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Not a good sign obviously. Regarding my case, they said they processed withdrawal via bank yesterday and that it needs 3-5 days to be executed. Let's see but i doubt tbh -
Dobrobet claims they had one PSP (Payment Service Provider) that served as an all-in-one provider for all the other payment methods. This PSP is allegedly blocking all transfers from Curacaon companies for weeks, some other PSP's like Trustly even for months. Especially the German market would be affected right now which is hard to verify. I permanently receive bank transfers from other books with Curacao license. However the difference is these books use a German bank to arrange bank transfers to other German bank accounts with no PSP in between. There are many German banks that do not care about the background of a company and which even have been convicted to work together with the illegal gambling industry in the past, like the Wirecard AG.
So it's hard to verify Dobrobet's statement on the current situation.
The only thing I can prove though is that the PSP Stichting Icepay handled bank transfers for Curacao licensees back in August. Maybe that has changed in the meantime, I cannot tell. Dobrobet is not willing to tell me which PSP they tried to work together with and which not. To be honest, it's not my business anyway so it's okay when they don't tell me. But my impression is they don't really try hard to pay me and that is what bothers me. As I mentioned in one of the posts above, they are offering Bitcoin as a payment method on their mobile page. I sent them a Bitcoin address a few weeks ago but they rejected a transfer saying "it's not as easy as you think" and "we are a company, not a private person and we have to process withdrawals through a PSP". On the other hand they whine about the negative reports and that they suffer most from the situation. Well, Dobrobet, you could easily avoid this by showing some flexibility in finding workarounds like a Bitcoin transfer which I suggested you several times before. You cannot reject plausible and well-meant suggestions on the one hand and whine about negative reviews and loss of turnover on the other hand.
BTW: I have another pending withdrawal for 3 weeks at b-bets, bank transfer as well. I had a conversation with a chat agent yesterday and he told me that there are more and more PSP's like Entercash and Trustly that started to cut the ties to Curacaon companies. So maybe the whole story about blocking PSP's is true. I hope this is just a snapshot of time and not another negative trend though.Leave a comment:
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Lonnie, aren't you proposed to withdraw via bank? I am asking cause i was proposed to withdraw via bank. Still waiting though. Will update as well. Will give them some more days to fix it before submit official complaint.Leave a comment:
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It's really hard to figure out if they mean it or if it's just blah blah with no intention to pay out at all.Leave a comment:
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Some of their last replies on my requests for updates:
Gesendet: Dienstag, 30. Oktober 2018 um 13:46 Uhr
Von: "Finance Department" <finance@dobrobet.com>
Betreff: Re: RE: RE: Re: RE: Withdrawal request
Dear Mr. Sxxxxxx,
When we have a new information we will inform you. Please be patient, you can rest assured that your funds will be transferred to you.
Kind regards,
Maya
Dobrobet Finance Department
Gesendet: Freitag, 02. November 2018 um 13:13 Uhr
Von: "Finance Department" <finance@dobrobet.com>
Betreff: RE: Aw: Re: RE: RE: Re: RE: Withdrawal request
Dear Mr. Sxxxxxx,
All our payment methods goes through one PSP, we will have active Credit card, Sofort and Paysafecard as soon as possible.
We give our best that all payment methods become active quickly, because we lose every day.
We are in procedure for MGA license and we hope that more payment methods will be implemented in this case.
Kind regards,
Anita
Dobrobet Finance department
Last chat conversation:Gesendet: Freitag, 02. November 2018 um 14:04 Uhr
Von: "Finance Department" <finance@dobrobet.com>
Betreff: RE: RE: Re: RE: RE: Re: RE: Withdrawal request
(...)
In this whole situation, we suffered the most damage as a company and nobody wants more than us to overcome the situation as soon as possible.
