Betonline screws me [Resolved]

[littlekona]

Do you trust the books word? Do they give you evidence? Do they give you screen shots? Do they do anything but say it was the players fault? Thats all they do.. They blame the player.. As if there is a 2 yr old kid in every household logging in an gambling away thousands of dollars without your permission. 2FA works both ways. If you authorize it for a withdrawal, it should go both ways. In this case Betonline cancelled my withdrawal and put my funds and risk.

I trust BOL to do the right thing and trust that SBR involvement and relationship with them will produce the correct outcome for you. The withdrawal being canceled could be due to the funds not being there when it was ready to be sent out due to the casino dump...whatever the case I would just stay quiet here and let BOL management and SBR figure out and then let us know outcome..

[Crusherrr]

The one thing that continues to make zero sense to me is why "hackers" dont just take the money to the poker room and dump the money to themselves. With BOL paying out bitcoin in minutes it should be easy for them to simply dump the money to themselves at 2000NL in under a minute, then be paid out 10-20 minutes later.

But instead, they choose to lose it at the casino or on sports bets? If true, I absolutely hope you get the money back and get paid. You can never tell who is telling the truth and who isn't.

[RedApples]

BetOnline caters to a lot of players. A lot of degens. This is a very simple story to get money back. Not surprised to see the amount of threads that have been made, with very little/if any proof. This one has zero information as it is. Not going to say it didn't happen, or isn't plausible, but between smear campaigns & degens looking to get their $ back as often as they do, this one doesn't stand out from that pack.

[RedApples]

I trust BOL to do the right thing and trust that SBR involvement and relationship with them will produce the correct outcome for you. The withdrawal being canceled could be due to the funds not being there when it was ready to be sent out due to the casino dump...whatever the case I would just stay quiet here and let BOL management and SBR figure out and then let us know outcome..

"They cancelled my withdrawal and put my funds at risk" is what Ryan Lewer said. Sounds very clear that they cancelled his withdraw and then he lost the money, and wants it back. I have a phd in neurolinguistics. The rest of the paragraph from him that you responded to only painted an unfair picture of how BetOnline is at fault, making claims about what they "do" that are so far from any truth that exists. "I was on my way back from church". Sadly, another loser.

[PD77]

"They cancelled my withdrawal and put my funds at risk" is what Ryan Lewer said. Sounds very clear that they cancelled his withdraw and then he lost the money, and wants it back. I have a phd in neurolinguistics. The rest of the paragraph from him that you responded to only painted an unfair picture of how BetOnline is at fault, making claims about what they "do" that are so far from any truth that exists. "I was on my way back from church". Sadly, another loser.

I see where you are coming from but there are numerous threads with the exact situation where BO did reimburse the account because it was hacked. Sadly, we only ever see one side of the story and the details are never disclosed. BO deals with scammers and degenerate gamblers 24/7/365, I highly doubt they are going to reimburse an account without 100% proof the account was hacked. Maybe OP can give us the details when he gets his money back, if we never hear from him again, we know the reason.

[Optional]

Betonline have given players the benefit of any doubt in almost every report like this that has come up.

I am sure that if it was not him, they will make the OP good again.

Hardly been any reports on here where the player has ended up losing out.

[littlekona]

The one thing that continues to make zero sense to me is why "hackers" dont just take the money to the poker room and dump the money to themselves. With BOL paying out bitcoin in minutes it should be easy for them to simply dump the money to themselves at 2000NL in under a minute, then be paid out 10-20 minutes later.

But instead, they choose to lose it at the casino or on sports bets? If true, I absolutely hope you get the money back and get paid. You can never tell who is telling the truth and who isn't.

it is very strange that the hackers would waste time and effort for zero gain. where did you hear BOL pays out in btc 10-20 mins? Mine are always 8-48 hours. the typical process is submission, confirmation email code, wait wait wait then an email after some time 8-48 hrs and it's taken out of account and sent to btc wallet and they send an email confirming its completed. Just submitting does not pull funds out and they are still available to wager to time they finalize the process. I had many a time where I get greedy after submitting a withdrawal that takes a bit time and lose it thus they cancel since funds are available are lower then withdrawal amount. This is interesting case since this is first I have heard from BOL complaint that the CC card info also was stolen too and use was attempted. Brings up other possibilities that....

