Played with betonline sportsbook for many years never had a issue with payouts. Decided about about 18 months ago to transfer 5k to betonline poker account. Played small stakes to keep me busy when i was bored nothing serious maybe win or lose 30- 50 bucks per session. was close to break even and just stop playing when i begin traveling.
havent played for over a year and yesterday wanted to play some poker. when i open my account my funds were gone. Contacted customer support and was told if the account is "doormat" they will take the funds. That was suspicious but the assured me funds would returned to me in timely manner. After about 10 days nothing, so today contacted customer service again and was told that I transfered funds back to my sportsbook account. Told him if he can send proof of the transaction since i dont ever rememeber doing that.
A few minutes later was told he was mistaken and he will send my information to VIP department. And just now was told by Jake S from VIP department that closure of my account there was no outstanding balance.
Replied back asking him if he can show any proof of me losing thousands of dollars playing poker.
Currenely withdrawing all my funds from sportsbook account and also contacted Dave Mason from betonline and see if he can help.
Ill keep you guys updated what happens next few days.
havent played for over a year and yesterday wanted to play some poker. when i open my account my funds were gone. Contacted customer support and was told if the account is "doormat" they will take the funds. That was suspicious but the assured me funds would returned to me in timely manner. After about 10 days nothing, so today contacted customer service again and was told that I transfered funds back to my sportsbook account. Told him if he can send proof of the transaction since i dont ever rememeber doing that.
A few minutes later was told he was mistaken and he will send my information to VIP department. And just now was told by Jake S from VIP department that closure of my account there was no outstanding balance.
Replied back asking him if he can show any proof of me losing thousands of dollars playing poker.
Currenely withdrawing all my funds from sportsbook account and also contacted Dave Mason from betonline and see if he can help.
Ill keep you guys updated what happens next few days.