Betdsi discrepancy!

[RMoney22]

Hey Guys,

I am having a tiff with Betdsi at the moment. Please spare the name calling for depositing at Betdsi! Up to this point, they have always paid out in a timely fashion and have treated me well. Here's my situation. I received a $25 no deposit bonus for Thanksgiving. During that time, I made a deposit with them as well. When I made my deposit, I converted the freeplay into cash. I was going to withdrawal the cash, but when I went to do so, I couldn't because I had bonuses tied to my account. I contacted betdsi and they told me I didn't have to cash it out, but if I ran my account to $250, I would have to cash it out. Furthermore, I was told via live chat that I couldn't cash it out anyways because it was a minimum $125 cash out, which I can't find that in their rules anywhere. Last night, I was messing around in the casino, and of course, I hit a $1,600 royal flush. I contacted them this morning to see if I needed to withdraw the $250 since my account was "over the $250 mark." They told me that I could only cash out $250, the max for the freeplay. They told me that I lost all of the money from my deposit on 3/1. when I go through my history, my balance was NEVER zero on 3/1. Finally, on their website, I found this rule.

"BETDSI reserves the right to take away any bonus such as a free plays any time, without explanation. Cash Bonus funds can only be used in the SportsBook section. ... Any bonus money that has been converted from the bonus balance or from the BetPoints balance into the cash balance will not receive any BetPoints Rewards."

All of my bets have been receiving bet points, which led me to believe that this wasn't ALL money converted from a bonus balance. Some of my wager would receive bet points, others wouldn't. wouldn't that make sense since some of my wagers were from bonus money and others from my deposit money?

Had I been able to w/d the bonus money when I converted it into cash, I wouldn't be in this predicament. but like I said, I couldn't because I had to complete rollovers on my deposit. I would've also cashed it out had it not have been a "$125 minimum cashout." Which I only achieved this past week.

Has anyone else been in this situation before??? Thoughts? Advice?

[Optional]

Has anyone else been in this situation before??? Thoughts? Advice?

Yes. I hate to give you bad news but someone posts on here with a similar predicament several times every year.

This is how no-deposit bonus offers work.

[RMoney22]

Optional,

Even with making a deposit? Isn't that basically stating that my max cashout for a deposit is $250? Like I said, I couldn't withdrawal the bonus because there were rollover requirements tied to my deposit. Doesn't really make sense to me

[Optional]

Optional,

Even with making a deposit? Isn't that basically stating that my max cashout for a deposit is $250? Like I said, I couldn't withdrawal the bonus because there were rollover requirements tied to my deposit. Doesn't really make sense to me

I agree it's a trap. But that is how DSI intend it to work. :\

[HedgeHog]

DSI has really become a crap book since leaving the Bookmaker family. Their bonus system is confusing as hell, plus they often limit severely after depositing to trap your money. All kinds of red flags here IMO.

[RMoney22]

So, I must say, I had faith in betdsi, but they are a joke. After speaking to them via live chat, they were going to pay out the entire balance. Then they said they won't pay the entire balance, NOT because of the $250 max cashout on the FP bonus, BUT they are saying that I lost my entire deposit. However, I didn't lose my entire balance. I had money in my account when I converted the FP bonus into cash. I asked for a printout showing when balance was zero. What she sent me was a screenshot that shows my balance went from $0, + a free play conversion of $72.64, that brought my balance to $73.64. Hmmmm, last time I checked, 0+72.64 equaled $72.64, NOT $73.64. From this point, I am starting to agree with people that DSI uses these bonuses to screw people out of having to pay. I requested a bitcoin payout, which led to them post this to my account
Wager Loss Adjustment

CASH

- USD 1,446.23




Then, my withdrawal request isn't pending anymore. Now, when I go to request the payout, I don't have ANY methods available to make a withdrawal. Sweet!

[FrankJames]

Horrible book.

[captrobey]

I have really stopped playing there after they tried screwing me out of money because of a deposit. I ended up losing money out of my normal account because the jackass gave me bad info that was wrong. Then i worked the bonus amount up and put that into the regular amount. They said i had an insane rollover so i ended up losing that. They used to be a good book and i played there a lot. After that incident i think i deposited maybe twice low amounts since and i will never take a bonus again because i do not trust them.