Kind regards,
Anita
Dobrobet Finance department
Start Time: 11/02/2018 11:45:54 End Time: 11/02/2018 12:02:27 Transcripts: If you do not want to wait, please click here to leave us a message. Agent Anna has joined the chat. [12:48:43] Anna: : Yesterday was a holiday in Germany, so the Finance Department was not working. Also, if you have read so then you can see that information we gave you is truth. ... [12:52:14] Anna: : You have been told several times that you will be payed when we resolve the issues with payment provider. We were expecting it to be sooner, but unexpected issues arouse. Because you are a pro better, you are also aware that other sportbook operators have problems with payment providers refusing to process transfers for Germany. ... [12:53:47] Anna: : It is as we told you, payment providers are blocking transfers for Germany to all operators with Curacao license. ... [12:54:58] Anna: : I would love to know which payment provider they (other books, editor's note) are using. ... [12:57:13] Anna: : Please contact the SafeCharge with question whether they are allowing transfer from Germany to Curacao license holders if you do not believe me. ... [13:00:08] Anna: : We have given you all relevant information. [13:00:17] 91.xx.xx.x8: : Trustly [13:00:51] 91.xx.xx.x8: : Stichting Escrow Icepay [13:01:11] Anna: : Trustly is blocking transfers to all Curacao license holders since 1st July. [13:01:47] 91.xx.xx.x8: : Entercash, Apcopay and Stichting Escrow Icepay should work ... [13:02:04] 91.xx.xx.x8: : Did you try them all? [13:02:10] 91.xx.xx.x8: : and none of these work? [13:02:21] Anna: : You were given all information I have. We hope that all payment methods for all our markets will be available soon. Have a nice day. Agent Anna has left the chat. The chat is ended. (13:02:27) Leave a comment:
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Hello
I started dobrobet about 2 weeks ago
ı witdraw with ecopayz 2 times (100-100euro) total 200
last sunday ı give witdraw request again 400 euro,, but they dont approved my request
beacuse they say they dont have ecopayz . they say ''we wait fund ecopayz . we will approve your request tomorrow''
but they dont give my money since last sunday (for 4 days)Last edited by Emre Aydin; 11-01-18, 08:38 PM.Leave a comment:
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for anyone interested here is the original english version : https://lcb.org/news/dobrobet-casino...d-marvel-slots
They have admitted and then removed the fake games after LCB had published their findings. If u ask me i still wouldnt touch them with a ten foot barge poleLeave a comment:
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I don't think we need to know much more than this. If that is their attitude toward players then They are the ones that can't be trusted.
Imagine a bookmaker who thinks almost all players are able to, and do, cheat them somehow?
Has to be either running totally broken software that can be exploited, has no clue how to identify bad players so suspects them all, or is such a cheat themselves they imagine everyone else is too.
I don't think there is any positive spin that could be put on it.Leave a comment:
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@lonnie55. As I said before, my story with them finished. I had active account, but when I provided them link to this thread, they deleted my account. I think they read it, and after you published your report here they deactivated your account too. I don't know is it good for you public everything here. I found information (private forum) that they don't pay to their own employees. One person worked for them 2 month and he was not paid any cent by them. I don't think that they have money to pay you. They just wants not to scare new clients and deposits. Sorry if my posts damaged your situation with them.Leave a comment:
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Of course they didn't manage "to implement their new PSP for the German market" until now, hence they won't pay this week.
After I asked them for an update this morning they kicked me out of the chat session once again and since then they are blocking me from accessing the chat. I don't get these guys. It was okay for them when I asked them for updates on Tuesday and Wednesday and they even re-activated the chat cookie in my main browser but today they booted me once again.
I mean, the other day the chat agent said "To be honest you have no reason to worry, your winnings are not questioned in any way, as you are one of the few honest player for which we had no indication of unregular betting." Screenshot: https://i.imgur.com/ovEaJuZ.png
If this is their way to deal with "honest customers" I don't want to know how they deal with "dishonest" players.
Next week will be week 3 after withdrawal request. I'm curious what their new excuses will be then.
What I don't understand is why they have to keep my account closed for the time they are looking for a new PSP. Are they technically not able to set my balance to nil and keep my account open? Or is this even all BS coming out of their mouths and they are fooling me never intended to pay out?
Anyway, this should be a big big warning. Stay away from this site under all circumstances. Even if they pay in the end their behaviour and the reports about faked casino games, all this together smells like a scam.