Could OP maybe had to much wine @ "Church" J/K

[RedApples]

Notice the OP does not state once how the money was lost? I suppose this would not help his story. There is no important details at all in his OP, only that BetOnline are frauds. He did however circle back to his post last night to edit at 1AM, 4 hours after his last post and after it had already been responded to, to add "If you authorize it for a withdrawal, you should have to authorize a cancelled payment. An email or code sent to you phone."

He does say in his OP that he did not have the patience to wait a week for his cashout, so he "continued to play". Then "while at church", his cashout that he was waiting for was mysteriously lost.

This is too classic of an example. If the OP was actually hacked and had his money punted off, the first thing to do would've been to show the bets where they were punted. He would show how its not possible (sorry but saying you were at Church doesn't show that), and claimed that BetOnline stole from him as an inside job. The "I was hacked" message, is hilarious and clearly is just the OP trying to do everything to pretend that he was hacked and that he isn't responsible. Same reason he edited his post from last night to say that BetOnline should've alerted him that his cash out was cancelled. Doing everything he can to make it someone elses fault and not his in an attempt to extort money out of BOL.

I pray to gd that they don't pay this guy out a dime to save from bad publicity.

"OMG look I was hacked while I was in church! They hacked me (no details provided of how the $ was punted or where it went), and they even tried to use my CC in China! Those hackers! and its BOLs fault because they didn't alert me that my cash out was cancelled! They hacker even sent a message in broken english saying something about being hacked!"

Shameful.

[Crusherrr]

it is very strange that the hackers would waste time and effort for zero gain. where did you hear BOL pays out in btc 10-20 mins? Mine are always 8-48 hours. the typical process is submission, confirmation email code, wait wait wait then an email after some time 8-48 hrs

I was paid out last week by them in 10 minutes. There are other players reporting the same thing recently.

[Ryan Lewer]

I have evidence that I was not logged in nor was playing at that time. I also have evidence from my bank where the transaction was taking place. The reason I "edited" my post last night was because of a grammar issue. Do you really think that I going to blow 7K in the casino after requesting a $6900 withdrawal? How stupid are you, or have to be? Pathetic that you don't even know my betting habits and you are assuming I logged into my account and blew all that cash after Betonline cancelled the withdrawal. BETONLINE EMAILED ME THAT THEY CANCELLED THE PAYOUT BECAUSE OF AN UNKNOWN DEVICE THAT LOGGED IN. If that happens why wouldn't that stop all gambling activities so they can sort everything out?

Notice the OP does not state once how the money was lost? I suppose this would not help his story. There is no important details at all in his OP, only that BetOnline are frauds. He did however circle back to his post last night to edit at 1AM, 4 hours after his last post and after it had already been responded to, to add "If you authorize it for a withdrawal, you should have to authorize a cancelled payment. An email or code sent to you phone."

He does say in his OP that he did not have the patience to wait a week for his cashout, so he "continued to play". Then "while at church", his cashout that he was waiting for was mysteriously lost.

This is too classic of an example. If the OP was actually hacked and had his money punted off, the first thing to do would've been to show the bets where they were punted. He would show how its not possible (sorry but saying you were at Church doesn't show that), and claimed that BetOnline stole from him as an inside job. The "I was hacked" message, is hilarious and clearly is just the OP trying to do everything to pretend that he was hacked and that he isn't responsible. Same reason he edited his post from last night to say that BetOnline should've alerted him that his cash out was cancelled. Doing everything he can to make it someone elses fault and not his in an attempt to extort money out of BOL.

I pray to gd that they don't pay this guy out a dime to save from bad publicity.

