Pinnacle Shameful customer service live betting problem.

**Alfie White** · 09-20-20, 09:01 AM

You want to file a complaint because a bookmaker is not offering a market?

Let us call the UN first, this must be a priority! Putin, Trump and Winnie the Pooh must fix this first!

**Atreyu666** · 09-20-20, 09:06 AM

Originally posted by Alfie White

You want to file a complaint because a bookmaker is not offering a market?

Let us call the UN first, this must be a priority! Putin, Trump and Winnie the Pooh must fix this first!

whats the point of this stupid answer? i am desperate, i contacted pinnacle 5 times and nothing, i just want to talk with a human person from their customer service and not with the robot they seems to use in twitter so they can solve this problem , maybe the moderators here can talk with a human person from their customer service and solve the problem they have.

**caramba** · 09-20-20, 09:09 AM

Originally posted by Alfie White

You want to file a complaint because a bookmaker is not offering a market?
Let us call the UN first, this must be a priority! Putin, Trump and Winnie the Pooh must fix this first!

I don't think this is something you can file a complaint over, but it is incredibly annoying when customer service is like this.

I never had this experience with Pinnacle, but with plenty of other books.

OP, just keep telling them about this (if you have the energy), hopefully it will one day reach a non-lazy person and it will get passed on and sorted.

**Alfie White** · 09-20-20, 09:09 AM

What do you expect? CEO of Pinnacle to come down and speak with you and explain that they are very much sorry that you can't bet on corners? The answer is at same level as your question/complaint is.

Get a hold of yourself. Support probably got the response you are getting as well and you are not getting your query escalated as not a single company will let customer speak with traders/developers - so if they said they are working on it, they are and you have to wait.

+ PS3838 and Pinnacle are not the same thing.

**caramba** · 09-20-20, 09:10 AM

Do they still have email? You can try there, maybe it's different people there than the ones on their Twitter.

**Atreyu666** · 09-20-20, 09:15 AM

Originally posted by caramba

I don't think this is something you can file a complaint over, but it is incredibly annoying when customer service is like this.

I never had this experience with Pinnacle, but with plenty of other books.

OP, just keep telling them about this (if you have the energy), hopefully it will one day reach a non-lazy person and it will get passed on and sorted.

Thanks for understanding mate, its totally a disaster when you expect a human person to answer you and try to solve the problem they have in their server and all you got is robotic no sense answer and that they dont do absolutely nothing to solve the problem.
I guess they still have an email but it will be weird that they will answer different than from twitter, i have seen here some answer pinnacle gave via email to some ppl and they totally seems the same type of answer they give me via twitter.

**caramba** · 09-20-20, 09:18 AM

Originally posted by Alfie White

What do you expect? CEO of Pinnacle to come down and speak with you and explain that they are very much sorry that you can't bet on corners? The answer is at same level as your question/complaint is.

Get a hold of yourself. Support probably got the response you are getting as well and you are not getting your query escalated as not a single company will let customer speak with traders/developers - so if they said they are working on it, they are and you have to wait.

+ PS3838 and Pinnacle are not the same thing.

He's getting generic and irrelevant replies from cs agents that seem to have no idea on what's going on. A matter like this should be referred to relevant department and then they should either sort it if there's a tech issue or give an update/explanation to cs that can then be passed on to customer.
To be fair, if it's only been a week I would give it some more time.

**Atreyu666** · 09-20-20, 09:18 AM

Originally posted by Alfie White

What do you expect? CEO of Pinnacle to come down and speak with you and explain that they are very much sorry that you can't bet on corners? The answer is at same level as your question/complaint is.

Get a hold of yourself. Support probably got the response you are getting as well and you are not getting your query escalated as not a single company will let customer speak with traders/developers - so if they said they are working on it, they are and you have to wait.

+ PS3838 and Pinnacle are not the same thing.

The problem is in ps3838 and in pinnacle normal site also, i checked in their site and its the same thing than in ps3838 they are not offering live corners neither in england.
Its obviously that they are not even considering my query thats why i ask about fill a complaint here and see if the moderation from here can talk with someone in pinnacle who can escalate my query, thats all, your first answer i dont think its a way to answer someone whatever problem he has.

**Optional** · 09-20-20, 09:31 AM

Are you saying PS3838.com does not have the live corner market, whilst Pinnacle.com do?

Or both sites have stopped offering it?

**Alfie White** · 09-20-20, 09:37 AM

It seems both sites stopped offering it and they are most certainly aware of that, but Karen here wants to speak with the manager.

**Atreyu666** · 09-20-20, 09:42 AM

Originally posted by Optional

Are you saying PS3838.com does not have the live corner market, whilst Pinnacle.com do?

Or both sites have stopped offering it?

Both sites stop offering it, it only happens in England matches.
Right now you can see how they offer live corners in all the leagues of the world that are happening except in england ( in ps3838 and in pinnacle normal website )

**Optional** · 09-20-20, 05:52 PM

Originally posted by Atreyu666

Both sites stop offering it, it only happens in England matches.
Right now you can see how they offer live corners in all the leagues of the world that are happening except in england ( in ps3838 and in pinnacle normal website )

If it is both sites it will be intentional. They don't just lose markets without realizing it on their own site.

**Atreyu666** · 09-20-20, 07:18 PM

Originally posted by Optional

If it is both sites it will be intentional. They don't just lose markets without realizing it on their own site.

