I made this bet and won the bet.
Pierre Faivre - Matteo Martineau (2 Set)
Point (6) In Tie-Break - W2
This bet has been wrongly settled.
http://live.itftennis.com/en/live-scores/?tourkey=M-ITF-FRA-11A-2019
However 1xbet has settled it as a loss. The itf website also clearly shows point by point description and I have won the bet. 1xbet customer service has replied to me saying "Dear user your betting conditions are not matching with the Official results, that is why you have lost this bet slip."
They keep on giving this copy paste scripted reply. What to do now
Pierre Faivre - Matteo Martineau (2 Set)
Point (6) In Tie-Break - W2
This bet has been wrongly settled.
http://live.itftennis.com/en/live-scores/?tourkey=M-ITF-FRA-11A-2019
However 1xbet has settled it as a loss. The itf website also clearly shows point by point description and I have won the bet. 1xbet customer service has replied to me saying "Dear user your betting conditions are not matching with the Official results, that is why you have lost this bet slip."
They keep on giving this copy paste scripted reply. What to do now