Bookie voids bonus 9 days later for violating terms - worth complaining?

[heseF]

Hello guys.

I am here to ask this question:

I would register on this site and receive a deposit bonus of 100eur for sportsbook.

It had rules that the max bet is 200eur. I thought it meant the max stake for the bonus itself would be 200eur, not overall. (For example if you had 100eur own money and 250eur bonus money you could bet 100eur own and 200eur bonus =total 300eur). So I got that wrong - OK.

The site bonus terms say that you always play with real money first and then the bonus money.

It was only my 2nd bet that went over the 200eur limit. It involved 144eur my own money and 100eur bonus money. I would win the bet and keep playing - thinking I must have understood the 200eur rule right as I received no messages from the bookie for violating terms.

Fast forwards 9 days later I am sitting at 650 euros own balance and 150 euros bonus money totalling 800 euros. The rollover requirement is nearly complete - somewhere around 90%.

At this point the bookie deletes the bonus (150eur) from me and all the winnings from my real balance. After asking for the reason they explain to me that I had a bet over the 200eur limit.

Now I search up the bet history and find the 244eur bet. It was placed 9 days ago. After that they let me play normally - several times accepting bets from me that losing the bet would make my balance 0eur. Meaning I would have lost everything.

To me this is absolutely disgusting behaviour from the bookie. They did not find out this 9 later by accident. They had known it from the first day - waiting for me to lose it all. Now that I got to a point where I would make a decent profit even if I lost all of my next bets for the rollover requirement to be met.

What do you guys think?

I think the fair settle for this is to accept that I violated the bonus rules and cancel the bonus but you cant possibly let a player play days 9 risking his own money and then cancel his winnings. Meaning the money I risked should count and not be removed.

If I count the bets as if I never received the bonus I would still be up.

[DontTailMe]

Editing because I think I misunderstood your post.

I think it's weird that they care about how much you bet on a wager in total. They should only care about how much you bet using bonus money. But even that is pretty lame.

Whatever happens with this case, find yourself a new bookie and don't look back.

[heseF]

Editing because I think I misunderstood your post.

I think it's weird that they care about how much you bet on a wager in total. They should only care about how much you bet using bonus money. But even that is pretty lame.

Whatever happens with this case, find yourself a new bookie and don't look back.

Misunderstanding is more than possible; the story might be hard to read.

But the tl;dr version would be that

I got a bonus offer, minor violation on their terms on the first day, they didnt remove the bonus. I would continue to wager until I got to a point where I had made guaranteed profit. I dont deny the violation - but they were aware of it and allowed to me place bets that would have seen me go broke.