Hello,
Over the past 10 days I've tried it via the normal route but CS just don't seem to get my point or in other instances are simply ignoring my emails.
The following is the case: On March 31st Brooklyn Nets played against the Milwaukee Bucks and during the first time out (score was 10-4 Brooklyn) I was betting live on this game.
I saw odds of 1.76 (I use decimal odds in my account) for Brooklyn and I liked it and placed 4 wagers on Brooklyn @ 1,76 odds: $1809 to win $1375, $1882 to win $1430, $2529 to win $1922 an $2543 to win $1933. But later on I saw the bets were actually all accepted as being with 1.55 odds. Therefore the risk amounts were actually $2500 to win $1375, $2600 to win $1430, $3494 to win $1922 and $3514 to win $1933. Had I won the bets, it would not have mattered afterall as the to win amounts ofcourse stayed the same. But I lost the bets and now too much risk amounts were taken from my account in comparison to the odds I got confirmation I placed the bets on. I asked Bookmaker to compensate me for the differences in taken risk amounts and what they should have been at 1.76 odds but they refuse to do this.
Ofourse people will say: you should have refreshed the odds before you took the first bet! But that is a little too easy for me, since the odds always used to update automatically for me (been a customer for 5 months now and never had a problem with updating live odds). And besides, if odds were outdated I should have either seen it in the bet slip or at the very least the bet should have been rejected cause of odds change (I have the setting of "only accept better odds" in my account enabled since the day I opened the account). But none of this: the odds clearly showed up as 1.76 in my bet slip and after the acceptance I saw the risk amount and odds of 1.76 in green color as confirmance. So nothing here could have led me to believe the odds were actually 1.55. It was only after I logged back in later that I saw all 4 bets were actually placed at 1.55 odds, after I saw that my balance was suddenly much lower than I anticipated.
I emailed Bookmaker about this. They asked if I had screenshots of this, but I said ofcourse not since I had no reason at all to assume something would be wrong. Never had any problem with different odds in my 5 months at Bookmaker and if I had a screenshot of this it would mean I would have made a screenshot of every single bet I ever placed...and that is ofcourse a rediculous thing to do if you expect nothing strange to happen.
But....the next day I thought let's see if it happens again with the live odds today. And to my surprise the first bet I took it happened again! This time it was a bet on Washington at odds of 1.48. In the betslip the odds still showed up as 1.48 and I placed the bet. After 3-5 seconds waiting it gets accepted and as you can see in green color, it's accepted as $625 risking to win $300, which indeed means odds of 1.48. But then on screenshot 2 you can see the bet actually got accepted at 1.38 odds with $789 risking to win $300. So because I was now aware of this issue and that it could happen again, this time I was alert enough to make the screenshot. So I have caught a bug in their system here which probably only lasted 2 days (cause in the days after it it didn't happen anymore).
I sent the screenshot as additional proof, and Bookmaker compensated me with $164 for the diference in the taken risk amount and initial risk amount. Nice gesture, but I didn't ask for this and explained to them that in this case it didn't really matter cause this bet won and the win amount still was $300 which it would always have been no matter the odds, so the credit didn't have to be made!
So all in all, it looks like they know I am right about this and try to get out of it cheaply by only giving me back $164.
But I want the differences of $691, $718, $965 and $971 for the Brooklyn bets back, and then instead they can take back this $164 if they want.
I am getting nowhere with their normal CS as initially they said they were investigating the issue but then after not hearing any updates for 4 days I decided to ask for an update and they go back to only giving general copy/paste statements which have nothing to do with my issue. This is their most recent answer, even in poor English:
"Thank you for contacting us!
Let me help you right away. First of all I do apologize for the inconvenience. Live betting odds, juice and lines are vulnerable, they are always subject to change even in split seconds before you confirm the bet. in this case once you get the confirmation of the bet you took please check first the odds you get or your pending bet before placing another bet. Moreover, you can also take screen shoot about the bet you are taking, once it was confirm and pending in your bet slip. I am sorry but once the bet has been final and graded there is nothing much we can do, it will be remain official and final as they were."
Is there anybody on here who is in contact with a manager who can help me get justice?
Thanks!
Edit: btw, other than this issue I am really satisfied about Bookmaker.eu. Never had any complaints, everything is working well all the time and odds updating perfectly....apart from those 2 days...
Over the past 10 days I've tried it via the normal route but CS just don't seem to get my point or in other instances are simply ignoring my emails.
