2 days ago I bet on a soccer friendly Paraguay U23 @3.6 odds. They won 3:1. I could cash out at any time during the game but not after the game or 10-30 hours later. The bet wasn't settled in 48 hours and today I can cash out again. Why? Because Paraguay U23 is playing again, this time at odds 2.5. I contacted support and the chain of teams and supervisors couldn't solve the simple issue in 30 minutes.
So basically:
1. My bet won 2 days ago
2. They pretend I bet on today's game instead
3. After 50 minutes they're still not sure on which game I bet even though I'm sure and the odds confirm it
4. The settlement team is supposed to email me after they're done solving this conundrum
5. There is no question that I should be paid.
There should be 2 games in their system
1. Paraguay U23 - Colombia U23 from 2 days ago - Settled 3:1 for ALL CUSTOMERS WHO BET ON THIS GAME
2. Paraguay U23 - Colombia U23 from today - Pending, starts in 4 hours.
My bet should be settled not pending.
So basically:
1. My bet won 2 days ago
2. They pretend I bet on today's game instead
3. After 50 minutes they're still not sure on which game I bet even though I'm sure and the odds confirm it
4. The settlement team is supposed to email me after they're done solving this conundrum
5. There is no question that I should be paid.
There should be 2 games in their system
1. Paraguay U23 - Colombia U23 from 2 days ago - Settled 3:1 for ALL CUSTOMERS WHO BET ON THIS GAME
2. Paraguay U23 - Colombia U23 from today - Pending, starts in 4 hours.
My bet should be settled not pending.