BetFair: Technical problem with withdrawals

[Stumpage]

Just a heads up for anybody awaiting or planning to make an e-wallet withdrawal from BetFair, in my case Moneybookers. As I have been waiting an unusually long time (for them) for my withdrwal to be processed by Moneybookers, I inquired as to the delay and recieved the following:

"...Unfortunately we are currently experiencing a technical problem with all e-wallet withdrawals. Our technicians are currently looking into this as a matter of urgency. Unfortunately at the moment we are unable to give a time when this will be resolved..."

They're obviously a decent book, but figure this might be relevant to at least one or two Forumites out there...

[fingas]

was told only next week they will solve the issue, have waiting since thursday for a withdrawal from betfair by moneybookers

[Stumpage]

That's what I've heard from others as well, fingas. A temporary glitch that should be ironed out next week.

[Stumpage]

BetFair now saying they "hope" to have their e-wallet problems resolved sometime early next week. So anybody waiting on a Moneybookers payment, like myself, apparently are a week away minimum from seeing the funds credited to their account.

[ziigmund]

neteller withdrawals are also affected by this issue

[acw]

Trust me! I am too long in this business to know that we are not just dealing with a technical issue.

A bit more on this thread:

http://forums.moneysavingexpert.com/showthread.html?t=1871689

[Chopsticks]

Either someone fcked up really bad or there is a real technical issue. Betfair is going nowhere and we have no reason to think they are going down. If they were close to going broke they would just start charging the lesser players with the a premium charge like they do with the big boys already. Or start charging for deposits or withdrawal by ewallets. Or something else. On the forum chat yesterday I think they claimed to have 650.000 active players, so they would earn big money very fast if they needed it.

They posted this on the service board.

Due to technical issues e-wallet withdrawals from Betfair accounts have been unable to be processed since Friday. These payment methods include Moneybookers, PayPal and Neteller.

Unfortunately cheque withdrawals that were due to be sent on Friday have also been delayed.

We expect this matter to be resolved within the next 24 hours and would like to apologise for any inconvenience caused.

To contact the helpdesk please e-mail paymentsescalations@betfair.com

Alternatively, please telephone:

UK: 0844 871 7000
From other countries: +44 207 074 7272

I have talked to people who have received withdrawals to card. So they are still paying out.

[moonbeam]

Trust me! I am too long in this business to know that we are not just dealing with a technical issue.

A bit more on this thread:
http://forums.moneysavingexpert.com/...html?t=1871689

please die betfair

[Toit]

Trust me! I am too long in this business to know that we are not just dealing with a technical issue.

A bit more on this thread:
http://forums.moneysavingexpert.com/...html?t=1871689

So what is the issue exactly, apart from some matched bettors shitting their pants?

[storm70]

I have also just made a withdrawal to Moneybookers,check with them same answer.That mean they take a few day already and still cannot solve the problem ,how can that be???????????????

[acw]

Personally I do not buy the story that they have a technical problem. I simply think that their e-Wallets are empty and need to be refilled. This may take a few days and all should be ok again. If it really is a technical problem, then they should offer other forms of withdrawal by Friday. So if starting Monday nothing has been done, then we should get a delightful BetFair downgrade.

[storm70]

Well I too don't buy their story ,just got 2 reply from it customer one say still not news on the progress and the other saying close to a solution soon hahaha who to believe ???????????

[head_strong]

Something sounds a little strange here, I would call them back.....and figure out what is really going on.

[austin]

Something sounds a little strange here, I would call them back.....and figure out what is really going on.

in light of the recent promotion from moneybookers (1% cashback - unlimited) my guess is that people attemted to shift their funds to and fro, disbalancing betfair's cashflow - so it will level up towards the end of the promo

[Santo]

The problem applies to all e-wallets, so it's more likely to be something to do with an internal system.

[Chopsticks]

I have received money from them now requested last week. Others will probably report the same throughout the day.

[ziigmund]

me too. hope problem is solved

[storm70]

Bro, is the e-wallet problem solve???t

[Stumpage]

In the last hour my Thursday withdrawal has now been credited to my Moneybookers account.

[acw]

I simply think that their e-Wallets are empty and need to be refilled.

I am now 99% sure that this was the problem.
Those Pommies! Just did not want to admit it.

[betpartners]

received my withdrawals as per usual from them

technical issue that was all

Betfair is the worlds safest bookies never a nano second of worry with them