If its intentional why they tell me via twitter they will offer it soon again and why they dont also close the offline betting in corners for england?? because the problem in england leagues with corners is only in live betting, they just dont offer it since premier league started.
It just doesnt have sense, because they are offering this market in absolutely all leagues of the world except in england and they have been offering this live market in england for years, i am sure its a system error because it just doesnt have any other sense than this.

**HomeRun35** · 09-20-20, 11:36 PM

The sense of urgency from the OP is bizarre. Not offering a live market in a specific section of a specific country's soccer games is not the end of the world and random drops of major live markets happen regularly. Demanding to speak to to higher ups over it and calling them "shameful" makes you look like more of a joke than them

**Atreyu666** · 09-21-20, 12:17 AM

Originally posted by HomeRun35

The sense of urgency from the OP is bizarre. Not offering a live market in a specific section of a specific country's soccer games is not the end of the world and random drops of major live markets happen regularly. Demanding to speak to to higher ups over it and calling them "shameful" makes you look like more of a joke than them

more bizarre is your stupid answer, who is saying here speak to higher ups? wtf? do you think i want to chat with the owner of pinnacle or something? the only thing i want is that they listen me and solve the problem they have with the system, thats all.
If you want to create a stupid no sense fictional story like the other guy who was saying stupid things here like if i am demanding to talk with the owner of pinnacle then go to another place to make the movie cause here you are losing your time, what a fool.

**Alfie White** · 09-21-20, 03:03 AM

Originally posted by Atreyu666

more bizarre is your stupid answer, who is saying here speak to higher ups?

Originally posted by Atreyu666

Its obviously that they are not even considering my query thats why i ask about fill a complaint here and see if the moderation from here can talk with someone in pinnacle who can escalate my query

If you think they ignore you, you are completely ignorant and your train of thought is absurd

))

**juicername** · 09-21-20, 04:18 AM

Originally posted by Atreyu666

more bizarre is your stupid answer, who is saying here speak to higher ups? wtf? do you think i want to chat with the owner of pinnacle or something? the only thing i want is that they listen me and solve the problem they have with the system, thats all.
If you want to create a stupid no sense fictional story like the other guy who was saying stupid things here like if i am demanding to talk with the owner of pinnacle then go to another place to make the movie cause here you are losing your time, what a fool.

Who says they have a problem with their system? Seems like they intentionally have stopped offering these live betting markets for whatever reason. The customer support probably don't know the reason either.

**Optional** · 09-21-20, 06:58 AM

Originally posted by Atreyu666

If its intentional why they tell me via twitter they will offer it soon again and why they dont also close the offline betting in corners for england?? because the problem in england leagues with corners is only in live betting, they just dont offer it since premier league started.
It just doesnt have sense, because they are offering this market in absolutely all leagues of the world except in england and they have been offering this live market in england for years, i am sure its a system error because it just doesnt have any other sense than this.

Check your PM messages, I'll give you someone to ask better than social media people.

**caramba** · 09-21-20, 07:55 AM

Good work, Opti!

**Atreyu666** · 09-21-20, 12:04 PM

Originally posted by Optional

Check your PM messages, I'll give you someone to ask better than social media people.

Thanks you very much for the help, awesome work!! its a really weird situation.
And for the people who came here to offend me etc i dont really find the sense in this kind of sarcastic/no sense behaviour but whatever, the only purpose of this thread was if the moderation of this forum could help me in this situation and they tried so i am glad.

**Atreyu666** · 10-18-20, 06:28 AM

After more than 1 month the problem still, other ppl also complained about this in twitter and they just give the same automatic stupid random answer.
What a shit, why they just dont say why they not offer this market anymore instead of saying stupid bullshit like "oh, say it to @pinnaclehelp and we will offer this market soon again, check the website for updates" i just want to know wtf is happening and why you offer this market in all the world except in premier league, am i asking for too much?

give this stupid automatic robotic answer and not solving anything after more than 1 month is just pathetic, worse customer service ever giving robotic answer, not saying whats the problem and not doing anything to solve it after more than 1 month, what a shame.

**Vyasports** · 10-18-20, 07:12 AM

I would like to point out that pinny live betting in general has been problematic. And recently its getting worst. I feel like some1 is not doing their job properly... for example: suppose there is a MTO in tennis, live odds will be suspended thats ok but it will remain suspended for the rest of the match or so... as if some1 totally forgot to UN-suspend....

**caramba** · 10-18-20, 08:00 AM

Originally posted by Vyasports

I would like to point out that pinny live betting in general has been problematic. And recently its getting worst. I feel like some1 is not doing their job properly... for example: suppose there is a MTO in tennis, live odds will be suspended thats ok but it will remain suspended for the rest of the match or so... as if some1 totally forgot to UN-suspend....

As someone who does a lot of live betting on tennis, I hate when this happens but this is not just a Pinnacle thing, as I've seen it elsewhere too. I think it messes with their models, and it becomes to complicated for them to offer odds when there's an injury so they'd rather just not offer odds at all. I'm with you that it's fine to suspend during the MTO (and even the following game or so), but after that odds should be offered again, and odds adjusted based on this new information, and that will differ depending on the nature of the injury.
It's especially annoying when you can tell there's nothing wrong with the player that just took the MTO (it was only tactical or to reapply some tape from before the match) but you still can't bet on the match for the rest of the match because of this MTO.