who
> reside in states or provinces that prohibit sports wagering.
>
> Again we apologies for any inconvenient this might cause you, here is
> the horses room toll free phone number in case you want to call them
> 1-800-329-6333.
>
>
> Regards,
> CS-Diego.
> Customer Service.