"OMG look I was hacked while I was in church! They hacked me (no details provided of how the $ was punted or where it went), and they even tried to use my CC in China! Those hackers! and its BOLs fault because they didn't alert me that my cash out was cancelled! They hacker even sent a message in broken english saying something about being hacked!"

Shameful.

[Ryan Lewer]

You also sound like a Betonline employee trying to protect there interests.

I have evidence that I was not logged in nor was playing at that time. I also have evidence from my bank where the transaction was taking place. The reason I "edited" my post last night was because of a grammar issue. Do you really think that I going to blow 7K in the casino after requesting a $6900 withdrawal? How stupid are you, or have to be? Pathetic that you don't even know my betting habits and you are assuming I logged into my account and blew all that cash after Betonline cancelled the withdrawal. BETONLINE EMAILED ME THAT THEY CANCELLED THE PAYOUT BECAUSE OF AN UNKNOWN DEVICE THAT LOGGED IN. If that happens why wouldn't that stop all gambling activities so they can sort everything out?

[Ryan Lewer]

I was reading another thread and on that same day 12/22 they where canceling live bets as well.

I was paid out last week by them in 10 minutes. There are other players reporting the same thing recently.

[littlekona]

I was paid out last week by them in 10 minutes. There are other players reporting the same thing recently.

Really wow! Ill have to try one as its been month + I really like BOL for horses but for sports i find them to be to much juice and limited options like buying selling pts and not allowing parlays on many markets...but still very trustworthy book for usa..

OP- BOL is A+ partly due to how they handle issues and since they cooperate 100% w sbr you will get a fair outcome...canceling live bets has nothing to do with your case

[Ryan Lewer]

God forbid you edit anything on here. Don't wanna look like I'm hiding anything... Noted! I will just start a new reply and put my corrections there.

[Optional]

You also sound like a Betonline employee trying to protect there interests.

No need to argue with people on here Ryan.

You want Betonline to help and view you kindly, best to just stay cool and see what happens for a bit.

[Ryan Lewer]

The withdrawal was canceled because BOL noticed a different device logged into my account.

I trust BOL to do the right thing and trust that SBR involvement and relationship with them will produce the correct outcome for you. The withdrawal being canceled could be due to the funds not being there when it was ready to be sent out due to the casino dump...whatever the case I would just stay quiet here and let BOL management and SBR figure out and then let us know outcome..

[lonnie55]

it is very strange that the hackers would waste time and effort for zero gain. where did you hear BOL pays out in btc 10-20 mins? Mine are always 8-48 hours. the typical process is submission, confirmation email code, wait wait wait then an email after some time 8-48 hrs and it's taken out of account and sent to btc wallet and they send an email confirming its completed. Just submitting does not pull funds out and they are still available to wager to time they finalize the process. I had many a time where I get greedy after submitting a withdrawal that takes a bit time and lose it thus they cancel since funds are available are lower then withdrawal amount. This is interesting case since this is first I have heard from BOL complaint that the CC card info also was stolen too and use was attempted. Brings up other possibilities that....

Could OP maybe had to much wine @ "Church" J/K

Why is it so difficult for you to imagine that other people have made different experiences than yourself?

[Ryan Lewer]

I agree and I apologize. I felt like I was being attacked by a member, but I will keep it cool.

No need to argue with people on here Ryan.

You want Betonline to help and view you kindly, best to just stay cool and see what happens for a bit.

[PD77]

I agree and I apologize. I felt like I was being attacked by a member, but I will keep it cool.

You have to understand how many first time posters come on SBR with very similar stories. If it were any other sportsbook, I would probably doubt your story but there is definitely something going on at Betonline. The problem is, we never hear the end results, were they scammers that BO paid to put it to rest or is there an actual hacker, or is it an inside job. We don’t know and will probably never know. Follow Opti’s advice and lay low and let them sort it out.

[Ryan Lewer]

Update!

Thank you to SBR, Dave Mason and his staff at Betonline, they corrected the issue and refunded my amount. I just sent the request for a bitcoin withdrawal, and will let you know how quick that gets sent. Thank you to everybody that wrote in with support.

