Bovada incorrectly settled John Collins to record a double double in Bucks game

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  • flegg
    SBR Rookie
    • 12-28-19
    • 20

    #1
    Bovada incorrectly settled John Collins to record a double double in Bucks game
    I bet NO and they settled it as a loss. Pretty sure he did NOT get a double double unless I'm really missing something.

    How long do they usually take to fix these things? I asked chat and they just said it's been escalated.
  • flegg
    SBR Rookie
    • 12-28-19
    • 20

    #2
    Just got an email saying the bet was graded correctly.

    Can someone explain to me like I'm five how John Collins scored a double double in his game against the MIL Bucks on 12/27?
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61495

      #3
      I'll link this thread to the NBA sub forum and see if someone can help us with an explanation. Looks like he went 16-2-9 to me.


      And if we can't work it out, sending in an SBR complaint form should get it fixed for you.
      .
      Comment
      • funnyb25
        BARRELED IN @ SBR!
        • 07-09-09
        • 39663

        #4
        Definitely didn't get a double double
        Comment
        • pologq
          SBR Posting Legend
          • 10-07-12
          • 19899

          #5
          16,2 and 9 is not a double double. bovada needs their eyes checked.
          Comment
          • frenchbettor
            SBR High Roller
            • 12-02-19
            • 115

            #6
            Yep really weird.
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 61495

              #7
              Thanks for confirmation guys.

              Was expecting there to be something weird had happened to explain it.



              Shoot in a complaint form Flegg and we can ask a manger to check on this for you https://www.sportsbookreview.com/sportsbook-complaint/
              .
              Comment
              • flegg
                SBR Rookie
                • 12-28-19
                • 20

                #8
                Submitted complaint 1/18 but just radio silence. Usually takes some time?
                Comment
                • Optional
                  Administrator
                  • 06-10-10
                  • 61495

                  #9
                  Originally posted by flegg
                  Submitted complaint 1/18 but just radio silence. Usually takes some time?
                  Please check your PM inbox and I'll chase it up for you.
                  .
                  Comment
                  • BigDofBA
                    SBR Posting Legend
                    • 09-30-09
                    • 19313

                    #10
                    Every time I’ve had an issue like this they fix it.

                    Every time!

                    Sometimes it takes like 2-3 days. I had something similar happen over a year ago. They closed my ticket and said it was graded correctly. So I just refiled the complaint and gave them a list of like four different websites that listed the score. They fixed it the second time.

                    Also, like 10 days ago they went in and reversed a wager from early December from a win to a loss.

                    I noticed my account was lower for no reason and started going through my transaction history to find it.

                    Look for weird things like “unsettled” bets.

                    Anyway, they fixed that one in about 10 hours.

                    It’s really odd but they’ve made it right every time.
                    Comment
                    • Optional
                      Administrator
                      • 06-10-10
                      • 61495

                      #11
                      Originally posted by flegg
                      I bet NO and they settled it as a loss. Pretty sure he did NOT get a double double unless I'm really missing something.

                      How long do they usually take to fix these things? I asked chat and they just said it's been escalated.


                      Bovada advise that they have regraded your bets to WIN now.
                      .
                      Comment
                      • flegg
                        SBR Rookie
                        • 12-28-19
                        • 20

                        #12
                        Yes it was fixed!

                        Thanks all.
                        Comment
                        • IBetYou
                          SBR Hall of Famer
                          • 07-03-15
                          • 8158

                          #13
                          Wow what a shoddy betting site. Took 5-6 weeks to resolve that?
                          Comment
                          • Optional
                            Administrator
                            • 06-10-10
                            • 61495

                            #14
                            Originally posted by IBetYou
                            Wow what a shoddy betting site. Took 5-6 weeks to resolve that?
                            I did not get the OPs complaint and actually ask them until less than a week ago.
                            .
                            Comment
                            • Optional
                              Administrator
                              • 06-10-10
                              • 61495

                              #15
                              Originally posted by flegg
                              Yes it was fixed!

                              Thanks all.
                              No problem
                              .
                              Comment
                              • IBetYou
                                SBR Hall of Famer
                                • 07-03-15
                                • 8158

                                #16
                                Originally posted by Optional
                                I did not get the OPs complaint and actually ask them until less than a week ago.
                                I mean they are a shoddy betting site not SBR lol

                                I've seen mistakes like this many times in my years of betting. Normally gets resolved within 10mins.
                                Comment
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