Bwin steal my money....really need help!!!!

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  • opening
    SBR Rookie
    • 05-28-09
    • 2

    #1
    Bwin steal my money....really need help!!!!
    Good morning everyone:
    i just got headache these days with bwin,i think they are just like a theft steal all your money,
    You really should consider seriously to terminate your accounts with them cause they will NOT pay you.
    here is my story,i really hope someone can help me..
    i opend my account for more than 2 years and start bet and playing poker,i deposit money with credit
    card,in the past i lost some money. recently i got luckly,i deposit $200 USD into my account 1 month ago and played
    poker,i played AT 10 people table,6 people table and 1 on 1 table.i got luckly and rise my account balance to
    approximately $3700 USD in few days, and i withdrawn $2500 USD by bank wire transfer.I have $1200 USD in my account
    at that moment,and i go back and play poker again at 1 on 1 table,i just got really really luckly there,i rise my
    balance from $1200 USD to $3700 USD again in the same day. and i log out my account and go to bed,second day i try to
    login my account again and i received a message that your account is close please contact customer service.
    i contacted the customer service by email regarding my account and here is the reply from them.
    the date is May 5th,2009
    Dear Mr xxx,
    Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.
    We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
    Please note, that we are unable to comment on the grounds of the blocking
    Please see our Terms and conditions
    " 4. The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
    ( https://www.bwin.com/help.aspx?mode=...gb_allgemeines)
    When the Security department has reached a conclusion on what will happen to your account, we will contact you by email. In the meantime we regret to inform you that your account will remain blocked.
    For your information, we do not supply customers bank details for security reasons. Should you require confirmation of the bank details listed on your account, please contact us again after the investigation has been resolved with the details you believe to be registered.
    We are sorry for the inconvenience and appreciate your cooperation. Please do not hesitate to contact us if you have any further queries.
    Kind regards,
    Your bwin customer service team
    bwin acknowledges its commitment to responsible gaming

    and i send them a email asking the reason when blocked my account and here is the reply from them on MAY 8th,2009

    Dear Mr xxx,
    Thank you for your e-mail.
    Please note that we have received your query regarding your closed bwin account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
    Please do not hesitate to contact us if you have any further queries.
    Kind regards,
    Your bwin customer service team
    bwin acknowledges its commitment to responsible gaming
    and i start to call them ask them question why they are close my account and how long i have to wait, the anwser the
    give is I CAN NOT GIVE YOU ANY MORE INFORMATION,I AM SORRY!!
    i received other email from them on
    MAY 11th,2009

    Dear Mr. xxx,
    Thank you for your e-mail and we apologise for the delay in answering your query.
    We regret to inform you that your account has been temporarily blocked by our security department, and will not be re-opened until the department has finished its investigation.
    Please note, that in order for the department to finish the investigation, we kindly ask you to send a copy of your official photo ID (passport, drivers licence, ID card).
    You can send us this copy by fax to 0043 1 585 60 44 18.
    Please write down your user ID on the copy and make sure that your name and date of birth are legible.
    As soon as the investigation is finished, we will contact you again.
    We apologise for any inconvenience this may cause.
    Kind regards,
    Your bwin customer service team
    bwin acknowledges its commitment to responsible gaming
    i send them my id to them by email right after received their email.and i got reply on
    MAY 13th,2009
    Dear Mr xxx,
    Thank you for your e-mail.
    We have received your ID, which is now undergoing approval. Please note that the approval can take some time.
    Once this is complete, we will look into reopening your account.
    We thank you for your patience.
    Please do not hesitate to contact us if you have any further queries.
    Kind regards,
    Your bwin customer service team
    bwin acknowledges its commitment to responsible gaming
    i was very happy cause i think my account will be re-open soon as they said in the email.
    i checked my email second day and received other email from them.
    Dear Mr xxx,
    Thank you for your e-mail. We apologise for the delay in our reply.
    Please note that we have received your ID copy. Unfortunately, however your bwin account will remain closed.
    Below please find the relevant extract from our terms and conditions:
    "The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
    You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:

    Whether we will pay out the remaining balance or not depends on the relevant department's decision. We can assure you they will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.
    Please do not hesitate to contact us if you have any further queries.
    Kind regards,
    Your bwin customer service team
    bwin acknowledges its commitment to responsible gaming
    And i called the poor customer service again asking the reason,how long i have to wait,what are you investgation for.
    the answer i have is I AM SORRY WE CAN NOT TELL YOU ANYTHING......
    today is MAY 29th,2009, I THINK THEY ARE NOT GOING TO PAY MY MONEY.
    CAN SOMEONE HELP ME,PLEASE
    ONCE AGAIN,consider seriously to terminate your accounts with them cause they will NOT pay you.
    I AM SORRY FOR MY POOR ENGLISH AS ENGLISH IS NOT MY FIRST LANGUAGE,
  • fixxer
    SBR MVP
    • 09-13-05
    • 1877

    #2
    This case sounds me, as Bwin suspects that you cheated in poker (chip-dumping in 1 on 1 for example), and they are investigating this matter....I suggest you to contact mod: Justin, as he can help you to find out why your account is closed - but If you committed chip dumping, you can lose all your balance....

    "You really should consider seriously to terminate your accounts with them cause they will NOT pay you. "

    IMHO it's not a good idea to bash them while they are investigating about your account...
    Comment
    • moonbeam
      SBR MVP
      • 03-02-07
      • 1496

      #3
      I agree bwins customer service is very poor.
      Comment
      • 007Fatty
        SBR MVP
        • 01-14-09
        • 2267

        #4
        Wat is chip dumping?
        Comment
        • opening
          SBR Rookie
          • 05-28-09
          • 2

          #5
          i am sure that i have not cheat in anyway,please tell me how can i get contact with these guys can help me you mention.thanks a lot/
          Comment
          • moonbeam
            SBR MVP
            • 03-02-07
            • 1496

            #6
            look at fixxers post opening
            Comment
            • BatemanPatrickl
              SBR Posting Legend
              • 06-21-07
              • 18772

              #7
              Books are not stupid; there was probably some Tom Foolery going on and the guy got busted.

              Poor customer service or not if he cheated, he deserves to lose everything.
              Comment
              • pokerplayer22
                SBR MVP
                • 05-09-09
                • 1207

                #8
                Does Bwin have any connection with sportbet??? Because sportbet is known for just outright stealing someones money and closing their acct
                Comment
                • BatemanPatrickl
                  SBR Posting Legend
                  • 06-21-07
                  • 18772

                  #9
                  Great link here:

                  Sports betting and handicapping forum: discuss picks, odds, and predictions for upcoming games and results on latest bets.
                  Comment
                  • BWINcomFraud
                    SBR High Roller
                    • 06-24-09
                    • 140

                    #10
                    I am only sorry I didn't read all this Bwin fraud before I opened account and they stole from me 736EUR.
                    It never happened to me before that a company would cheat me is such a cruel, well planned in advance strategy.
                    They work like a crime machine, for every one they steal 3000$ they payout 300 customers their 10$ wins.
                    Then this stupid souls say: Bwin!Bwin!Bwin! Till they will not win 1000$ and Bwin will reap them to pay other stupid souls.
                    This is very well organized Bwin Pyramide Scam, where winning small bets customers are paid from stealing from big winners, and the rest of the money goes for advertising to bring in new fools.
                    Comment
                    • Justin7
                      SBR Hall of Famer
                      • 07-31-06
                      • 8577

                      #11
                      Have you filled out a complaint yet?
                      Comment
                      • chupamoscas
                        SBR Rookie
                        • 05-23-09
                        • 29

                        #12
                        BWIN IS A FRAUD!!! BE AWARE AND TELL EVERYONE. They are based in an island out in SPAIN and they are a Pyramid they do not pay winers. I personally wrote and sent an email to ESPN ( ESPN was sponsoring them for a while) explaining what they did to me refusing to pay my gains. They work out their scam by offering all type of wagers and live betting an as soon as you want to get money in your bank account they immediately for no reason block your account. PLease Be AWARE gentelman and lets tell everyone we know not to place a penny with them.
                        Comment
                        • BWINcomFraud
                          SBR High Roller
                          • 06-24-09
                          • 140

                          #13
                          I filled the complain in the link you provided before, if you get anything, I know how to reward your great scam prevention site. I also cantacted www.Casinomeister.com , the guy there is crazy afraid of Bwin. He shakes only from hearing their fraudulent name.
                          To me Bwin is very clear scam pyramide. I fear nothing when it comes to fight for truth. I will not surrender to their pressure, to them my name will be associated with horror. I am looking now for connecting Mr.Florentino Perez, let him have one more reason to reject their sponsorship. Who wants money from Bwin criminals for sponsorship?
                          Comment
                          • specialedbob
                            SBR High Roller
                            • 02-28-09
                            • 169

