Whats going on with Bookmaker.eu?

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  • Sparky24
    SBR Rookie
    • 06-22-17
    • 5

    #1
    Whats going on with Bookmaker.eu?
    I have been a loyal Bookmaker customer for many years, but something is going on with them. First of all, they have started changing the rules daily, and do not/will not notify their customers at all. They stopped accepting AMX, but did not notify anyone about this. They have changed the rules involving their Streak Challenge and never notified anyone. They do not notify anyone with regards to changes in rules or policies. If anyone on here plays at Bookmaker and you THINK you have a positive balance with them, or THINK you have a payout coming, or THINK your in a certain position in one of their contests.....you better call them now and verify because, chances are when you call them about your winnings or contest position....they are going to tell you a rule or a policy has changed and you have nothing close to what you think you have. Very disappointing from a Sportsbook that gets such rave reviews and had indeed been great for many years. I am currently shopping for a new Sportsbook that operates more on the up and up. Something is going on with Bookmaker. Again, if you believe you have a positive balance with them or a certain standing with them....YOU BETTER CALL THEM or you will be very surprised. I promise!
  • themike78
    SBR MVP
    • 07-01-13
    • 4873

    #2
    What did they change about the streak contest? So I'm not going to get my Freeplay today then. I don't understand.
    Comment
    • relaaxx
      SBR MVP
      • 06-15-06
      • 3281

      #3
      bookmaker sucks - they have always sucked. in the US only 2 great books left. 5dimes -heritage. great is a stretch, but in the US that's it.
      Comment
      • goduke
        SBR Posting Legend
        • 02-17-10
        • 11580

        #4
        First post spam. I've been playing with bookmaker for 10 years and haven't had one issue with them. No book is going to tell you they stopped taking a certain payment method. Books change payment processors all the time. As for the streak contest, it's a free contest, who cares read the rules when you play, it takes two seconds.
        Go ahead and shop for another book outside of maybe heritage you'll run into more problems then a dumb free contest rule change.
        Comment
        • goduke
          SBR Posting Legend
          • 02-17-10
          • 11580

          #5
          Also pretty sure they didn't change any of the streak rules because I just looked other then instead of 7 days you have to pick in once every 3 days. Not really seeing an issue with that since they've had a couple winners in that contest.
          Comment
          • themike78
            SBR MVP
            • 07-01-13
            • 4873

            #6
            I know. Stupid b.s post. I've been with them for about 15 years and never had an issue. But according to this guy they have major problems. Give me a break. He probably got caught trying to scam or something.
            Comment
            • RonPaul2008
              SBR Hall of Famer
              • 06-08-07
              • 6741

              #7
              Solid book.
              Comment
              • HedgeHog
                SBR Posting Legend
                • 09-11-07
                • 10128

                #8
                Not getting this "complaint" at all. It's their free contest, so they have every right to reduce the selection period to 3 days--still plenty of time. Bookmaker bitcoin payouts are very quick (3-4 hours) and free. Plus their limits are generous. Must have out IMO.
                Comment
                • Sparky24
                  SBR Rookie
                  • 06-22-17
                  • 5

                  #9
                  Your 100% correct. Bookmaker has become an absolute joke.
                  Comment
                  • Sparky24
                    SBR Rookie
                    • 06-22-17
                    • 5

                    #10
                    I am in perfect standing with Bookmaker. I don't need to scam anyone. What I do need is a Sportsbook that doesn't change the rules daily to avoid payouts/bonuses/free plays. Bookmaker is an absolute joke these days.
                    Comment
                    • DwightShrute
                      SBR Aristocracy
                      • 01-17-09
                      • 103097

                      #11
                      Originally posted by HedgeHog
                      Not getting this "complaint" at all. It's their free contest, so they have every right to reduce the selection period to 3 days--still plenty of time. Bookmaker bitcoin payouts are very quick (3-4 hours) and free. Plus their limits are generous. Must have out IMO.


