Hard Rock Sportsbook - Shady Onshore

[PharaohUB]

I get an e-mail from them asking me to call and share my experiences with them for a free bet. I figure fine they will probably hook me up with a decent free bet.

After chatting for about 20 minutes I was told my 'free bet' was a 15% free bet on a deposit and begged for a 5K deposit :-D.

Most of the conversation was begging for a deposit and if I bet a lot with them I'll get into some elusive VIP program. Said if they 'like' my betting patterns they'll give me great incentives. I told him I play at multiple books and he said he will not 'like' if I only take the best lines.

Guy texts me all the time. All this harassment for a 15% bonus offer. Unbelievable.

Didn't expect this from onshore - never had anything close on shore.

[ace7550]

Said if they 'like' my betting patterns they'll give me great incentives. I told him I play at multiple books and he said he will not 'like' if I only take the best lines.

Translation: If you are sharp we will boot you and if you're a moron we'd like your business. Such BS. Fukc US books.

[Optional]

I get an e-mail from them asking me to call and share my experiences with them for a free bet. I figure fine they will probably hook me up with a decent free bet.

After chatting for about 20 minutes I was told my 'free bet' was a 15% free bet on a deposit and begged for a 5K deposit :-D.

Most of the conversation was begging for a deposit and if I bet a lot with them I'll get into some elusive VIP program. Said if they 'like' my betting patterns they'll give me great incentives. I told him I play at multiple books and he said he will not 'like' if I only take the best lines.

Guy texts me all the time. All this harassment for a 15% bonus offer. Unbelievable.

Didn't expect this from onshore - never had anything close on shore.

That sounds like an over eager marketer and not a good faith offer the way you describe it. I would suggest letting them know that you feel baited and not paid off support@hardrocksportsbook.com

What state are you in? There may be an external route as well.


Hardrock have awful terms about dispute resolution, as an aside. Personally I would not use them if I was a serious player due to the forced binding arbitration you must agree to to use them.

[PharaohUB]

That sounds like an over eager marketer and not a good faith offer the way you describe it. I would suggest letting them know that you feel baited and not paid off support@hardrocksportsbook.com

What state are you in? There may be an external route as well.


Hardrock have awful terms about dispute resolution, as an aside. Personally I would not use them if I was a serious player due to the forced binding arbitration you must agree to to use them.

I'm in Tennessee. Thanks for the feedback. I'm not going to ruffle feathers over there over a free bet. I will just ignore this guy, and play there when they have the best line - like I do the rest of em.

[KVB]

...Hardrock have awful terms about dispute resolution, as an aside. Personally I would not use them if I was a serious player due to the forced binding arbitration you must agree to to use them.

It's weird with them. I am not disagreeing with you.

But they also follow the dispute rules of the laws of the associated state. Like Zona or Indiana.

Indiana will ask for all relevant documents, etc if the gambler isn't satisfied with what HardRock says.

But then there is the arbitration that ensues.

So what's the regulator for? Just to make sure the book handled the complaint at first?

State by state laws offer the bettor some security, I always said there would be consumer protection.

To your knowledge, can the bettor walk into arbitration with evidence of a ruling or decision by the gambling division or commission?

Fortunately, things seldom get this far.

[KVB]

...Fortunately, things seldom get this far.

I actually don't know how many cases get this far. I suppose I could be surprised but I suspect not too many.

[Optional]

It's weird with them. I am not disagreeing with you.

But they also follow the dispute rules of the laws of the associated state. Like Zona or Indiana.

Indiana will ask for all relevant documents, etc if the gambler isn't satisfied with what HardRock says.

But then there is the arbitration that ensues.

So what's the regulator for? Just to make sure the book handled the complaint at first?

State by state laws offer the bettor some security, I always said there would be consumer protection.

To your knowledge, can the bettor walk into arbitration with evidence of a ruling or decision by the gambling division or commission?

Fortunately, things seldom get this far.

Hard Rock are trying to follow the UK model where the UKGC is only responsible to players to ensure bookmakers offer a proper dispute resolution pathway. And the regulator itself does not get involved in disputes. Which isn't how US regulators seem to be playing it, yet. And i hope the regulators will spend the money to keep handling consumer disputes in house. But who knows how this will develop yet.

But Hard Rock have also taken it a step further to insist the only way to fight their decision is via binding arbitration that is private and has open ended costs for both parties. Which is how operations like Scientology keep their members complaints off the public record and away from court interference.

Personally, I think Hardrock's terms could be challenged as unfairly removing customers right to a fair court hearing.

Plus they are just unreasonable anyway, to not have a free non-binding mediation option (as opposed to arbitration) as at least an entry level resolution method.

[KVB]

Yeah, figured it had to do with handling the complaint for the regulator.

Would be interesting to see this come to a head, with a potential challenge to the forced arbitration.

It’s true, it’s in their terms, both compliance with the state law AND their own arbitration.

Who else can you think of in the US has binding arbitration?

[Optional]

Yeah, figured it had to do with handling the complaint for the regulator.

Would be interesting to see this come to a head, with a potential challenge to the forced arbitration.

It’s true, it’s in their terms, both compliance with the state law AND their own arbitration.

I think the wording trick there is that in all US states once someone "voluntarily" enters into a contract with arbitration as the specified dispute resolution methoid, precedent is that courts will not over-rule that agreement.

This aspect of US law and arbitration was a significant part of the Alternative Dispute Resolution course I just completed.