Hello. I am new to this forum, non english-speaker and never had any problems with gaming companies before.
But for now i have one. Bwin has not paid me 1544 USD since march, blocked my account for "investigation", and currently my account still on "investigation" and when i try to log in, i see "This account has been disabled. Please contact our Support Team." . They does not replying my e-mails and i have no other method to contact them, except this forum (and maybe i will write to casinomeister, as i have played in casino) and ecogra.
I opened an account with bwin 13.feb.09. Deposited about 600 USD. Played some casino games and my balance became 1544 USD. On 07.03.09 i requested a withdrawal. On 13.03.09, after i realized withdrawal was not paid and my account became blocked account, i contacted support about this.
I received a reply
I sent a recent credit card bank statement as required (ID and actual card copies were uploaded to site long time ago). Next message from bwin, 3.04.09
It was clearly written to send bill by fax, so i sent it by fax, in the middle of the april for the first time, and in the middle of may. Both times there was no respond from bwin, and i decided to send the same via e-mail.
At least they will have to answer it, and i will have proofs. I sent it in e-mail 09.07.09.
Reply from bwin -
And again 11.07.09
Well, as i wrote in the begining - now my account at the same point, at "investigation". I also wrote them (i have different payment methods on account, i thought maybe they "investigating" this) - you can pay to any - bank account, card, moneybookers - any method you would like to pay
. But again, nice rule - " 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.". We are invetigating! - what, why so long?? - i cant say this!
/
All details in my bwin account - correct. Name is the same for card and moneybookers. For some reason they wrote Mr. in e-mails instead of Mrs, but its their problem. It is clearly visible from my ID that i am a woman.
I waited so long because i'm to soft. I should wrote about this many time ago, maybe after 2-3 weeks of this "investigation". My mistake.
If you can, help me with this! Username at bwin "marg..2" (some letters inside)
But for now i have one. Bwin has not paid me 1544 USD since march, blocked my account for "investigation", and currently my account still on "investigation" and when i try to log in, i see "This account has been disabled. Please contact our Support Team." . They does not replying my e-mails and i have no other method to contact them, except this forum (and maybe i will write to casinomeister, as i have played in casino) and ecogra.
I opened an account with bwin 13.feb.09. Deposited about 600 USD. Played some casino games and my balance became 1544 USD. On 07.03.09 i requested a withdrawal. On 13.03.09, after i realized withdrawal was not paid and my account became blocked account, i contacted support about this.
I received a reply
"Thank you for your patience.
In order to progress with your account query we will require you to send us a copy of your recent credit card bank statement.
You can send us this copy by fax to 0043 1 585 60 44 18. Please write down your user ID on the copy.
Alternatively you may send it via e-mail attachment to: support.en@bwin.com, although bwin accepts absolutely no responsibilty if there is a breach of security by sending sensitive information via such means."
In order to progress with your account query we will require you to send us a copy of your recent credit card bank statement.
You can send us this copy by fax to 0043 1 585 60 44 18. Please write down your user ID on the copy.
Alternatively you may send it via e-mail attachment to: support.en@bwin.com, although bwin accepts absolutely no responsibilty if there is a breach of security by sending sensitive information via such means."
"Thank you for your e-mail dated 27.03.2009, the copy of your credit card statement and we apologise for the delay in answering your query.
Please be advised that in order to progress with your account query we further require you to send us a copy of your utilitu bill by fax to 0043 1 585 60 44 18. Please write down your user ID on the copy and make sure that your name and your address are legible.
We apologise for any inconvenience caused and we kindly ask for your cooperation in the matter.
Should you have any further queries please do not hesitate to contact us.
Kind regards,"
Please be advised that in order to progress with your account query we further require you to send us a copy of your utilitu bill by fax to 0043 1 585 60 44 18. Please write down your user ID on the copy and make sure that your name and your address are legible.
We apologise for any inconvenience caused and we kindly ask for your cooperation in the matter.
Should you have any further queries please do not hesitate to contact us.
Kind regards,"
At least they will have to answer it, and i will have proofs. I sent it in e-mail 09.07.09.
Reply from bwin -
"Thank you for your e-mail and for sending in your documents.
We have received your query regarding the review of your bwin account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information. In the meantime, we regret to inform that your account will remain temporarily blocked.
Please note, that we are unable to comment on the grounds of the blocking
Please see our Terms and conditions
" 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
( https://www.bwin.com/help.aspx?mode=...gb_allgemeines)
We apologise for any inconvenience caused and thank you for your continued cooperation."
We have received your query regarding the review of your bwin account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information. In the meantime, we regret to inform that your account will remain temporarily blocked.
Please note, that we are unable to comment on the grounds of the blocking
Please see our Terms and conditions
" 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
( https://www.bwin.com/help.aspx?mode=...gb_allgemeines)
We apologise for any inconvenience caused and thank you for your continued cooperation."
Thank you for your e-mail.
We regret to inform you that your account is still currently under investigation. As soon as the investigation is finished, we will contact you again.
We apologise for any inconvenience this may cause.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
We regret to inform you that your account is still currently under investigation. As soon as the investigation is finished, we will contact you again.
We apologise for any inconvenience this may cause.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
. But again, nice rule - " 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.". We are invetigating! - what, why so long?? - i cant say this!/ All details in my bwin account - correct. Name is the same for card and moneybookers. For some reason they wrote Mr. in e-mails instead of Mrs, but its their problem. It is clearly visible from my ID that i am a woman.
I waited so long because i'm to soft. I should wrote about this many time ago, maybe after 2-3 weeks of this "investigation". My mistake.
If you can, help me with this! Username at bwin "marg..2" (some letters inside)
.....you must really hate them to make that your screen name.
