Matchbook exchange lie

**kirakyro** · 05-24-19, 07:01 AM

Matchbook exchange lie

Hello

05/22, I placed the bet on the tennis match Svetlana Kouznetsova - Johanna Larsson on Matchbook exchange. My bet was 5000 EUR on Johanna Larsson with odds 4 at that moment. It was 1st set, no serves were broken at the time, and the prematch odds were 1.2 against 4.5 in favour of Kouznetsova as a big favourite of the match. Matchbook had live feed, match was finished, Larsson won, my bet was settled correctly. And after that I tried to withdraw my funds from account and got locked right 30 minutes after my withdrawal request. later in the evening they voided my bet by the request of other client!! On exchange!!! At the same time, they come up with a fake reason that the coefficient was not correct! As I wrote Kouznetsova was big favourite, you can check it everywhere like oddschecker sites. They've just stolen my money! What should I do in this case? Can somebody advise me? Thanks!

**dealer wins** · 05-24-19, 07:42 AM

Looks like one of their market makers or bots ****** up leaving a big chunk which was arbable with Betfair, and rather than take their error they are getting Matchbook to void. Which is bullshit from Matchbook!!

**dealer wins** · 05-24-19, 07:46 AM

Did you arb it with Betfair, and what odds did you lay it at. If it was laying at under 3.5 then it would have been out of line, still shouldnt have been voided though.

**otsecsyna** · 05-24-19, 07:51 AM

What shoul I do with it?
How I can back my money?
I saw in other bookies and the odds on larson at that moment was 3 - 3.5!!!
And the line was a long time on matchbook!
They said that odds was close to 2!!!!
Howe its can be possible if another lines was 3, 3.5 on matchbook!

**dealer wins** · 05-24-19, 07:56 AM

I would submit a case with SBR, and I really hope they pay you out if SBR can help. I hate reading things like this, I like Matchbook, but ive seen them pull this shit a few times now!!

**piterp** · 05-24-19, 04:18 PM

I use them as main exchange and never had problems but it is very alarming if I find more dodgy thinks like this one I will take money out of them

**dealer wins** · 05-24-19, 06:57 PM

After pondering on this. I think MB are rogue. The odds of 4.0 although probably higher than the (wildly fluctuating) true odds probably nearer to 3.0 are not a "gross error", and anyway its a bloody EXCHANGE, where someone OFFERED those odds, and another person accepted them.

Sorry but I now think MB deserve to be labelled as a scam if they do things like this.

Even if someone offered odds of 100, it should still stand because you can be certain if the OPs bet had lost there is ZERO chance that it would be voided.

**piterp** · 05-24-19, 07:45 PM

Could be this rule

For consistency, Matchbook, using all available resources, will determine the fair market value (probability) at the time the bet was matched. Comparing against this value, if the probability of the incorrect offer, is 10% less than, or 10% greater than, the fair market probability, then Matchbook reserves the right to void the trade in question.

Average odds on Larsson 4.2 -4.8 before match so results 3:3 without service breaks or medical time probably give odds about 3.6-4.2 for Larsson so his bet was not out of line

**Optional** · 05-24-19, 08:04 PM

Originally posted by otsecsyna

Hello!
Sory for my english! I put the bets on Matchbook exchange (username: otsecsyna)
Svetlana Kuznetsova - Johanna Larsson
Bet Selection Moneyline / Johanna Larsson 2300 euro on odds 4!
Odds was corect!
Before the match the odds the odds was 4.8
after score in line when the score was 3-3 in first set the score was 3.8-4.2
I put the line 4 and win, they calculated me
then after few hours they return back my bets and say that line was wrong but the odds was correct!
They say that ,,A claim was received from another client this morning, and after an extensive review we have found that the bets to be outside of fair market value and have been cancelled''
Its not bad trade!!!
Please check, before the match the odd was 4.2-4.8!
When I put bets the score was 3-3 in first set!
And odds was 3.8-4.2! I put 4! Its normal and real odds!!
Its was a first set and they just played 6 games (the odds was normal)
PLEASE HELP ME!
Matchbook is not responsible for any errors made by Customers when posting offers. Each Customer is responsible for their own awareness of the Matchbook terms, conditions and rules that apply to the markets they trade upon.Its your rule!
This line is corect and line wast long time!!!!
Before match the odds was 1.16 to 4.8. I check all site and they give the odds 3.85-4.1/ They stole my money!!! about 6500 euro!!!
The line in matchbook was a big, and stay long time!
The another client sent e letter to matchbook and my bets was voided!
I REPEAD there was no reason to cancell this bets!!!!