                      I have had an account with BM for several years. Always pay when you win.

                      They are one of the best books no question about it.
                      Comment
                      • DwightShrute
                        SBR Aristocracy
                        • 01-17-09
                        • 103097

                        #12
                        Originally posted by Sparky24
                        Your 100% correct. Bookmaker has become an absolute joke.
                        *you're

                        and you're off your rocker. Everyone should have a bookmaker account. This thread is a joke.
                        Comment
                        • jtoler
                          BARRELED IN @ SBR!
                          • 12-17-13
                          • 30967

                          #13
                          Not the best static and live lines but never had a payout problem.
                          Last edited by jtoler; 06-25-17, 08:17 PM.
                          Comment
                          • themike78
                            SBR MVP
                            • 07-01-13
                            • 4873

                            #14
                            Originally posted by Sparky24
                            I am in perfect standing with Bookmaker. I don't need to scam anyone. What I do need is a Sportsbook that doesn't change the rules daily to avoid payouts/bonuses/free plays. Bookmaker is an absolute joke these days.
                            What rule changes? That's why I never take a bonus. Too many rules and rollovers and other b.s. I deposit and can cash out whenever I want. I still don't understand what rule changes you are talking about.
                            Comment
                            • DwightShrute
                              SBR Aristocracy
                              • 01-17-09
                              • 103097

                              #15
                              Originally posted by themike78
                              What rule changes? That's why I never take a bonus. Too many rules and rollovers and other b.s. I deposit and can cash out whenever I want. I still don't understand what rule changes you are talking about.

                              Bookmaker
                              PARLAY (6 TEAMS) WIN
                              06/25/2017 @ 01:20 PM MLB [1901] TOTAL o4.5 -110 (1H Chicago Cubs vrs 1H Miami Marlins)( M Montgomery - L / E Volquez - R ) Score: 1H Chicago Cubs(2) - 1H Miami Marlins(3) WIN
                              06/25/2017 @ 01:20 PM MLB [1902] 1H Miami Marlins +120( M Montgomery - L / E Volquez - R ) Score: 1H Chicago Cubs(2) - 1H Miami Marlins(3) WIN
                              06/25/2017 @ 01:45 PM MLB [1903] TOTAL o5.5 -120 (1H Cincinnati Reds vrs 1H Washington Nationals)( S Feldman - R / T Roark - R Score: 1H Cincinnati Reds(6) - 1H Washington Nationals(2) WIN
                              06/25/2017 @ 01:45 PM MLB [1903] 1H Cincinnati Reds +125( S Feldman - R / T Roark - R ) Score: 1H Cincinnati Reds(6) - 1H Washington Nationals(2) WIN
                              06/25/2017 @ 01:45 PM MLB [1905] TOTAL o5+100 (1H Milwaukee Brewers vrs 1H Atlanta Braves)( Z Davies - R / J Teheran - R ) Score: 1H Milwaukee Brewers(7) - 1H Atlanta Braves(0) WIN
                              06/25/2017 @ 01:45 PM MLB [1905] 1H Milwaukee Brewers -105( Z Davies - R / J Teheran - R ) Score: 1H Milwaukee Brewers(7) - 1H Atlanta Braves(0) WIN

                              Comment
                              • Natty68
                                SBR Wise Guy
                                • 05-11-14
                                • 550

                                #16
                                They always pay. Deposits are quick and painless. All my buddies have accounts there and none of us have EVER had a wager refused, no matter how big. I have a separate n e t s p e n d account for Bookmaker and 5Dimes. My 5Dimes has been hacked three times, Bookmaker none. What the f\*\*k else do you want?
                                Comment
                                • cornmeal
                                  SBR High Roller
                                  • 05-15-17
                                  • 220

                                  #17
                                  I know I dont have to many posts, but I want to give two examples of issues I had with rule changes unannounced with BM. I wager alot of golf, and they offer sometimes low round of the day futures(these are just for the low score of individual rounds, not tournament winner).

