Bovada check bounced. Money in limbo.

[MattyVegas]

Just had a 4-figure check bounce from Bovada. They acknowledged the issue but have no solution for me other than to wait 15 business days "or more" while they figure out what happened. Seeing a few others on Twitter with same issue. Brutal time of the year for them to be having processor issues. In the past, I've always been offered a replacement payment via another processor/method and a small bonus for my trouble. Most concerning is the uncharacteristically bad customer service I've received in the last day. Stay away until they get this resolved.

MV

[MattyVegas]

My favorite part is that I provided a copy of the bounced check and screen shots of my account activity (showing the reversed deposit). Bovada CC acknowledged both and admitted that they will pay me but that they need to wait a minimum of 15 business days so that they can review what went wrong with the payment initially. That would be like buying a defective tv, bringing it back to the store for a replacement, only to find out that they can't replace the clearly broken tv with one of the fully functioning ones they have in stock until they get to the bottom of why the original tv didn't work in the first place. In my 10 years with Bodog/Bovada, I've never been so concerned with their solvency. Full Tilt 2.0?

[SBR Lou]

Thanks for sharing. It shouldn't take that long generally. I'm sure they are trained to give worst case scenario. Most times replacements are expedited.

The issue itself is a common one in the industry with checks. Submit a sportsbook complaint form if you haven't yet already and we can confirm you're on track with the replacement.