Bet Online lists their 100% Crypto bonus as a bonus, but gives free play instead

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  • superjeff24
    SBR MVP
    • 03-17-10
    • 1078

    #1
    Bet Online lists their 100% Crypto bonus as a bonus, but gives free play instead


    After winning a bet using their 100% crypto bonus, they only paid me out the amount won, not the entire amount. Since they use the term bonus instead of free play, I feel this is very misleading. I complained to SBR, and to Bet Online. Bet online says the bonus is correct and won't refund my money.

    I would not have made the deposit if I knew it was a freeplay. Has anyone else had this issue with Bet Online?
  • Shutup
    SBR MVP
    • 12-15-17
    • 2435

    #2
    Don't like them
    But ...

    If you hit the play you only get the winning amount
    That is the same everywhere pretty muc
    And it does say free play in terms
    Comment
    • garyking
      SBR Wise Guy
      • 01-18-07
      • 684

      #3
      Under T@C it says the "free plays" you earn are for the sportsbook only. That seems to make it clear the bonus is not cash. Not sure why you wouldn't take the bonus otherwise. BOL's rollovers are fairly low, I've rolled over the amount from my last "freeplay" bonus at least 10X more than was required.
      Comment
      • thagame24
        SBR High Roller
        • 08-23-07
        • 219

        #4
        1075 posts, member for 10 years and you make a post and complaint like this? Yikes. It is clearly listed as a freeplay, you'll get nowhere fast with this.
        Comment
        • superjeff24
          SBR MVP
          • 03-17-10
          • 1078

          #5
          I disagree that it's clearly listed. You have been on here 13 years and use one of your 163 posts to trash talk? Lucky me.
          Comment
          • KS1986
            SBR Wise Guy
            • 05-20-17
            • 558

            #6
            Cut and pasted from their terms and conditions:

            1. [*=left]This 100% Bonus is only valid on first-ever deposits via Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, or Stellar, and can only be claimed once.
              [*=left]A MINIMUM deposit of $20.00 is required to qualify for the bonus.
              [*=left]The maximum bonus per deposit is $1,000.00.
              [*=left]There is a 14x (fourteen time) rollover requirement associated with this bonus.
              [*=left]In order to receive a bonus you must use promo code CRYPTO100 in the cashier while making your deposit.
              [*=left]You must use any existing free plays already in your account before claiming any new free plays.
              [*=left]Only players in the USA and Canada qualify for this bonus.
              [*=left]The free plays you earn are for the sportsbook. They cannot be used in the Racebook, Casino, Poker or Live Betting.
              [*=left]All free plays expire in 30 days unless otherwise stated. At the 30 day mark, any unused free plays will disappear from your account.
              [*=left]BetOnline's reserves the right to alter or amend the terms and conditions of this promotion at any time without notice.
              [*=left]Please see BetOnline's general rules for additional terms and conditions, which apply to any and all promotions.


            Pretty clear this is a free play bonus.
            Comment
            • kashkenny120
              SBR High Roller
              • 06-27-17
              • 130

              #7
              Terms are listed. Doesnt mean it's a good bonus. Great book AWFUL bonus. Good book if you're looking to get paid fast but 100% FREEPLAY with a 14x RO? One of the worst and I don't care what they do or don't let you use it on. Just my opinion
              Comment
              • superjeff24
                SBR MVP
                • 03-17-10
                • 1078

                #8
                Originally posted by KS1986
                Cut and pasted from their terms and conditions:

                1. [*=left]This 100% Bonus is only valid on first-ever deposits via Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, or Stellar, and can only be claimed once.
                  [*=left]A MINIMUM deposit of $20.00 is required to qualify for the bonus.
                  [*=left]The maximum bonus per deposit is $1,000.00.
                  [*=left]There is a 14x (fourteen time) rollover requirement associated with this bonus.
                  [*=left]In order to receive a bonus you must use promo code CRYPTO100 in the cashier while making your deposit.
                  [*=left]You must use any existing free plays already in your account before claiming any new free plays.
                  [*=left]Only players in the USA and Canada qualify for this bonus.
                  [*=left]The free plays you earn are for the sportsbook. They cannot be used in the Racebook, Casino, Poker or Live Betting.
                  [*=left]All free plays expire in 30 days unless otherwise stated. At the 30 day mark, any unused free plays will disappear from your account.
                  [*=left]BetOnline's reserves the right to alter or amend the terms and conditions of this promotion at any time without notice.
                  [*=left]Please see BetOnline's general rules for additional terms and conditions, which apply to any and all promotions.


                Pretty clear this is a free play bonus.
                They don't mention the word free play until point 6. They use bonus by itself 5 times previously to that. I don't disagree that I should have read this better, but calling this "pretty clear" is hyperbole.
                Comment
                • KS1986
                  SBR Wise Guy
                  • 05-20-17
                  • 558

                  #9
                  I guess I thought section 8 and 9 made it pretty clear, but maybe you didn't make it that far when reading the terms.
                  Comment
                  • superjeff24
                    SBR MVP
                    • 03-17-10
                    • 1078

                    #10
                    Originally posted by KS1986
                    I guess I thought section 8 and 9 made it pretty clear, but maybe you didn't make it that far when reading the terms.
                    Wouldn't it be more clear for those to be terms 1 and 2?
                    Comment
                    • Roger T. Bannon
                      SBR Hall of Famer
                      • 06-28-18
                      • 5139

                      #11
                      If it does not say cash bonus, it is not a cash bonus.

                      BetOnline has had a few tricks up their sleeve in the past but this is not one of them.
                      Comment
                      • newton0038
                        SBR MVP
                        • 03-07-07
                        • 2386

                        #12
                        Rule #10 says they can do what they want whenever they want without notice. Rules like that are bullshit. No other rule required really.
                        Comment
                        • texhooper
                          SBR Posting Legend
                          • 01-05-09
                          • 10001

                          #13
                          The interesting thing about this is our own SBR calls this a cash bonus on their page about BetOnline. I actually came to this thread googling around to see if anything else out there corroborates that and it looks like I got my answer here, which is a big fat “no.”
                          Comment
                          • DontTailMe
                            SBR MVP
                            • 03-24-19
                            • 2897

                            #14
                            Originally posted by superjeff24
                            They don't mention the word free play until point 6. They use bonus by itself 5 times previously to that. I don't disagree that I should have read this better, but calling this "pretty clear" is hyperbole.
                            This is an odd assumption IMO. "Bonus" does not equate to cash necessarily. When I see the word bonus, my next step is to find out whether that bonus is cash or free play.
                            Comment
                            • Sea Turtle
                              SBR Sharp
                              • 06-14-21
                              • 254

                              #15
                              When you go to deposit it says it clear if you read a few sentences.

                              Lets try reading a little bit.

                              100% First Time
                              Crypto Bonus



                              Get an extra 100% added onto your sports betting bankroll on your first-ever deposit at betonline.ag. Simply use promo code CRYPTO100 while making your initial deposit and your 100% bonus will be added onto your balance within seconds. To maximize your earn, you can score up to $1,000.00 worth of free plays from this one deposit.
                              See site rules for Terms and Conditions

                              Comment
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