Good morning
I was wondering if i could get someone's imput of what the best course of action or options i might have in this situation
I opened a Betway back on january 2022, proceed to deposit 15k using skrill and started betting,on january 24 i received an email by an account executive congratulating me on winning (lol) prob at this point the marked me as a whale ( i was betting max limits on NBA live betting ), i was only up a bit over 11k in a week and a half when they requested ID, prof of funds, skrill info which i supplied right away
At this point they limit my account which is fine is their perogative if they don't want sharp action BUT they wouldn't let me WD my fund even when they already had all my documents, everytime i contacted them they asked me to wait 48 hours for the investigation department to check my docs, 48 hours would pass and no contact this repeated over and over for a month and a half, then i was requested the same docs again , basically it was a loop for 2 months, eventually they returned my 15k deposit but refuse to pay winnings without providing any proof i did anything wrong, they said that after reviewing my account they confirmed i violated terms and conditions, when i pressed for details of which terms and conditions i violated, their reply was with the same generic reply but no expecificatios, i feel like i was freerolled by them....
Im located in costa rica so i was wondering whom could i contact in regards of regulators ( i do have copy of all the emails back and forth with betway) or is there anyone a SB review that could help getting in touch with them?
I was wondering if i could get someone's imput of what the best course of action or options i might have in this situation
I opened a Betway back on january 2022, proceed to deposit 15k using skrill and started betting,on january 24 i received an email by an account executive congratulating me on winning (lol) prob at this point the marked me as a whale ( i was betting max limits on NBA live betting ), i was only up a bit over 11k in a week and a half when they requested ID, prof of funds, skrill info which i supplied right away
At this point they limit my account which is fine is their perogative if they don't want sharp action BUT they wouldn't let me WD my fund even when they already had all my documents, everytime i contacted them they asked me to wait 48 hours for the investigation department to check my docs, 48 hours would pass and no contact this repeated over and over for a month and a half, then i was requested the same docs again , basically it was a loop for 2 months, eventually they returned my 15k deposit but refuse to pay winnings without providing any proof i did anything wrong, they said that after reviewing my account they confirmed i violated terms and conditions, when i pressed for details of which terms and conditions i violated, their reply was with the same generic reply but no expecificatios, i feel like i was freerolled by them....
Im located in costa rica so i was wondering whom could i contact in regards of regulators ( i do have copy of all the emails back and forth with betway) or is there anyone a SB review that could help getting in touch with them?