24bettle.com don't pay back my deposit

[Tom R.]

Hello!

I have a problem with money withdraw from https://sports.24bettle.com

I registered in April 2017, made deposit 1410 euro, won 1519,47 euro.

In Oct 2017 my account was frozen because they changed 'Terms & Rules' and follow by new T&R don't more accept players from Belarus due to regulations, confiscated all my winning money 1519,47 euro.

Email from them:
Due to the licencing regulations posed to us by the authority and laws any deposits that have been made were refunded and and eventual remaining from the winnings have been waived. Thank you for your understanding.

Ok, I want took back my deposit 1410 euro.
For my account verification I sent copies of my documents: passport, bank statement, utility bill.
30 Nov, 2017 my documents was approved: Your account verification is completed! We are happy to inform you that your documents verification process is now complete.

They asked me provide my bank account number, I sent official documents from my bank. But since Nov 30, 2017 I still don't received my money.

Emails and Live chat answers from them:
30/11/17
your documents are accepted and I have now placed the request for refund for you. Once we have updates from the relevant department we will contact you additionally

05/12/17
I do not have any updates at this time, all I can see is that they have saved your bank information so it is currently being reviewed.I can not provide you with a time frame unfortunately but we will inform you accordingly as soon as we have an update.

08/12/17
I am sorry but I do not have any updates yet, you will be informed as soon as we get updated.I can not provide you with a time frame unfortunately as I have no access to the financial information.They already know about your case so we just have to be patient.

11/12/17
I do not currently have updates but you will be informed as soon as we do.They will send you the money I just kindly ask you for your patience.

13/12/17
We still have no current update but as I assured you previously you will be informed as soon as we get an update.Unfortunately I do not have access to that information so I can't provide you with an answer but I assure you it will be resolved as soon as possible.

13/12/17
I can see from your account that your documents have been approved and our finance department is aware that you are waiting for your refund. You will receive an email as soon as your refund is transferred, until then I kindly ask you to be a bit more patience.

17/12/17
I have checked your account and I can see that it we still do not have updates by the relevant department. We are sorry that this is taking long but we have certain procedures that we need to lawfully perform andit is not possible to skip them. As we are governed by a gambling authority we need to stick to all regulations.For the moment we do not have information of how long this process will take but I would like to ask you for your patience. We have requested updates on your case and are waiting for feedback from our responsible team on your case. We will contact you as soon as we have any updates regarding your case.

27/12/17
Having checked your account, I can see that the relevant has not provided us with updates yet. We are very thankful for your patience.You are going to be contacted as soon as we have any updates regarding your case.

12/01/18
Your refund request is with our relevant department. We have not received a confirmation of them if the transfer has been done. As soon as we are updated, we will contact and inform you accordingly. Until then, I kindly ask you for some patience.

19/01/18
I can see that this case is still being investigated. We are sorry it's taking so long. You are going to be provided with updates as soon as possible.I can see that you still have not got your deposit refund. Our finance team is still checking if the issue is from our end.If the amount is taken from our end or if has been lost while being transferred it could be from the bank's end.

06/02/18
I can see that there are still no updates from our finance department.I am sorry for the inconvenience but please keep in mind our finance department are doing their best.I know it's been taking longer that it should but this case is a bit more specific. I can assure you you are going to be provided with updates as soon as possible.We are running an investigation. This issue is going to be sorted out as soon as possible.The issue could be coming from our end or the bank's end. I am afraid I am not familiar with what the procedure is but your case is certainly not closed.

at this time no more updates...

[lonnie55]

I feel with you. I had a payment issue with them which dragged on for almost 12 months. I could publish a book with 200+ pages when I'd put all the live chat sessions together.

Terrible book. Many horror stories about them out there.

[Optional]

^^^ +1 to what Lonnie says.

If you send in a sportsbook complaint form SBR can try reaching out to them about your account too.

[Tom R.]

Optional, thank you.
I sent complaint.

[Tom R.]

Optional, do you contact with 24bettle.com ? Have any updates ?

[Underdog5229]

Optional, do you contact with 24bettle.com ? Have any updates ?

Sbr can be slow getting back to you about your complaint. Send an email to sbr asking for an update

[Optional]

I'm looking for it Tom.

[Optional]

Just noting this player was paid in full on April 4th 2018.

[lonnie55]

As annoying as every issue with a sportsbook are players that don't update their cases.

[Grumsi]

Just noting this player was paid in full on April 4th 2018.

Do you have any information what was the reason for stalling a payout for half of year?

[Optional]

Do you have any information what was the reason for stalling a payout for half of year?

They did not explain themselves.

After we chased them up for not responding the first time, they just paid him the next day.

2 months later they actually did respond, but just to say "we can't find that account ID". (edit: just realized i read the date wrong. They paid him as well as responding with that message on the same day, 5th April)




I was only updating the thread with the paid info as I noticed it when searching for info about 24bettle for someone else yesterday.

[lonnie55]

Do you have any information what was the reason for stalling a payout for half of year?

Standard practice at this book.

[Tom R.]

I received money to my Skrill account in March 23, 2018 - 1269 euro.
My deposit was 1410 euro. 24bettle.com hold 10% fee for this transaction.

Anyway 24bettle.com confiscated all my winnings 1519,47 euro.
They changed on fly 'Terms & Rules' and follow by new T&R don't more accept players from my country Belarus - close my account and confiscated all winnings - nice logic and trick... if we're don't more accept players from some country we can confiscate all winnings.

Same story happend with b-bets.com also like 24bettle.com have one Licence and belong to Condor Malta Limited group.
Change on fly 'Terms & Rules' after registration, don't more accept players from Belarus, close account, confiscated almost all winnings:
Deposit 2220 euro, Profit 5593,11 euro, Paid 3000 euro, Confiscated 4873,11 euro.

[Optional]

Oh sorry Tom. I didn't re-read everything, just our last emails. I thought they had paid you everything from those.

Thanks for the update.

[dealer wins]

Why oh why do people use books that are not rated highly. Is an extra pip on the odds worth risking your whole balance for!!!