Edit by SBR: Bovada management are reviewing your complaint. We will provide updates soon.
Reached my largest bankroll of my lifetime on my account, just to receive an email saying my account had been disabled and they would no longer offer their services to me following an "investigation" that states I broke their terms of service by either: having multiple accounts under my name, OR breaking the one account per household rule. We live in an apartment complex and I\'d been using my laptop to wager connected to the complex\' ethernet since they upgraded a couple weeks ago, also used my phone over the new wifi as well. So my guess is someone else in this college town apartment complex got their accounts disabled too because of this? Anyways, I\'ve never experienced anything like this before and my funds were "seized" from said account as well. I attempted to contact their support through live chat and offered to give my billing statements, my ID, anything that could easily prove my residence, hell, I\'d go to video call if I could with them. But they consistently referred back to "their investigation" and would offer no help whatsoever in attempting to renable my account. Which had well over 10 thousand dollars USD in btc in there. As far as I\'m concerned, it looks like they saw me reach my highest bankroll as a bettor and then searched any way to strip my Account and winnings before I could withdrawal from them - and I don\'t think I can forgive such an awful thing.
Reached my largest bankroll of my lifetime on my account, just to receive an email saying my account had been disabled and they would no longer offer their services to me following an "investigation" that states I broke their terms of service by either: having multiple accounts under my name, OR breaking the one account per household rule. We live in an apartment complex and I\'d been using my laptop to wager connected to the complex\' ethernet since they upgraded a couple weeks ago, also used my phone over the new wifi as well. So my guess is someone else in this college town apartment complex got their accounts disabled too because of this? Anyways, I\'ve never experienced anything like this before and my funds were "seized" from said account as well. I attempted to contact their support through live chat and offered to give my billing statements, my ID, anything that could easily prove my residence, hell, I\'d go to video call if I could with them. But they consistently referred back to "their investigation" and would offer no help whatsoever in attempting to renable my account. Which had well over 10 thousand dollars USD in btc in there. As far as I\'m concerned, it looks like they saw me reach my highest bankroll as a bettor and then searched any way to strip my Account and winnings before I could withdrawal from them - and I don\'t think I can forgive such an awful thing.
