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  • Motorhead11
    replied
    Sorry for late. Obviously got nothing, hopefully amount was small. All mails returned to sender like you etc

    Leave a comment:


  • lonnie55
    replied
    support@dobrobet.com, info@dobrobet.com, finance@dobrobet.com, risk@dobrobet.com

    all emails I just sent to these addresses returned to sender

    Leave a comment:


  • lonnie55
    replied



    To be honest you have no reason to worry, your winnings are not questioned in any way, as you are one of the few honest player for which we had no indication of unregular betting.
    Please be patient, you can rest assured that your funds will be transferred to you.
    Please be patient, we are working around the clock to rectify issues we are experiencing. Rest assured that your withdraw will be honored.

    So it was all bullshit. Exit scam. 7k gone away. Parts of my deposit as well.

    This reminds me of Gobetgo exit. It was a Bulgarian as well. Dobrobet: Bulgarians. Galaxy Group Scam: Bulgarians.

    As Shari said, most likely they will return with a new brand, a new license, maybe a new White Label. It's so easy to scam people in the online betting business without having to fear any consequences by anyone.

    Leave a comment:


  • lonnie55
    replied

    Leave a comment:


  • nemsik
    replied
    Now seems that e-mail address is deleted, atleast my e-mail to finance@dobrobet.com couldn't go throught.

    Leave a comment:


  • shari91
    replied
    When I see things like this I always go straight back to what happened with Canbet and I don't want to jump to those conclusions each time but this definitely to me - and I'm not claiming to be a Dobrobet expert - seems to be a case of getting deposits from Peter to pay Paul. And then people may feel a bit better because they see a person or even a few have been paid so then the cycle begins again. Until finally it just ends. I do agree with you though... either admit they're a scam and be done with it or pay up. Every thieving book just changes names, names of their CS staff, etc and pop up again in a week later anyway so at least do one decent thing and those of you waiting for money out of their misery. Fingers crossed for you lonnie

    Leave a comment:


  • lonnie55
    replied
    Originally posted by shari91
    How frustrating. Hopefully if nothing else this thread serves as a warning to anyone who is considering depositing there. This is unacceptable.
    The frustrating thing about it is that I don't know if they mean it or whether they are just fooling me since day one and never intended to pay even a penny.

    I mean, I asked them to re-open my account so I can continue playing but they rejected.

    Recall a conversation from October 23:

    Start Time: 10/23/2018 14:26:20
    End Time: 10/23/2018 14:29:29
    Transcripts:
    If you do not want to wait, please click here to leave us a message.
    Agent Martina has joined the chat.
    [16:26:35] Martina: : Hello, how may I help you?
    [16:26:35] Visitor: : Hi, I have a pending withdrawal for two weeks
    [16:26:51] Visitor: : Did you already implement your new PSP for German market?
    [16:27:05] Martina: : Unfortunately we didnt
    [16:27:09] Martina: : We expect all will be finished
    [16:27:13] Martina: : During the week
    [16:28:34] Visitor: : so it could happen I will receive my money until Friday?
    [16:28:52] Martina: : Yes
    [16:29:09] Visitor: : Thanks for the update
    [16:29:15] Visitor: : Have a nice day
    [16:29:15] Visitor: : Bye
    [16:29:16] Martina: : You're welcome
    [16:29:21] Martina: : Have a nice day, too!

    That's why I think they are fooling me all the time.

    @Dobrobet: I know you are reading this thread. If you confiscated all my money including my deposits just tell the truth flat out so we can officially confirm that you are a scam. If not, give me at least an approximate time frame. But please oh please stop playing games. Who is supposed to believe that "we have to find a new PSP"-BS. It's 8 weeks guys. Come on... You really think anyone is believing you the story that no one from Germany can either make a deposit or a withdrawal for 8 weeks?! How can you pay other customers (see user Motorhead11 in this tread) but only with long delays? Obviously it has nothing to do with the PSP. It's due to a lack of liquidity, right?

    Leave a comment:


  • shari91
    replied
    Originally posted by lonnie55
    Exactly 8 weeks gone. No money. Not even an announcement how long it will take.

    They keep saying that "Rest assured your money is safe..."-BS

    Someone still believes they are unable to find a new payment provider?

    How frustrating. Hopefully if nothing else this thread serves as a warning to anyone who is considering depositing there. This is unacceptable.

    Leave a comment:


  • lonnie55
    replied
    Exactly 8 weeks gone. No money. Not even an announcement how long it will take.

