I apologize in advance for my English.
Parimatch.com confiscated $ 2400! I registered there for a long time, made a deposit of $ 500 and bet on sports. I managed to multiply my deposit several times with winning rates. When I wanted to withdraw money, the bookmaker demanded to be verified. I successfully passed the verification procedure, and taking $ 100 a day (this was the maximum allowed by me), I continued to bet. At some point, the parimatch asked to verify the account again. I sent them new ones: a passport photo, a selfie with a passport, a selfie with a passport against the background of open correspondence with customer support. After this, a long verification began, the verdict of which was the letter "Yury, in accordance with article 88:" In case of refusal (evasion) of the Client from undergoing the verification procedure, providing alien, fake (edited using various programs and graphic editors) documents, the Network of bets has the right to decide on the cancellation of all bets made by the Client and the return to the Client of all funds transferred by him to the gaming account. "The funds have been withdrawn from the balance of the gaming account". " and confiscation of balance. With the conclusions, before re-verification, at $ 100 per day I managed to withdraw only my $ 500 deposit, and the entire balance of $ 2400 was withdrawn from the account.
I told them that the photos weighed 4-5 megabytes each and I really reduced the size of the files in the graphic editor ACDSee and that I did not make any changes to the images themselves. In many other BCs it is indicated that documents weighing more than 2-3 mb, for example, are not accepted and there I just reduced the size and never had any problems. In the reply letter to the support service, I offered to send any other documents and photos photographed on a professional camera with a single photo weight of 40-50 mb. To which I was answered that the decision to confiscate the balance is final.
I filled out the complaint against the SBR twice and sent a letter with the complaint twice, but nobody answered me.
Tell me, please, what can I do to get my money back? I will be very grateful for any advice.
Parimatch.com confiscated $ 2400! I registered there for a long time, made a deposit of $ 500 and bet on sports. I managed to multiply my deposit several times with winning rates. When I wanted to withdraw money, the bookmaker demanded to be verified. I successfully passed the verification procedure, and taking $ 100 a day (this was the maximum allowed by me), I continued to bet. At some point, the parimatch asked to verify the account again. I sent them new ones: a passport photo, a selfie with a passport, a selfie with a passport against the background of open correspondence with customer support. After this, a long verification began, the verdict of which was the letter "Yury, in accordance with article 88:" In case of refusal (evasion) of the Client from undergoing the verification procedure, providing alien, fake (edited using various programs and graphic editors) documents, the Network of bets has the right to decide on the cancellation of all bets made by the Client and the return to the Client of all funds transferred by him to the gaming account. "The funds have been withdrawn from the balance of the gaming account". " and confiscation of balance. With the conclusions, before re-verification, at $ 100 per day I managed to withdraw only my $ 500 deposit, and the entire balance of $ 2400 was withdrawn from the account.
I told them that the photos weighed 4-5 megabytes each and I really reduced the size of the files in the graphic editor ACDSee and that I did not make any changes to the images themselves. In many other BCs it is indicated that documents weighing more than 2-3 mb, for example, are not accepted and there I just reduced the size and never had any problems. In the reply letter to the support service, I offered to send any other documents and photos photographed on a professional camera with a single photo weight of 40-50 mb. To which I was answered that the decision to confiscate the balance is final.
I filled out the complaint against the SBR twice and sent a letter with the complaint twice, but nobody answered me.
Tell me, please, what can I do to get my money back? I will be very grateful for any advice.
