William Hill Big Problem, Shame Bookie

[straksi]

Sorry for my bad English, I do not know who to contact anymore.

1.I open William Hill account
3.I paid the deposit 277e
4.I place bet 50e (nba players) 1.85 odd, - bet win
5. William Hill blocked my account, looking for verifications
6.I sent all the documents they requested( I play in pinnacle, bet365, sbobet - completely verified accounts), they tell me wrong, although they are the same documents that I sent to the listed bookmakers.
7.After two months, I managed to verify the account,
But now they are looking for something they have not been looking for so far and my account is still blocked
8.They ask me for an extract from the bank from which the money was paid to Skrill, and deposit on William Hill,
I'm not a bank deposit on Skrill, I do not have this document.
9.My friend had surplus money on Skrill and sent me, and I gave him money cash.

William Hill sent messages :

We just need to complete some standard verification checks with you and would like to ask you a few documents to complete the verification process. Please provide us with a photo-holding copy of the following in a JPEG format:

• A bank or credit card statements showing deposit to your account in BET365 and Ragnarok.

Please attach the above documents in an email to documentsverification@willhill.com ensuring that we have full visibility of both the document and your face.

Your account currently has some restrictions placed on it which may limit the products or services available to you.

We are looking forward to your reply and resolving this matter for you as quickly as possible.

Apologies for any inconvenience this may cause.

Kind Regards,
Risk Management Team

[straksi]

I SEND:
-Selfie with ID, ID CARD: Issuing date 29.01.2019-Valid until 29.01.2029


-ID front,


-ID back,


-Passport, PASSPORT: Date of issue 20.03.2019-Date of expiry 20.03.2029(where my address is seen)


-Contract from the bank, where my address is seen(FRONT) - certified by the seal from the bank,


-Contract from the bank, where my address is seen (Back) - certified by the seal from the bank,


-Selfie with Contract from the bank, where my address is seen - certified by the seal from the bank,


-Selfie with username on papir,


-Bank statement May 2019 - certified by the seal from the bank


-Selfie with Bank statement May 2019 - certified by the seal from the bank,


-Screenshot online Bank Statement May 2019 (by the steps of opening 1 2 3)


-Skrill screenshot my account from whom the deposit is paid


-Skrill screenshot with my adress and my full name


-Skrill screenshot which shows that a deposit has been paid on William Hill


-Skrill screenshot transactions


I hope you can help me, thank you

[moojoo]

Go to bank take card,send some money to skrill and it will be ok.

[Optional]

That is a lot of items.

Did they request these all at once?

Or in multiple steps?


I have not heard of another book asking for source of funds for Pinny and Bet365 before.

[straksi]

I sent them all these documents because they did not want to verify my account
Afterwards, they searched for larger image resolutions,
Then they wrote to me that I missed one more step to verify:

William Hill: If you have deposited via an e-wallet we require the statement showing the deposit.

Me:Money was earned by betting. He was not deposit from the Bank.Bet365 won 350e, Payout 350e on Skrill, Deposit on WilliamHill 277e (pictures skrill, screenshots)
I send screenshots skrill
William Hill : • A bank or credit card statements showing deposit to your account in BET365 and Ragnarok.


This has never happened to me, great discomfort

[BigdaddyQH]

This entire story seems to be missing a few parts. That is a lot of information to be asking for. You send all of this information and the next thing you know, your accounts are ripped off. This is why I NEVER use off shore accounts. Now they have all the information they need to rip you off. GL.

[Optional]

This entire story seems to be missing a few parts. That is a lot of information to be asking for. You send all of this information and the next thing you know, your accounts are ripped off. This is why I NEVER use off shore accounts. Now they have all the information they need to rip you off. GL.

This is not offhsore.

This is UK, and what happens when regulation goes mad.

These same companies are trying to take control of US legal books.

[straksi]

I will not be poor for that money, but this is a big shame for William Hill
277e??? one bet win 50x1.85 ???? lol

[Guy n underwear]

Funny how they didn't ask for all of those documents when they took your money. I know money is money but I would just consider it a lost and move to another book and be sure to let others know. They scammed you out of your money and are trying to use legalize to justify it. They give you the runaround with paperwork for months hoping you will get tired and just say "forget it"..I never used William Hill, was thinking about it, but if they are going to scam you for 50 euros they will scam me too.

Remember information is money and you basically gave them your entire financial life and identity for $50. William Hill is not in America and giving a offshore company all of that information is so dangerous. Giving the basics is one thing, but all of what you gave, for $50, is to much. If it were 20 thousand, I would understand. I would be more worried about who has your information now and how secure it is then the $50 they scammed from you. Not saying they will sell your identity, but you made it very easy and I don't put anything pass any company, especially one that is willing to scam you for $50...smh

[LAbra2k]

Did William Hill ask also for a urine test?
After all this complaints in the last months, it is time to downgrade them here @SBR?