    They keep saying that "Rest assured your money is safe..."-BS

    Someone still believes they are unable to find a new payment provider?

    Leave a comment:


  • lonnie55
    replied
    Originally posted by Motorhead11
    Still got some balance with them and waiting as well. They first said i was going to be paid by the end of last week which didn't happened. Now they say i will be paid by the 4th December. We will see.

    ''We are expecting that all issues we are having be rectified by 4th December, and that your withdraw be processed using your requested payment method. If you do not receive your funds by that date please contact us for more information.
    Did you get your money?

    Leave a comment:


  • lonnie55
    replied
    Originally posted by Motorhead11
    Still got some balance with them and waiting as well. They first said i was going to be paid by the end of last week which didn't happened. Now they say i will be paid by the 4th December. We will see.

    ''We are expecting that all issues we are having be rectified by 4th December, and that your withdraw be processed using your requested payment method. If you do not receive your funds by that date please contact us for more information.

    Kind regards,
    Dobrobet Financial Department''
    So you once got paid on Nov 15 and after that you have to wait another three weeks for your second withdrawal?

    This company is broke dude

    Leave a comment:


  • Motorhead11
    replied
    Still got some balance with them and waiting as well. They first said i was going to be paid by the end of last week which didn't happened. Now they say i will be paid by the 4th December. We will see.

    ''We are expecting that all issues we are having be rectified by 4th December, and that your withdraw be processed using your requested payment method. If you do not receive your funds by that date please contact us for more information.

    Kind regards,
    Dobrobet Financial Department''

    Leave a comment:


  • lonnie55
    replied
    working around the clock...for sure

    Leave a comment:


  • lonnie55
    replied
    Gesendet: Donnerstag, 29. November 2018 um 12:15 Uhr
    Von: "Finance Department" <finance@dobrobet.com>
    An: "Bastian S*****" <l*********@gmx-topmail.de>
    Betreff: Re: Fw: Aw: RE: Re: RE: RE: Re: RE: RE: Re: RE: Withdrawal request
    Mr S*****,


    We have told you that we will inform you when our payment methods become again functional. Please be patient, we are working around the clock to rectify issues we are experiencing. Rest assured that your withdraw will be honored.


    Kind regards,
    Dobrobet Finance Department

    Leave a comment:


  • lonnie55
    replied
    week 7. no money. no update.

    still waiting for a reply on my last request from Nov 19


    You know what the weird thing is? I asked them to cancel my withdrawal and reopen my account so I can continue betting. They rejected.

    Leave a comment:


  • Optional
    replied
    Originally posted by 2cool4
    Is it fair by your own opinion? Took money, provide wrong terms, than agreed with it and confiscate money. May be I can't understand something?
    I do think they should at least refund your deposit amount.

    Sorry, I was thinking you were one of the people with delayed payments when I replied above.

    Leave a comment:


  • 2cool4
    replied
    Originally posted by Optional
    The case I was talking about suggested the same thing.

    They said that wasn't possible either.
    Is it fair by your own opinion? Took money, provide wrong terms, than agreed with it and confiscate money. May be I can't understand something?

    Leave a comment:


  • Optional
    replied
    Originally posted by moojoo
    Opti can you check and confirm other Curacao books really have that problem.
    It's definitely true about all Curacao licensed users of that PSP losing Germany. It seems to have affected Polish users big time too.

    I think it's Dobrobet's own fault they are delayed more than others seem to be though. Another book has said they have a new solution but that PSP is over loaded and it's going to take a couple more weeks to clear their backlog.

    Leave a comment:


  • moojoo
    replied
    Opti can you check and confirm other Curacao books really have that problem.

    Leave a comment:


  • Optional
    replied
    Originally posted by 2cool4
    May be they can comment my situation? Do they want refund at least my deposit?
    The case I was talking about suggested the same thing.

    They said that wasn't possible either.

    Originally posted by lonnie55
    Thanks for the update. I wish they would communicate with the customers in the same open way like they did with you.
    They did sound quite open and willing to discuss it. Friendly even. But they could not give me any time frame. Which leaves me thinking they don't have a good plan or can't get approved for what they want, or something in there delaying it more than it should be.

    Leave a comment:


  • lonnie55
    replied
    Originally posted by Optional
    They have recently responded to SBR about a complaint.

    They say they still have no legal way to transfer funds to several European countries since Safecharge suspended all Curacao license holders ability to transfer there.

    With so many Curacao books looking for the same solution at once it is no doubt making it more difficult.

    They assured us funds are safe and payments will be made as fast as they can.