The following is the case: On March 31st Brooklyn Nets played against the Milwaukee Bucks and during the first time out (score was 10-4 Brooklyn) I was betting live on this game.
I saw odds of 1.76 (I use decimal odds in my account) for Brooklyn and I liked it and placed 4 wagers on Brooklyn @ 1,76 odds: $1809 to win $1375, $1882 to win $1430, $2529 to win $1922 an $2543 to win $1933. But later on I saw the bets were actually all accepted as being with 1.55 odds. Therefore the risk amounts were actually $2500 to win $1375, $2600 to win $1430, $3494 to win $1922 and $3514 to win $1933. Had I won the bets, it would not have mattered afterall as the to win amounts ofcourse stayed the same. But I lost the bets and now too much risk amounts were taken from my account in comparison to the odds I got confirmation I placed the bets on. I asked Bookmaker to compensate me for the differences in taken risk amounts and what they should have been at 1.76 odds but they refuse to do this.
Ofourse people will say: you should have refreshed the odds before you took the first bet! But that is a little too easy for me, since the odds always used to update automatically for me (been a customer for 5 months now and never had a problem with updating live odds). And besides, if odds were outdated I should have either seen it in the bet slip or at the very least the bet should have been rejected cause of odds change (I have the setting of "only accept better odds" in my account enabled since the day I opened the account). But none of this: the odds clearly showed up as 1.76 in my bet slip and after the acceptance I saw the risk amount and odds of 1.76 in green color as confirmance. So nothing here could have led me to believe the odds were actually 1.55. It was only after I logged back in later that I saw all 4 bets were actually placed at 1.55 odds, after I saw that my balance was suddenly much lower than I anticipated.
I emailed Bookmaker about this. They asked if I had screenshots of this, but I said ofcourse not since I had no reason at all to assume something would be wrong. Never had any problem with different odds in my 5 months at Bookmaker and if I had a screenshot of this it would mean I would have made a screenshot of every single bet I ever placed...and that is ofcourse a rediculous thing to do if you expect nothing strange to happen.
But....the next day I thought let's see if it happens again with the live odds today. And to my surprise the first bet I took it happened again! This time it was a bet on Washington at odds of 1.48. In the betslip the odds still showed up as 1.48 and I placed the bet. After 3-5 seconds waiting it gets accepted and as you can see in green color, it's accepted as $625 risking to win $300, which indeed means odds of 1.48. But then on screenshot 2 you can see the bet actually got accepted at 1.38 odds with $789 risking to win $300. So because I was now aware of this issue and that it could happen again, this time I was alert enough to make the screenshot. So I have caught a bug in their system here which probably only lasted 2 days (cause in the days after it it didn't happen anymore).
I sent the screenshot as additional proof, and Bookmaker compensated me with $164 for the diference in the taken risk amount and initial risk amount. Nice gesture, but I didn't ask for this and explained to them that in this case it didn't really matter cause this bet won and the win amount still was $300 which it would always have been no matter the odds, so the credit didn't have to be made!
So all in all, it looks like they know I am right about this and try to get out of it cheaply by only giving me back $164.
But I want the differences of $691, $718, $965 and $971 for the Brooklyn bets back, and then instead they can take back this $164 if they want.
I am getting nowhere with their normal CS as initially they said they were investigating the issue but then after not hearing any updates for 4 days I decided to ask for an update and they go back to only giving general copy/paste statements which have nothing to do with my issue. This is their most recent answer, even in poor English:
"Thank you for contacting us!
Let me help you right away. First of all I do apologize for the inconvenience. Live betting odds, juice and lines are vulnerable, they are always subject to change even in split seconds before you confirm the bet. in this case once you get the confirmation of the bet you took please check first the odds you get or your pending bet before placing another bet. Moreover, you can also take screen shoot about the bet you are taking, once it was confirm and pending in your bet slip. I am sorry but once the bet has been final and graded there is nothing much we can do, it will be remain official and final as they were."
Is there anybody on here who is in contact with a manager who can help me get justice?
Thanks!
Edit: btw, other than this issue I am really satisfied about Bookmaker.eu. Never had any complaints, everything is working well all the time and odds updating perfectly....apart from those 2 days...
Everything I wrote earlier applies, but to clarify this bug has still not been sorted and it didn't last for two days only. (It will just have been a case of you not having noticed it before or after since it comes and goes). 