[Optional]

Thank you to SBR, Dave Mason and his staff at Betonline, they corrected the issue and refunded my amount. I just sent the request for a bitcoin withdrawal, and will let you know how quick that gets sent. Thank you to everybody that wrote in with support.

Great news.

[RedApples]

I'd say happy to hear it worked out like I always have, but sadly it sounds like the OP exploited BetOnline here.

[lonnie55]

Great news.

Time for a downgrade as those issues happen too often

[PD77]

I'd say happy to hear it worked out like I always have, but sadly it sounds like the OP exploited BetOnline here.

Do you honestly believe BO would refund the players $6900 this easily without absolute proof that someone else compromised his account? As usual we will never know the details. Why did BO refund the players $6900 this easily? SBR? To make it go away, doubtful. One could easily argue this was an inside job, it fits the script of all of the other account hacks where SBR got involved and the players funds were returned.

OP, did they give you any details as to why they refunded your $6900?

[PD77]

Great news.

Opti, what is your opinion on all of these “account hacks” at Betonline?

[Ryan Lewer]

I didn't exploit anybody here. Stop looking for arguments. Betonline did what was right. I'll leave it at that.

I'd say happy to hear it worked out like I always have, but sadly it sounds like the OP exploited BetOnline here.

[Ryan Lewer]

No they didn't give any reasons. When I called they helped reset my password and reinstated my funds. It was fairly easy. No questions asked. I was working with Dave Mason on twitter too throughout this process. He was very helpful.

Do you honestly believe BO would refund the players $6900 this easily without absolute proof that someone else compromised his account? As usual we will never know the details. Why did BO refund the players $6900 this easily? SBR? To make it go away, doubtful. One could easily argue this was an inside job, it fits the script of all of the other account hacks where SBR got involved and the players funds were returned.

OP, did they give you any details as to why they refunded your $6900?

[Ryan Lewer]

The bitcoin was processed within less than an hour!

Great news.

[Optional]

Opti, what is your opinion on all of these “account hacks” at Betonline?

I don't have any inside info about it so am just guessing like everyone else here.

I don't think they would have paid the OP just to shut him up though. They don't want to be seen as an easy mark and paying someone they suspect was lying is a sure way to get them/friends to try again.

[bubba]

I don't have any inside info about it so am just guessing like everyone else here.

I don't think they would have paid the OP just to shut him up though. They don't want to be seen as an easy mark and paying someone they suspect was lying is a sure way to get them/friends to try again.

The question remains why does this appear to happen so much more often at betonline than anywhere else. Also, the motive is a little unclear as well. Is it to drain the accounts, or run it up and withdraw without any1 realizing? These cases always appear to get resolved but also always keep the public guessing as to what actually happened.

[littlekona]

BETONLINE RESPONDED WITH THIS:

"Hello Ryan,

This is Audrey from Player Services, hoping this email finds you well.

We have reviewed your claim and we found that your account had been accessed with familiar devices. We recommend you change your password and check with your circle of family and friends.

Audrey Holland
Player Services Team
BetOnline"

I HAVE PROOF THAT I WASN'T EVEN LOGGED IN AT THE TIME THIS WAS HAPPENING!! Why do they always suggest that a family member logs into your account and blows 7k like its its nothing. (Ive read other instances where they respond with the same message I received) Especially right after I request a withdrawal. It doesn't make any sense. Do they really think my first instinct after they cancel my payout that I did not authorize is to go into the casino and blow thousands of dollars? Pathetic!

And why would they respond like this initially? We all know many times first level of CS is bad but come on....inside job highly probable but what is motive...boredom?
Once case got into social media and forum it sure settled fast...congratulations OP

[jtoler]

good job sbr

[pablo222]

Great work by SBR and congrats Ryan.

[NBAtanker]

No way BOL would pay 6900$ to shut up the OP. I think it was a inside job or something

[frenchbettor]

Can someone clarify to a newbie what OP means?