    I don't really know how much the assurance is worth but they are communicating and offering it which in itself is a good sign.
    Thanks for the update. I wish they would communicate with the customers in the same open way like they did with you.

    Leave a comment:


  • 2cool4
    replied
    Originally posted by Optional
    They have recently responded to SBR about a complaint.

    They say they still have no legal way to transfer funds to several European countries since Safecharge suspended all Curacao license holders ability to transfer there.

    With so many Curacao books looking for the same solution at once it is no doubt making it more difficult.

    They assured us funds are safe and payments will be made as fast as they can.

    I don't really know how much the assurance is worth but they are communicating and offering it which in itself is a good sign.

    May be they can comment my situation? Do they want refund at least my deposit?

    Leave a comment:


  • Optional
    replied
    They have recently responded to SBR about a complaint.

    They say they still have no legal way to transfer funds to several European countries since Safecharge suspended all Curacao license holders ability to transfer there.

    With so many Curacao books looking for the same solution at once it is no doubt making it more difficult.

    They assured us funds are safe and payments will be made as fast as they can.

    I don't really know how much the assurance is worth but they are communicating and offering it which in itself is a good sign.

    Leave a comment:


  • lonnie55
    replied
    6 weeks gone. update: no update.

    Leave a comment:


  • Motorhead11
    replied
    Important update: Yesterday out of noware i received an email from their finance department asking me for an ecopayz withdrawal. Few minutes later i got paid. Hope you guys get paid as well.

    Leave a comment:


  • lonnie55
    replied
    It's obvious they struggle financially. Still the question if they are willing to pay or just lying all the time hmm

    Leave a comment:


  • Motorhead11
    replied
    Ok same here, support is no longer able to provide any update lol

    Leave a comment:


  • lonnie55
    replied
    Originally posted by Motorhead11
    @Lonnie, is there any update in your case with Dobrobet?
    Start Time: 11/12/2018 16:25:03
    End Time: 11/12/2018 16:34:09
    Transcripts:
    If you do not want to wait, please click here to leave us a message.
    Agent Marina has joined the chat.
    [17:25:13] Marina: : Hello, how may I help you?
    [17:25:29] 91.xx.xx.x8: : Hello
    [17:25:36] 91.xx.xx.x8: : on Thursday it's 5 weeks
    [17:25:57] 91.xx.xx.x8: : any updates?
    [17:26:28] Marina: : Can you tell me your username?
    [17:27:29] 91.xx.xx.x8: : *********
    [17:28:54] Marina: : Unfortunately still no. You will receive an email from our finance department with updates.
    [17:29:36] 91.xx.xx.x8: : ridiculous

    Leave a comment:


  • Motorhead11
    replied
    @Lonnie, is there any update in your case with Dobrobet?

    Leave a comment:


  • moojoo
    replied
    They are broke,no other explanation.

    Leave a comment:


  • Motorhead11
    replied
    Originally posted by Optional
    Excuse?
    I am waiting withdrawal about 20 days now, not sure the exact days as there is no pending withdrawals on my account. Have asked them in live chat and they told me that they can see my pending withdrawal but due to some issues with platform, i am not able to see it

    Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.


    Then they were supposedly changing platform and had to wait 3-5 days

    Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.


    At 27 October they were finally able to make payments via skrill and i was assured i was going to be paid during the day

    Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.


    Few days later, while i was first in the list to get paid, they had problems with skrill again. Support suggested to get paid via bank. I accepted challenge and sent them my iban. Story continues for about a week until they finally said that account number is wrong. Personally i don't believe a word from them tbh. Skrill/Neteller/Ecopayz/Bitcoins are not working for them at the moment. I accepted getting paid via bank and operator response was ''Are you sure? All of our clients denied it ''. I told them to proceed with bank transfer and out of nowere, account number is wrong lol

    Leave a comment:


  • Optional
    replied
    Originally posted by Motorhead11
    Seems they can't even type the correct iban to sent me the money

    https://imgur.com/a/JWrwHD7
    Excuse?

    Leave a comment:


  • Motorhead11
    replied
    Seems they can't even type the correct iban to sent me the money

    Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.

    Leave a comment:


  • Motorhead11
    replied
    Cyprus mate

    Leave a comment:


  • lonnie55
    replied
    Originally posted by Motorhead11
    Not a good sign obviously. Regarding my case, they said they processed withdrawal via bank yesterday and that it needs 3-5 days to be executed. Let's see but i doubt tbh
    Where are you from?

    Leave a comment:

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