                                  When I first wanted to wager on these bets, they only listed 60 players of the entire field, and they didnt offer a field bet for the remainders(usually 130-150 golfers playing until the cut after second round) . I called and asked what would happen if a golfer not on the list was the low round winner since no field bet option. They said all wagers would be no action, since you could not win. This wasnt true, a golfer not in the wager selections was low round of the day and all wagers where graded as a loss(must be nice 100% win for them). The second issue I had with this wager, I was told in that an event of a tie the golfer with the most birdys would win the tiebreaker for the wager, and if it was tie with birdys it would go to eagles. Again three golfers tied, and they just recalculated the odds to be split among the 3 golfers tied. You cant talk directly with the department directly grading the golf wagers, as you can at a few other books. This was about a year and half ago, so I dont know the current rules, but I have not placed another wager on this wager option as the rules appear to be very vague and unclear and can be changed without notice.

                                  Im not saying bad book at all, Im just saying this was very unprofessional and disappointing for an A+ book.
                                  In my opinion these rules should be clearly stated on all wagers, so their can be no misunderstanding.
                                  Last edited by cornmeal; 06-26-17, 07:51 AM.
                                  Comment
                                  • Sparky24
                                    SBR Rookie
                                    • 06-22-17
                                    • 5

                                    #18
                                    Thank you cornmeal! Finally someone who understands my complaint! I have no idea how everyone got going on the payout/deposit issue......I have never had a payout/deposit issue with BM.....so I didn't remotely mention that in my original post. My complaint was the constant and unannounced rules changes that they are doing more and more of everyday to tip the board in their favor and screw the customer. Pretty simple to understand I thought. Thanks for your feedback.
                                    Comment
                                    • Sparky24
                                      SBR Rookie
                                      • 06-22-17
                                      • 5

                                      #19
                                      *you're

                                      Thanks grammer police!

                                      LMAO
                                      Comment
                                      • themike78
                                        SBR MVP
                                        • 07-01-13
                                        • 4873

                                        #20
                                        Originally posted by Sparky24
                                        Thank you cornmeal! Finally someone who understands my complaint! I have no idea how everyone got going on the payout/deposit issue......I have never had a payout/deposit issue with BM.....so I didn't remotely mention that in my original post. My complaint was the constant and unannounced rules changes that they are doing more and more of everyday to tip the board in their favor and screw the customer. Pretty simple to understand I thought. Thanks for your feedback.
                                        You specifically said in your first post. If you think you have a payout coming you better call them. To me that sounds like you were referring to payout issues.
                                        Comment
                                        • Optional
                                          Administrator
                                          • 06-10-10
                                          • 61376

                                          #21
                                          Originally posted by cornmeal
                                          I know I dont have to many posts, but I want to give two examples of issues I had with rule changes unannounced with BM. I wager alot of golf, and they offer sometimes low round of the day futures(these are just for the low score of individual rounds, not tournament winner).

                                          When I first wanted to wager on these bets, they only listed 60 players of the entire field, and they didnt offer a field bet for the remainders(usually 130-150 golfers playing until the cut after second round) . I called and asked what would happen if a golfer not on the list was the low round winner since no field bet option. They said all wagers would be no action, since you could not win. This wasnt true, a golfer not in the wager selections was low round of the day and all wagers where graded as a loss(must be nice 100% win for them). The second issue I had with this wager, I was told in that an event of a tie the golfer with the most birdys would win the tiebreaker for the wager, and if it was tie with birdys it would go to eagles. Again three golfers tied, and they just recalculated the odds to be split among the 3 golfers tied. You cant talk directly with the department directly grading the golf wagers, as you can at a few other books. This was about a year and half ago, so I dont know the current rules, but I have not placed another wager on this wager option as the rules appear to be very vague and unclear and can be changed without notice.