[BrickJames]

This is not offhsore.

This is UK, and what happens when regulation goes mad.

These same companies are trying to take control of US legal books.

What a nightmare. Legalization in the US may be the best thing that ever happened to Offshore.

[straksi]

whatever I ask, I always get the same answer, as I wrote in the first post, no answer or some discussion, only copied answers, always the same.

277e deposit, one bet win 50ex1.85 = 319.5e

I will not become poor for that money, but this is a shame, I have all saved e-mails, but I do not know to whom I can file an appeal?

[dealer wins]

They think you are a multi-accounter using other peoples IDs, hence the request for Skrill transactions. If the see another name on there that has a Hills account, you wont get paid.

[straksi]

I do not deal with it, and I can confirm them in any way, but they do not want to.

It is not possible to pay money from Serbia in the following way:

Bank to William Hill - it is not possible
Bank to Skrill to William Hill - it is not possible


My friend send me money Skrill to Skrill, and me deposit on Bet365 and Pinnacle, after me deposit to William Hill


William Hill approves play from Serbia. It is not possible to directly deposit money from a credit card to foreign bookmakers from our country.

Now they do not allow me to withdraw my money back, how do I send this document to me when I do not have it? but they do not want anything else....

Would you help me IBAS? hmm

[Optional]

Would you help me IBAS? hmm

I would suggest an SBR complaint form but I already know they will not discuss accounts going through KYC.

http://ibas-uk.com do deal with non UK based user complaints now.

That may be worth a try but honestly I suspect they will just tell you that WillHill are following the UKGC prescribed KYC guidelines.


I think your best option right now is to email second_opinion@willhill.com and just explain that it is impossible for you to comply with the information request because "Bank to William Hill - it is not possible and Bank to Skrill to William Hill - it is not possible".

I would stop saying a friend gave me money, as that is pretty much what the UKGC rules are trying to stop, undocumented cash funds being used in bookmakers.

I think you might need to offer a better explanation of why your friend would give you money, and/or offer evidence the money he gave to you came from a bank account and legal source of income.

If you sent him money from your own bank account to his to cover the Skrill money, evidence of that may suffice too.

I know that sounds intrusive and horrible and I am not saying this is a good system, but I think that might be your only way to get your money back now.

[moojoo]

Can you explain how it is not possible to deposit Bank>Skrill>WH?

[enzo]

why would someone from Serbia bet in those shit offshore bookies ,while you have so many local options?
but here is a solution that worked for me long time ago when i skrill blocked my account bcz I recieved money from too many other skrill user , all I did is calling them and had to explain to them that I live in a country that the max amount I can pay outside it is 1000us per year so I need to buy sold from other guys and I pay by local options and luckily one of those guys was a forex trader and I gave his name to them and all the money is legal after that they unblocked m account and now I is fine (same stituain happned to me with bet 365 solved also) .all you need to do is extplain to them that is restricted for you to send money abroad that is why you had by euro from a friend .bcz they are afriad from money that support terror
good luck

[semibluff]

William Hill is not some shit, fly-by-night, offshore scam book. None of the UK based books want to have the ridiculous restrictions that are now in place in the UK. WH is the most international of the UK books and whilst customers are likely having the same problems with other UK books there will inevitably be more problems with WH simply because they have more non-UK accounts. I doubt Ladbrokes or Coral are better but they're not as well known on SBR. WH clearly wants to be part of the legal gambling industry in the US and the best way for them to achieve that goal is to show they comply with whatever legislation the relevant government puts in place. Legislation in the US is unlikely to be anything like the legislation in the UK so inferring a UK book would be bad in the US market based on how it behaves in the UK would be unfair.

None of this helps the op who has a legitimate gripe. I suggest he takes @Optional's advice.

[xKMACKx]

William Hill is not some shit, fly-by-night, offshore scam book. None of the UK based books want to have the ridiculous restrictions that are now in place in the UK. WH is the most international of the UK books and whilst customers are likely having the same problems with other UK books there will inevitably be more problems with WH simply because they have more non-UK accounts. I doubt Ladbrokes or Coral are better but they're not as well known on SBR. WH clearly wants to be part of the legal gambling industry in the US and the best way for them to achieve that goal is to show they comply with whatever legislation the relevant government puts in place. Legislation in the US is unlikely to be anything like the legislation in the UK so inferring a UK book would be bad in the US market based on how it behaves in the UK would be unfair.

None of this helps the op who has a legitimate gripe. I suggest he takes @Optional's advice.

Correct. Eldorado, the company who just bought Caesars Entertainment, owns 20% of William Hill US now. All Caesars books in the US are all going to be William Hill within the next few years, I assume.

https://www.businesswire.com/news/home/20190129005677/en/Eldorado-Resorts-Completes-Transaction-William-Hill-Bring

https://www.cbc.ca/news/business/caesars-eldorado-vegas-1.5187307