Good morning everyone:
i just got headache these days with bwin,i think they are just like a theft steal all your money,
You really should consider seriously to terminate your accounts with them cause they will NOT pay you.
here is my story,i really hope someone can help me..
i opend my account for more than 2 years and start bet and playing poker,i deposit money with credit
card,in the past i lost some money. recently i got luckly,i deposit $200 USD into my account 1 month ago and played
poker,i played AT 10 people table,6 people table and 1 on 1 table.i got luckly and rise my account balance to
approximately $3700 USD in few days, and i withdrawn $2500 USD by bank wire transfer.I have $1200 USD in my account
at that moment,and i go back and play poker again at 1 on 1 table,i just got really really luckly there,i rise my
balance from $1200 USD to $3700 USD again in the same day. and i log out my account and go to bed,second day i try to
login my account again and i received a message that your account is close please contact customer service.
i contacted the customer service by email regarding my account and here is the reply from them.
the date is May 5th,2009
Dear Mr xxx,
Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.
We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
Please note, that we are unable to comment on the grounds of the blocking
Please see our Terms and conditions
" 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
( https://www.bwin.com/help.aspx?mode=...gb_allgemeines)
When the Security department has reached a conclusion on what will happen to your account, we will contact you by email. In the meantime we regret to inform you that your account will remain blocked.
For your information, we do not supply customers bank details for security reasons. Should you require confirmation of the bank details listed on your account, please contact us again after the investigation has been resolved with the details you believe to be registered.
We are sorry for the inconvenience and appreciate your cooperation. Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
and i send them a email asking the reason when blocked my account and here is the reply from them on MAY 8th,2009
Dear Mr xxx,
Thank you for your e-mail.
Please note that we have received your query regarding your closed bwin account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
and i start to call them ask them question why they are close my account and how long i have to wait, the anwser the
give is I CAN NOT GIVE YOU ANY MORE INFORMATION,I AM SORRY!!
i received other email from them on
MAY 11th,2009
Dear Mr. xxx,
Thank you for your e-mail and we apologise for the delay in answering your query.
We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
Please note, that in order for the department to finish the investigation, we kindly ask you to send a copy of your official photo ID (passport, drivers licence, ID card).
You can send us this copy by fax to 0043 1 585 60 44 18.
Please write down your user ID on the copy and make sure that your name and date of birth are legible.
As soon as the investigation is finished, we will contact you again.
We apologise for any inconvenience this may cause.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
i send them my id to them by email right after received their email.and i got reply on
MAY 13th,2009
Dear Mr xxx,
Thank you for your e-mail.
We have received your ID, which is now undergoing approval. Please note that the approval can take some time.
Once this is complete, we will look into reopening your account.
We thank you for your patience.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
i was very happy cause i think my account will be re-open soon as they said in the email.
i checked my email second day and received other email from them.
Dear Mr xxx,
Thank you for your e-mail. We apologise for the delay in our reply.
Please note that we have received your ID copy. Unfortunately, however your bwin account will remain closed.
Below please find the relevant extract from our terms and conditions:
"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:
Whether we will pay out the remaining balance or not depends on the relevant department's decision. We can assure you they will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
And i called the poor customer service again asking the reason,how long i have to wait,what are you investgation for.
the answer i have is I AM SORRY WE CAN NOT TELL YOU ANYTHING......
today is MAY 29th,2009, I THINK THEY ARE NOT GOING TO PAY MY MONEY.
CAN SOMEONE HELP ME,PLEASE
ONCE AGAIN,consider seriously to terminate your accounts with them cause they will NOT pay you.
I AM SORRY FOR MY POOR ENGLISH AS ENGLISH IS NOT MY FIRST LANGUAGE,
i just got headache these days with bwin,i think they are just like a theft steal all your money,
You really should consider seriously to terminate your accounts with them cause they will NOT pay you.
here is my story,i really hope someone can help me..
i opend my account for more than 2 years and start bet and playing poker,i deposit money with credit
card,in the past i lost some money. recently i got luckly,i deposit $200 USD into my account 1 month ago and played
poker,i played AT 10 people table,6 people table and 1 on 1 table.i got luckly and rise my account balance to
approximately $3700 USD in few days, and i withdrawn $2500 USD by bank wire transfer.I have $1200 USD in my account
at that moment,and i go back and play poker again at 1 on 1 table,i just got really really luckly there,i rise my
balance from $1200 USD to $3700 USD again in the same day. and i log out my account and go to bed,second day i try to
login my account again and i received a message that your account is close please contact customer service.
i contacted the customer service by email regarding my account and here is the reply from them.
the date is May 5th,2009
Dear Mr xxx,
Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.
We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
Please note, that we are unable to comment on the grounds of the blocking
Please see our Terms and conditions
" 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
( https://www.bwin.com/help.aspx?mode=...gb_allgemeines)
When the Security department has reached a conclusion on what will happen to your account, we will contact you by email. In the meantime we regret to inform you that your account will remain blocked.
For your information, we do not supply customers bank details for security reasons. Should you require confirmation of the bank details listed on your account, please contact us again after the investigation has been resolved with the details you believe to be registered.
We are sorry for the inconvenience and appreciate your cooperation. Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
and i send them a email asking the reason when blocked my account and here is the reply from them on MAY 8th,2009
Dear Mr xxx,
Thank you for your e-mail.
Please note that we have received your query regarding your closed bwin account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
and i start to call them ask them question why they are close my account and how long i have to wait, the anwser the
give is I CAN NOT GIVE YOU ANY MORE INFORMATION,I AM SORRY!!
i received other email from them on
MAY 11th,2009
Dear Mr. xxx,
Thank you for your e-mail and we apologise for the delay in answering your query.
We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
Please note, that in order for the department to finish the investigation, we kindly ask you to send a copy of your official photo ID (passport, drivers licence, ID card).
You can send us this copy by fax to 0043 1 585 60 44 18.
Please write down your user ID on the copy and make sure that your name and date of birth are legible.
As soon as the investigation is finished, we will contact you again.
We apologise for any inconvenience this may cause.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
i send them my id to them by email right after received their email.and i got reply on
MAY 13th,2009
Dear Mr xxx,
Thank you for your e-mail.
We have received your ID, which is now undergoing approval. Please note that the approval can take some time.
Once this is complete, we will look into reopening your account.
We thank you for your patience.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
i was very happy cause i think my account will be re-open soon as they said in the email.
i checked my email second day and received other email from them.
Dear Mr xxx,
Thank you for your e-mail. We apologise for the delay in our reply.
Please note that we have received your ID copy. Unfortunately, however your bwin account will remain closed.
Below please find the relevant extract from our terms and conditions:
"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:
Whether we will pay out the remaining balance or not depends on the relevant department's decision. We can assure you they will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
And i called the poor customer service again asking the reason,how long i have to wait,what are you investgation for.
the answer i have is I AM SORRY WE CAN NOT TELL YOU ANYTHING......
today is MAY 29th,2009, I THINK THEY ARE NOT GOING TO PAY MY MONEY.
CAN SOMEONE HELP ME,PLEASE
ONCE AGAIN,consider seriously to terminate your accounts with them cause they will NOT pay you.
I AM SORRY FOR MY POOR ENGLISH AS ENGLISH IS NOT MY FIRST LANGUAGE,