Betway - Ontario License Migration - Funds and Account Access Locked Since August 1

[forsberg21]

I haven't been able to access my Betway account since August 1st. All my funds are locked and I have reached out to customer support multiple times. I have spoken to chat support staff and a manager and they appear to be clueless in terms of what is happening in regards to a timeline of when the issue will be resolved. They constantly thanked me for my patience and shifted the blame to their tech team.
Until then, I cannot access my account and as a result, not make any wagers or withdraw any funds. Betway definitely did not think ahead on this one and their decision to do the migration the way they did appears to have been an impulsive one instead of a well thought out rollout.

[newton0038]

They keep fukin around with the apps location. Did u get the ontario app? I haven't been able to login since the migration. I don't have any funds there fortunately.

[forsberg21]

I've tried accessing my account through both the app and desktop, both of which are detecting my Ontario location, and neither one allows me access to my account.

I reached out to customer service and they've stated that the issue is with the migration. They were not able to provide anytime timeline as to when accounts will become accessible, which means withdrawals are locked until the issue is resolved. Clearly, some major mistakes were made from Betway with this migration.