Heritage Fukking With Me on Check Withdrawal

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  • HedgeHog
    SBR Posting Legend
    • 09-11-07
    • 10128

    #1
    Heritage Fukking With Me on Check Withdrawal
    Don't get me wrong, Heritage is a solid Book overall. But what happened yesterday is inexcusable. I contacted live chat rep Gabe yesterday and he verified that I was eligible for a free check payout--directing me to request it online and mention "free payout" in the comment section. I did so only to have my request canceled later. The reason given much later is that they now consider me "Bitcoin Prefered", so that is now the only way I can withdraw from now on. BTW, no email was ever sent for this rejection, so I expected the free check payout to get processed per Gabe's assurance. It's complete BS because I never agreed to this bitcoin only condition, it's something they manufactured on their own. Further, the Heritage website brags about their various withdrawal methods available to ALL clients (see below), only to restrict me to a single option.

    WITHDRAWALS
    - At Heritage Sports, we are very proud of our unparalleled payment history. We utilize the best and fastest methods available in the industry and we’re always looking for new, reliable options for you to receive your well-earned winnings.

    - We are ready to take your payout request Monday from 6am to 12pm noon and Tuesday to Friday, from 7am to 12pm noon (Pacific Standard Time). Please note that scheduled times and limits are subject to change. If an online request is received out of this time frame, it will be processed the next business day.

    - With Heritage Sports, you will always have a FREE payout every 30-rolling-days, no catch! Simply request a FREE Check any business day during payout office hours.

    - Please note that Heritage Sports uses third party processors who occasionally change requirements without prior notice to Heritage. Having your updated contact information, including an active email address and phone number, will help us keep you informed of the status of your withdrawal.

    - Before the processing of a withdrawal, all Rollover requirements must be met.

    - Thinking of your security, withdrawals are only made to the account holder’s name and we may request proof of identity to validate your information.

    - Before a withdrawal request is accepted, all Deposits must be cleared for 24 hours.

    - Please be aware that deposit fees that have been covered by Heritage Sports will be revoked if the withdrawal request is made during the seven days following the last deposit (this is known as the “7-Day Fee Rule”).
    Last edited by HedgeHog; 07-12-22, 08:23 PM.
  • Stallion
    SBR MVP
    • 03-21-10
    • 3617

    #2
    Heritage' customer service is terrible, whether online or on the phone. I would call them just to be sure, I've only had 1 cheque payout from them and it cleared no problem.
    Comment
    • pologq
      SBR Posting Legend
      • 10-07-12
      • 19899

      #3
      what is funny with wagerweb and heritage is once i used a c redit c ard to deposit all i saw was that and bitcoin as options for future deposits, nothing else.

      then when i would withdraw the only option i ever had was bitcoin. no check.
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 60690

        #4
        Originally posted by HedgeHog
        Don't get me wrong, Heritage is a solid Book overall. But what happened yesterday is inexcusable. I contacted live chat rep Gabe yesterday and he verified that I was eligible for a free check payout--directing me to request it online and mention "free payout" in the comment section. I did so only to have my request canceled later. The reason given much later is that they now consider me "Bitcoin Prefered", so that is now the only way I can withdraw from now on. BTW, no email was ever sent for this rejection, so I expected the free check payout to get processed per Gabe's assurance. It's complete BS because I never agreed to this bitcoin only condition, it's something they manufactured on their own. Further, the Heritage website brags about their various withdrawal methods available to ALL clients (see below), only to restrict me to a single option.

        WITHDRAWALS
        - At Heritage Sports, we are very proud of our unparalleled payment history. We utilize the best and fastest methods available in the industry and we’re always looking for new, reliable options for you to receive your well-earned winnings.

        - We are ready to take your payout request Monday from 6am to 12pm noon and Tuesday to Friday, from 7am to 12pm noon (Pacific Standard Time). Please note that scheduled times and limits are subject to change. If an online request is received out of this time frame, it will be processed the next business day.

        - With Heritage Sports, you will always have a FREE payout every 30-rolling-days, no catch! Simply request a FREE Check any business day during payout office hours.

        - Please note that Heritage Sports uses third party processors who occasionally change requirements without prior notice to Heritage. Having your updated contact information, including an active email address and phone number, will help us keep you informed of the status of your withdrawal.

        - Before the processing of a withdrawal, all Rollover requirements must be met.

        - Thinking of your security, withdrawals are only made to the account holder’s name and we may request proof of identity to validate your information.

        - Before a withdrawal request is accepted, all Deposits must be cleared for 24 hours.

        - Please be aware that deposit fees that have been covered by Heritage Sports will be revoked if the withdrawal request is made during the seven days following the last deposit (this is known as the “7-Day Fee Rule”).
        It might be worth sending a PM to the Heritage Insider account here Hedgie.

        Sounds like you have a reasonable request there.
        .
        Comment
        • HedgeHog
          SBR Posting Legend
          • 09-11-07
          • 10128

          #5
          Originally posted by Optional
          It might be worth sending a PM to the Heritage Insider account here Hedgie.

          Sounds like you have a reasonable request there.
          That was the first thing I did on Monday after seeing the check payout canceled. I haven't heard back from him, but I have since been emailed that Heritage is reversing its position. They put the check option back in my account and the check withdrawal appears to have been approved today. Wouldn't surprise me if Insider had a part in this decision being overturned. In any event, I'm glad to have this method still available.

          295072
          Jul 13, 2022 7:19 am PST
          Payout
          Waiting Payment
          $3,000.00
          Comment
          • Optional
            Administrator
            • 06-10-10
            • 60690

            #6
            Good to hear.
            .
            Comment
            • Stallion
              SBR MVP
              • 03-21-10
              • 3617

              #7
              Great!!
              Comment
              • pimike
                BARRELED IN @ SBR!
                • 03-23-08
                • 37139

                #8
                Good

                Yea sometimes I like to just skip bitcoin collect a check now and then
                Comment
                • pologq
                  SBR Posting Legend
                  • 10-07-12
                  • 19899

                  #9
                  Originally posted by pimike
                  Good

                  Yea sometimes I like to just skip bitcoin collect a check now and then
                  same here. i did not always want to go thru the hassle.
                  Comment
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