Originally posted by kirakyro

Hello

05/22, I placed the bet on the tennis match Svetlana Kouznetsova - Johanna Larsson on Matchbook exchange. My bet was 5000 EUR on Johanna Larsson with odds 4 at that moment. It was 1st set, no serves were broken at the time, and the prematch odds were 1.2 against 4.5 in favour of Kouznetsova as a big favourite of the match. Matchbook had live feed, match was finished, Larsson won, my bet was settled correctly. And after that I tried to withdraw my funds from account and got locked right 30 minutes after my withdrawal request. later in the evening they voided my bet by the request of other client!! On exchange!!! At the same time, they come up with a fake reason that the coefficient was not correct! As I wrote Kouznetsova was big favourite, you can check it everywhere like oddschecker sites. They've just stolen my money! What should I do in this case? Can somebody advise me? Thanks!

Hello,

Do you two know each other?

Please send in complaint forms and we can try to help https://www.sportsbookreview.com/sportsbook-complaint/

**otsecsyna** · 05-25-19, 03:55 AM

No, I don't know this guy. It was a big line and somebody else could suffer from this situation. I've already filled the complaint form and waiting how it goes, thanks.

**otsecsyna** · 05-25-19, 03:55 AM

Originally posted by Optional

Hello,

Do you two know each other?

Please send in complaint forms and we can try to help https://www.sportsbookreview.com/sportsbook-complaint/

No, I don't know this guy. It was a big line and somebody else could suffer from this situation. I've already filled the complaint form and waiting how it goes, thanks.

**dealer wins** · 05-25-19, 06:02 AM

Yeah, it would have been their liquidity provider suffering a computer error that left thousands up which became a big arb with Betfair. Still shouldnt be voided, and its rogue behaviour of the highest order by Matchbook.

**Grivas_Digeni** · 05-25-19, 08:45 AM

Frequent Betfair users, please speak up!

Since Betfair opened a decade ago, has anything like this happened or are all bets there actually honored... because i was on the receiving end of things like this and odds was off by way, way more than 10%

**dealer wins** · 05-25-19, 08:56 AM

Betfair do not void, evn the most extreme errors and fat fingers. Ive messed up more than once laying something at 20 instead of 2 etc, bets all stand I was advised.

**Alfie White** · 05-25-19, 09:57 AM

They do not void, but bots can take advantage of your unmatched orders and Betfair couldn't care less if you lose because of that (matching bets after the match has been finished, VAR manipulations, etc); so no - Betfair are not "good guys".

**otsecsyna** · 05-25-19, 10:18 AM

I am talking about Matchbook, not Betfair guys.

**VladimirDM** · 05-25-19, 11:19 AM

Hello. I also bet on this match and also after the request for payment the matchbook canceled the bets. Already filled in the complaint form, waiting for the result.

**Poisec** · 05-25-19, 11:54 AM

Originally posted by dealer wins

After pondering on this. I think MB are rogue. The odds of 4.0 although probably higher than the (wildly fluctuating) true odds probably nearer to 3.0 are not a "gross error", and anyway its a bloody EXCHANGE, where someone OFFERED those odds, and another person accepted them.

The "someone" is probably Matchbook themselves in this case.

**Poisec** · 05-25-19, 12:00 PM

First user in this thread bet 2300 euros at odds of 4.0, and second user replies saying he himself also bet for 5000 euros at odds of 4.0.

**dealer wins** · 05-25-19, 12:03 PM

So depressing how Matchbook can behave like this, I have decided I am not going to use them anymore, I place big inplay arb bets with them and I just cant risk a high 4 figure winning bet cancelled.

**dealer wins** · 05-25-19, 12:06 PM

Originally posted by Poisec

First user in this thread bet 2300 euros at odds of 4.0, and second user replies saying he himself also bet for 5000 euros at odds of 4.0.

It would be a market maker leaving a huge (£20000 or higher) amount offered at 4.0, and as Betfair went to 3.75 or below everyone and the bot would have hammered it until it ran out. Happens often in tennis but rarely at this level, hence why the MM wants a void. Totally rogue by Matchbook.

**Poisec** · 05-25-19, 01:01 PM

Originally posted by dealer wins

It would be a market maker leaving a huge (£20000 or higher) amount offered at 4.0, and as Betfair went to 3.75 or below everyone and the bot would have hammered it until it ran out. Happens often in tennis but rarely at this level, hence why the MM wants a void. Totally rogue by Matchbook.

I understand what you are saying. It's probably Matchbook themselves who were the "market maker" here, their trader messed up.
You guys do arbing like this? That's incredibly risky when one side voids the bet.
You are right, don't take this risk, at least not with 4 figures.

**Optional** · 05-26-19, 03:35 AM

Originally posted by Poisec

First user in this thread bet 2300 euros at odds of 4.0, and second user replies saying he himself also bet for 5000 euros at odds of 4.0.