@2cool4: Why don't you share what you found out?Leave a comment:
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lonnie, can you log in to your account, or still invalid username or password?Leave a comment:
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Same issue here with Dobrobet. Asked for a withdrawal, amount deducted fine but i have no pending withdrawals under relevant section. Asked live chat what is going on, they reply that they are changing platform. The good thing is that they claim they can see my pending withdrawal but they will need 3-5 working days to execute it, hope they are true. Will update.Leave a comment:
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@2cool4
Update:
Start Time: 10/23/2018 14:26:20 End Time: 10/23/2018 14:29:29 Transcripts: If you do not want to wait, please click here to leave us a message. Agent Martina has joined the chat. [16:26:35] Martina: : Hello, how may I help you? [16:26:35] Visitor: : Hi, I have a pending withdrawal for two weeks [16:26:51] Visitor: : Did you already implement your new PSP for German market? [16:27:05] Martina: : Unfortunately we didnt [16:27:09] Martina: : We expect all will be finished [16:27:13] Martina: : During the week [16:28:34] Visitor: : so it could happen I will receive my money until Friday? [16:28:52] Martina: : Yes [16:29:09] Visitor: : Thanks for the update [16:29:15] Visitor: : Have a nice day [16:29:15] Visitor: : Bye [16:29:16] Martina: : You're welcome [16:29:21] Martina: : Have a nice day, too! Leave a comment:
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that was yesterday:
[13:08:49] Martina: : Hello [13:08:53] Martina: : How may I help you? [13:09:13] Visitor: : Hi, I would like to ask for an update about the pending withdrawal [13:09:16] Visitor: : username is ****** [13:09:25] Martina: : Sec please [13:09:29] Visitor: : Thanks [13:14:00] Martina: : I can see in our system that you have given all available information. We will inform you when all payment methods are again in function and we are able to complete the transfer toward you. All our personnel is hard at work rectifying this situation, as the Germany is our main market. [13:14:18] Visitor: : okay [13:14:36] Visitor: : Can you estimate how long this process will take approximately? [13:18:11] Martina: : We are hopping it will be as soon as possible. Once the payment methods are implemented there has to be test of all them. We are hopping it will take few more days. In the meantime you do not have to worry about your withdrawal, it will be completed. To be honest you have no reason to worry, your winnings are not questioned in any way, as you are one of the few honest player for which we had no indication of unregular betting. The transcript will be sent to "l**********@gmx-topmail.de" after the chat ends. [13:18:28] Visitor: : Thanks [13:18:37] Visitor: : Have a nice day [13:19:10] Martina: : Have a nice day you too. Again I sincerely apologize for this situation. [13:20:15] Visitor: : I just hope you tell the truth [13:20:17] Visitor: : Bye Leave a comment:
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Sure. I have chat transcript with them im my e-mail. Here is quote from 18.06.2018:
17:16:42] Nina Huber: Our programers are working on this, please be patient. [17:17:33] Nina Huber: Our first day and normal that we have little problems, but we will solve this. Thanks for your patient. [17:19:01] ***: I understand. Will be this bonus available for single bets? [17:20:50] Nina Huber: Not for now, because system is set up this way. But because you are our first player you will be able in the future. [17:23:13] ***: Ok, please send me e-mail, when you'll fix it and I can use this bonus in single bets [17:23:35] Nina Huber: No problem, we will update you asap. [17:23:41] Nina Huber: Thanks once again Leave a comment:
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I think that they just want to find reason don't pay big amounts. In my situation I have 1900 eur balance and 1200 rollover left (500 eur deposit). If I know that it will be expired next day I could finish rollover in one day. And if all bets lost I got 700 eur guaranteed. But they didn't offered it or just deposit refund. For them better to pay 10 players by 50 eur instead 500 to one. I think they'll continue take deposits, but pay only small amounts. For big amounts they have "tech problems and their T&C"
Now when I try to log in appear "INVALID USERNAME OR PASSWORD". I think we can say good bye to our money...Leave a comment:
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On their mobile site Bitcoin is displayed as a payment method but they are saying Bitcoin is not available for Germans. So they are basically saying Bitcoin does not work in every country
How are the chances that all available payment methods have been shut down at the same time? I suggested them to send me the money through Neteller, Skrill, Ecopayz, Payeer, Advcash, Paypal, bank transfer or Bitcoin but the financial department replied they cannot send any money through any channel to German customers right now.
