I was very surprised since Pinnacle has such a great reputation around here, but I wanted to let everyone know that if you use Pinnacle, expect to be hit with bogus surprise fees when you withdraw. I would recommend sticking with Bookmaker or Heritage if you're looking to withdraw without fees or a big hassle.
Long story short: I primarily bet college basketball and made a few deposits near the end of 2017 and a couple more in January. Around 60k total. Since then, I've bet a large number of games, and my total wagered amount was 600k. I went to withdraw my funds, now 90k, but Pinnacle declined my request due to something they call "unnecessary deposits." This isn't defined anywhere in their terms and conditions, but basically they said I had enough money in my account to place bets and my last couple deposits were unnecessary. I contested that I clearly met their 3x rollover on all deposits, which they agreed with, but they kept saying I made unnecessary deposits (which again is not in their terms).
In the end, they ended up stealing over $300 from me before they would let me withdraw. Not a huge deal if you're a massive bettor, but I was disturbed that Pinnacle would take customer money when they are so widely respected. I'm also opening up a complaint here but doubt they will budge.
Wanted to give everyone else a heads up to stick to another book if you want to avoid random fees.
Long story short: I primarily bet college basketball and made a few deposits near the end of 2017 and a couple more in January. Around 60k total. Since then, I've bet a large number of games, and my total wagered amount was 600k. I went to withdraw my funds, now 90k, but Pinnacle declined my request due to something they call "unnecessary deposits." This isn't defined anywhere in their terms and conditions, but basically they said I had enough money in my account to place bets and my last couple deposits were unnecessary. I contested that I clearly met their 3x rollover on all deposits, which they agreed with, but they kept saying I made unnecessary deposits (which again is not in their terms).
In the end, they ended up stealing over $300 from me before they would let me withdraw. Not a huge deal if you're a massive bettor, but I was disturbed that Pinnacle would take customer money when they are so widely respected. I'm also opening up a complaint here but doubt they will budge.
Wanted to give everyone else a heads up to stick to another book if you want to avoid random fees.