I created an account with GTbets during the first 2 weeks of August of this year. I immediately deposited roughly $1600 in BTC that same day. I made wagers on various sports games and got my balance up to around $4,200 within a few hours. I then sent in my ID to verify my account to withdraw some of the funds. While going into my account to do that, I also noticed I used my previous address and updated it to my current address. They replied and said they couldn't accept my ID, due to it expiring at the end of that month and they also asked why I changed my address shortly after creating my account. I told them I would renew my license and explained that I had just moved at the end of July and I didn't pay close attention to my auto fill when entering in my account details. They thanked me for the explanation and said I'd need proof of address and to submit my new ID, along with a selfie with it and a selfie at my address to fully verify my account. This same day they disabled wagering on my account after winning another small bet.
My updated ID finally arrived at the end of September, after getting lost in the mail during the initial send. I then submitted all of the requested verification. They have a photo of both of my IDs, a selfie of me holding my new ID, a non-pdf bill of my current address (including the envelope it arrived in), a non-pdf bill from my previous address, a 2nd non-pdf bill of my previous address (including the envelope showing the mail forwarding from the post office), 2 different selfies in front of my previous address and the GPS data included (that took an hour to drive there), and a photo of my previous address apartment complex sign. Every time I sent in what they requested, they added additional things for me to do. I did them all, without complaint. I was then told my account would be reviewed by management. After 7 days I had heard no response. I then opened up their chat and I was told my account did not pass their security check and that my account would be closed and they would send back my initial deposit, after providing a BTC address. I provided the address, despite not agreeing with their decision. I was told that I SHOULD receive the deposit sometime next week. Shortly after, they removed around $1,400 from my balance, presumably to send back to me.
I have screenshots of the chat regarding my license getting lost in the mail, all of my verification documents and all of the emails from GTBets, as well as the chat of them confiscating my winnings. I understand there were some coincidences with my account that may raise a red flag, but there were just coincidences. I have not even received my deposit back after 4 days of them pulling the funds. In hindsight, I should have went through their verification before even depositing money, or just stayed away completely. Any assistance is appreciated!
My updated ID finally arrived at the end of September, after getting lost in the mail during the initial send. I then submitted all of the requested verification. They have a photo of both of my IDs, a selfie of me holding my new ID, a non-pdf bill of my current address (including the envelope it arrived in), a non-pdf bill from my previous address, a 2nd non-pdf bill of my previous address (including the envelope showing the mail forwarding from the post office), 2 different selfies in front of my previous address and the GPS data included (that took an hour to drive there), and a photo of my previous address apartment complex sign. Every time I sent in what they requested, they added additional things for me to do. I did them all, without complaint. I was then told my account would be reviewed by management. After 7 days I had heard no response. I then opened up their chat and I was told my account did not pass their security check and that my account would be closed and they would send back my initial deposit, after providing a BTC address. I provided the address, despite not agreeing with their decision. I was told that I SHOULD receive the deposit sometime next week. Shortly after, they removed around $1,400 from my balance, presumably to send back to me.
I have screenshots of the chat regarding my license getting lost in the mail, all of my verification documents and all of the emails from GTBets, as well as the chat of them confiscating my winnings. I understand there were some coincidences with my account that may raise a red flag, but there were just coincidences. I have not even received my deposit back after 4 days of them pulling the funds. In hindsight, I should have went through their verification before even depositing money, or just stayed away completely. Any assistance is appreciated!