Two weeks ago they sent me 1k via manual Ecopayz transfer. AFAIK manual transfers do work with any eWallet unless all your wallets have been disabled for whatever reason. But then you still have Bitcoin left. Not even Bitcoin or any other cryptocurrency is an option for them.
Also the phone number displayed at the bottom does not work and in WhatsApp nobody's replying.
I'm so close to call this site a fraud and I think I already have good reasons but I'm willing to give them some time to sort things out and solve their so-called technical problems
Leave a comment:
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I seriously doubt that. In the meantime they blocked me from accessing the live chat. Seems like they confiscated my money and tell me some BS about "technical problems".
Just found an article on a German casino review site that says Dobrobet has offered fake casino games and pretend to have a license in Serbia which is unproven: https://de.lcb.org/news/dobrobet-war...e-marvel-slotsLeave a comment:
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Thanks. Did it yesterday. I've transfered all my chat transcripts and e-mails with them to help@sportsbookreview.com too.Leave a comment:
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I am going to merge this thread with the original thread 2cool4.
It all belongs together and will be more useful that way.
If you would like SBR to try to help with this problem please fill in a sportsbook complaint form https://www.sportsbookreview.com/sportsbook-complaint/Leave a comment:
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Now that I know your story is connected to a bonus I'm a bit less worried: https://www.sportsbookreview.com/for...l#post28116586Leave a comment:
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DOBROBET, are you serious?
Here is my story with dobrobet.com. I'm their first customer. I have all confirmation about it (chat transcripts and e-mails). My account verified, and I have already recieving payouts from them. Than I've recieved promo e-mail from them. I came to their live chat and asked, what offer available for me. They offered me 100% reload up to 500 eur. Terms were not publiced anywhere and I asked what are terms of my offer. I've recieved answer: "The terms are the same like for Sports Welcome Bonus". I accepted it, deposited 500 eur and started to play. Yesterday I log in my account and saw, that all money dissapeared (about 1900 eur). I've asked them in live chat. They told that it is expired because this bonus only for 14 days.But in terms for Welcome Bonus told about 30 days. They confirmed that it is their error, but they can do nothing. Also they confirmed that terms not publiced anywhere and I couldn't find it. By their error I've lost all money. May be you can help me? Here is some quotes from our chat. Have fun!
02.10.2018
[17:33:25]Visitor: : I've recieved e-mail from you with first deposit bonus. Is it available for me?
[17:34:01]Lara: : Please, give me your username
[17:34:08]Visitor: : ***
[17:34:16]Lara: : Sec please
[17:34:24]Visitor: : ok
[17:37:56]Lara: : Mr. ***, you can use Reload bonus up to 500 eur
[17:38:15]Lara: : Min. deposit is 100 eur. The terms are the same like for Sports Welcome bonus
17.10.2018
13:24:34]Visitor: : show me where can I find 14 days?
[13:24:57]Tina: : It was an honest mistake, my colleague forgot to mention that difference.
[13:25:29]Visitor: : your colleagur forgot and I've lost 2000 eur.
[13:25:31]Tina: : It is not visible on web page because that bonus is special offer for loyal customers.
Last edited by 2cool4; 10-17-18, 06:29 AM.Leave a comment:
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My second withdrawal (almost 7k) is pending for a week now. Ecopayz not longer available for Germans according to CS, so I had to request a bank transfer. My account has been closed for a "technical reason"
Not a good feeling TBHLeave a comment:
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I just made my first withdrawal via Ecopayz. It had to be done manually because of technical issues according to live chat. The temporary withdrawal limits are 1k per transaction and per day (regularly 10k). Tina from live chat advised me to let her know whenever I want to make a withdrawal and they would send me the money right away. Indeed I received my money seconds later.
Betting limits are good even on lower leagues. So actually there is not much I could complain about at the moment.Leave a comment:
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just about to check them out
account already verified, KYC took 3 days
later this week I will make my first withdrawal and give you a short feedbackLeave a comment:
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