                                          Im not saying bad book at all, Im just saying this was very unprofessional and disappointing for an A+ book.
                                          In my opinion these rules should be clearly stated on all wagers, so their can be no misunderstanding.
                                          When they offer these psuedo-future markets less than a week before an event, or during breaks/practice sessions, and only a sub set of the field is offered they are marked as ALL-IN markets. They would not offer a market without the field option any other way. Whatever a CS operator may have said. That's not how those markets work.


                                          And the second issue claiming 3 way ties are resolved in a golf bet based on Birdies, Eagles etc... without knowing exactly what bet you are talking about, this makes no sense at all.

                                          This has been the rule for a long time;

                                          In the event of a tie where 3 or more competitors are offered in one betting option, the payout will be divided by the number of players tied. For example 2 players tie for the Top USA player at the British Open will result in the normal payout given divided by 2.


                                          Which is the same rule I think just about every book uses.

                                          A check with the Wayback machine shows that rule has been there for more than a year at least as well. (probably for a decade)
                                          .
                                          Comment
                                          • cornmeal
                                            SBR High Roller
                                            • 05-15-17
                                            • 220

                                            #22
                                            Hi Optional,
                                            Say wedn night they offer a future bet on the 1st round leader of the tournament that starts thursday morning
                                            (this week its the quicken loans national)again I have not looked at these in a very long time, but it would list maybe half the field with individual set odds, and the other half of the field you could not wager on(no field wager option). So if someone not listed happen to be the leader, it was a loss( you didnt have any option to wager on that person either as an individual or as a field wager). These where not bets made weeks and months in advance, these where current with the upcoming or ongoing tournament.

                                            Again this was sometime ago, Im not saying I disagree with the payout being divided by the number of players tied, to me this is the easiest and correct way to go. Im just saying when I first started playing those wagers, thats how it was graded, and I can remember looking at the score cards counting eagles and birdys when I had players tied for either low round score wager or leader after the 1st round wager. All I was trying to say I was used to the wager being graded a certain way and I played these wagers thru out the pga golf season for maybe 2-3 years , just let me know that your changing the way its going to be graded so their are no surprises
                                            Last edited by cornmeal; 06-26-17, 11:10 PM.
                                            Comment
                                            • Optional
                                              Administrator
                                              • 06-10-10
                                              • 61376

                                              #23
                                              Above you said you were told it would be graded in those ways, but it wasn't afterward.

                                              Now you are saying they actually graded by those strange terms at one stage?

                                              I don't have the clearest memory myself, so I am kind of thinking you're a bit blurry here probably. I'm almost certain that Split Ties rule has been in place forever and it was just some sort of miscommunication with support staff about birdies etc. And as far as the no Field being offered, I get the logic of what you say but honestly, they are offered as All In markets and chances are you just didnt notice and the CS person didn't know enough to explain it properly, leaving you with the impression there was an error or change. I know I am just assuming things there but still am pretty sure.
                                              .
                                              Comment
                                              • HedgeHog
                                                SBR Posting Legend
                                                • 09-11-07
                                                • 10128

                                                #24
                                                Originally posted by Sparky24
                                                Thank you cornmeal! Finally someone who understands my complaint! I have no idea how everyone got going on the payout/deposit issue......I have never had a payout/deposit issue with BM.....so I didn't remotely mention that in my original post. My complaint was the constant and unannounced rules changes that they are doing more and more of everyday to tip the board in their favor and screw the customer. Pretty simple to understand I thought. Thanks for your feedback.
                                                So what rule changes have affected you and what are your damages? All of SBR wants to know what this A+ Book did to get your panties all twisted up.
                                                Comment
                                                • themike78
                                                  SBR MVP
                                                  • 07-01-13
                                                  • 4873

                                                  #25
                                                  It's just some fake news. Some minor contest change I guess. He made it sound like Bookmaker is closing or something.
                                                  Comment
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