I recently submitted this SBR complaint and felt like should be posted publicly in the forum also.
My account was closed without any notice, details, or evidence given and told the decision was final and all funds in the account were voided. I had been playing normally and was already verified with successful deposits and withdrawals. The only explanation I was given was that I was under Break of Terms and Conditions "Information to be Valid" and "Fraudulent Activity". I have had no success in appealing to support, and am basically being ghosted at this point.
A few days before the closure, I had received an unusual message to send a photo of myself in front of my address, which I complied with. I then received another email to send a bill for proof of address again, and before I could respond within that day an email was sent about the account closure.
I don't know what happened here, except that I had been a winning player (roughly 20k in deposits with a 40k balance). I've been learning about top down betting and trying to watch the markets for movement and bet in a +EV fashion. This is pretty devastating to me as it eats up my entire bankroll, and I haven't been in a good mental state since this happened. As a Ukranian-Canadian I've only begun being able to process this now and report what I consider pretty strong handed behaviour by seems to be a large book in the industry.
Thanks for reading.
My account was closed without any notice, details, or evidence given and told the decision was final and all funds in the account were voided. I had been playing normally and was already verified with successful deposits and withdrawals. The only explanation I was given was that I was under Break of Terms and Conditions "Information to be Valid" and "Fraudulent Activity". I have had no success in appealing to support, and am basically being ghosted at this point.
A few days before the closure, I had received an unusual message to send a photo of myself in front of my address, which I complied with. I then received another email to send a bill for proof of address again, and before I could respond within that day an email was sent about the account closure.
I don't know what happened here, except that I had been a winning player (roughly 20k in deposits with a 40k balance). I've been learning about top down betting and trying to watch the markets for movement and bet in a +EV fashion. This is pretty devastating to me as it eats up my entire bankroll, and I haven't been in a good mental state since this happened. As a Ukranian-Canadian I've only begun being able to process this now and report what I consider pretty strong handed behaviour by seems to be a large book in the industry.
Thanks for reading.