It wasn't a reply. They were separate threads that were merged.

**dealer wins** · 05-26-19, 06:49 AM

Originally posted by Poisec

I understand what you are saying. It's probably Matchbook themselves who were the "market maker" here, their trader messed up.
You guys do arbing like this? That's incredibly risky when one side voids the bet.
You are right, don't take this risk, at least not with 4 figures.

Normally I would, as no bet on an exchange should ever be voided. Its extremely rare to find a big arb and its nearly always when someone (or Matchbook's) bot goes wrong. But I am now stopping my use of Matchbook because I dont trust them not to void a big winning bet costing my a lot of money.

**piterp** · 05-26-19, 06:57 PM

99% of their tenis live odds are few points lower than betfair and they dont care they about market price

**otsecsyna** · 05-30-19, 09:02 AM

According to official sources, based on the times provided by the umpires of the match, the break point of the match happened at 10:01:03. As you may know customers should be aware that sporting event broadcasts advertised as “live” may be subject to a time delay. Time delays on sporting event broadcasts differ between individual broadcasters.
According to the previously quoted Terms and Conditions, to provide a fair and level playing field for all users of Matchbook, action could be taken if bets placed outside of the fair market value.
Thats matchbook answer me!
Thay say nothing!
The odds after game was 3!
Its e normal odds!
That was a exchange!
happened at 10:01:03 and I put 10:01:00 its its a live and its exchange!!!! and odds was normal after game!
This is all nonsense that they wrote and no reason to return bets!

**otsecsyna** · 05-30-19, 09:03 AM

I have wrote a complaints and stay waiting for answer

**VladimirDM2** · 06-01-19, 06:00 AM

I received the same answer. Immediately after the bet in the matchbook, I set the opposite bet in a pinnacle with a coefficient of 1,434.

http://prntscr.com/nw93pe

Which confirms that the ratio was adequate and the difference was less than 6 percent.

**VladimirDM** · 06-08-19, 09:04 AM

Originally posted by Optional

Hello,

Do you two know each other?

Please send in complaint forms and we can try to help https://www.sportsbookreview.com/sportsbook-complaint/

I filled out a claim, tell me, it was taken into consideration?

**Optional** · 06-08-19, 10:16 AM

Originally posted by otsecsyna

I have wrote a complaints and stay waiting for answer

Originally posted by VladimirDM

I filled out a claim, tell me, it was taken into consideration?

Sorry for the delay. I'll chase it up for you. Please check your private message inbox.

**SBE** · 06-08-19, 10:42 AM

Yes, their rules are very unfair. It is not protecting customers, but Matchbook themselves.

It is everything based on the fact, that most of odds offered are seeded by Matchbook (their people, sitting at a

Matchbook office) traders.

They robbed me for some 27 000 EUR about 2 (or 3 ?) years ago. Offering " a trap" odds on the tennis match Djokovic

vs Cilic. Djokovic was a strong favorite, they offered some 1.1 odds (or so) on Cilic (while there was a fair odds on

Djokovic some 1.08), I did not notice that (they have interchanged the odds) and placed a bet on the favourite

(unfortunately they have it for Cilic) adn I lost 27 k EUR.

No complaints accepted...they said something like I must be carefull when placing my bets, etc.

Their rules aree not fair. When they (Matchbook employees-their traders) make a mistake and offer odds higher than

10 % as are available anywhere else - they cancel it completely, not lowering to a lower odds (like, for example, Bet365 is doing, when they make a mistake).

If you (a customer) make a mistake (placing bet on a trap) - it is OK, you must check it twice, your responsibility...

I do not like Matchbook since that time...

Some officials should have a look at their license, as they are acting as a bookmaker combined with an exchange.

And sorry for my English...

**dealer wins** · 06-08-19, 12:12 PM

I will be interested to see where this ends up. But I fear MB wont budge on this bar taking them to court, even though they are absolutely in the wrong verging on outright theft!

**vampire assassin** · 06-08-19, 01:01 PM

I was once past-posted on a penalty shoot-out, where the odds moved 50% (I couldn't void my bet for 20 seconds, and it was accepted after a penalty was missed). Their response? penetrate off, they don't fix things like that.

**dealer wins** · 06-08-19, 01:29 PM

Originally posted by vampire assassin

I was once past-posted on a penalty shoot-out, where the odds moved 50% (I couldn't void my bet for 20 seconds, and it was accepted after a penalty was missed). Their response? penetrate off, they don't fix things like that.

Yep, same here. I once backed at odds 1.12 on the wrong side of a pre-match rugby game where there was no offers at all. It immediately got snapped up by the bot and their response was, all bets placed at your own risk, we cannot break trades.