Slottica froze my account

[frostbitebio]

Hi, I created an account on slottica.com at the end of June. I deposited 300 euros, placed a few days, sent documents. They sent me information that my account was fully verified and I could make a withdrawal. In a few days, I won around 2,000 euros, withdrew 800 euros and the problem began. My account has been limited on 25/06/2019, I have a limit of 0e for each bet. I decided to withdraw the rest of the money. The next day they sent me this information:



I used the casino only once and lost money there. That was 90 days ago and I didn't receive any decision from them. I sent several emails (no response), tried to chat (still under investigation). This looks like a joke.
I definitely do not recommend this company.

Is there any possibility of help in this case or rather money lost?

[Optional]

We don't usually get involved in casino site issues but you are welcome to submit a sportsbook complaint and we can try asking them about the delay for you.

Have you contacted their license issuer at info@curacaolicensing.com ?

[lonnie55]

Rule of thumb: If you cannot click on the seal logo of the licensor (as it is the case here; it's just a picture, no hyperlink to the licensor) the book/casino probably has no license. Not saying a Curacao license does say anything about the reliability of a book but if it has no license at all you are probably betting on a 100% illegal site.

[frostbitebio]

We don't usually get involved in casino site issues but you are welcome to submit a sportsbook complaint and we can try asking them about the delay for you.

Have you contacted their license issuer at info@curacaolicensing.com ?

I won all the money at sports betting, not casino. I only used the casino once for fun and I lost money there.
I will write a complaint today. I will also try to contact their license issuer.

EDIT: I sent e-mail with complaint to mail@sportsbookreview.com.

[frostbitebio]

Hi again,

Do you have any information from them?