                            #14
                            Well, then maybe special ed. bookmakers might be good.
                            Comment
                            • Dougoudou
                              SBR Rookie
                              • 09-10-06
                              • 37

                              #15
                              OMG, this has the makings of a veeeeery long summer for me. I try to be reasonable, especially with Euro books with large clientelle, but I now do feel there is a risk to player funds in Bwin. I am accused for similar stuff but the case is so ridiculous that even a 5-year-old kid would be able to say if there was any chip-dumping that occured. Don't take my word for it, ask Justin who is on my complaint. I wish Bwin would publish the hands played in the open, as well as the money that was lost (imagine this, I even lost yet they close my account) for everyone to see. There would be a mass run to the exit. If you are accused of chip-dumping for a silly amount that YOU LOST and given how the hands played out (example: do you ever all-in live on the turn if you are chip-dumping??? What if my outs hit?). In any case, we are not at the point that an account there means anything, the problem is getting out of there, this book seems in real trouble.
                              Comment
                              • BWINcomFraud
                                SBR High Roller
                                • 06-24-09
                                • 140

                                #16
                                Originally posted by Dougoudou
                                OMG, this has the makings of a veeeeery long summer for me. I try to be reasonable, especially with Euro books with large clientelle, but I now do feel there is a risk to player funds in Bwin. I am accused for similar stuff but the case is so ridiculous that even a 5-year-old kid would be able to say if there was any chip-dumping that occured. Don't take my word for it, ask Justin who is on my complaint. I wish Bwin would publish the hands played in the open, as well as the money that was lost (imagine this, I even lost yet they close my account) for everyone to see. There would be a mass run to the exit. If you are accused of chip-dumping for a silly amount that YOU LOST and given how the hands played out (example: do you ever all-in live on the turn if you are chip-dumping??? What if my outs hit?). In any case, we are not at the point that an account there means anything, the problem is getting out of there, this book seems in real trouble.
                                We will breake this bookie for fraud, how come all of us write about scam at Bwin?
                                If they would be a small company from Grenada (75,000$ gambling license) with 100 customers, this I would be able to understand somehow and if I would lose money with them, I would not write a single complain. But Bwin who advertise so agressively everywhere and pretend to be 1000 times bigger than now I see it is (20 million accounts they say on their website www.bwin.org is lies, imagine every in 10 adults in Europe have Bwin account) , indeed this was a real shock to me when they stole my 736eur! It's like having account at medium UK or Swiss bank, then walk in their doors and they say your account is closed for security reason and the money you made buying/selling stocks they are not going to return you. I am writing regulators everyday, I believe it will have effect in terms that some people will take a closer look at them, sometimes it's enough to snowball. For many Bwin is some hard to understand scam and they are not sure how it works. For the right person in the right chair in the right position, this can be uncovered faster. But what is important, is to make awareness. Silence and humiliation after Bwin breaks accounts will not bear any result, only action will. Act now!
                                Comment
                                • jebe99
                                  SBR Sharp
                                  • 03-11-09
                                  • 340

                                  #17
                                  I feel NO PITY for those that lose money with these not too reputable books.

                                  We, as a global gambling community need to support ONLY THE BOOKS THAT HAVE PROVEN themselves over the years.

                                  Otherwise, we are only contributing to spawning of more of these shady books.

                                  I actually get pissed off at those that join them, because they are the direct causes of these books popping up all over.

                                  If they just did some research on the net, they'll know who the solid books are.

                                  So, STOP getting enticed by the sign up bonuses and go with the good books!!

                                  My books- Matchbook, 5Dimes, Bet Jamaica, Pinnacle( non USA). Never failed to get any payouts in 7+ years.

                                  Come on, support only the books that have been supporting us in the past!
                                  Comment
                                  • BWINcomFraud
                                    SBR High Roller
                                    • 06-24-09
                                    • 140

                                    #18
                                    I completely agree with you, I only looked into their website without even looking on Google:Bwin fraud.
                                    If I would see what I see now, not even 100 posts about they steal winning bets, if I would find on complain, I would not trust them not only 1$, but even if they would pay me 1000$ only to see my credit card numbers on both sides, I would send them knock out immediately. I have account with Ladbrokes, I thought all the companies are more or less the same, I thought only design of a website is all the difference. Now I see how stupid I was, it costed me 736eur is stolen bets. But then again, you can't blame me that Bwin stole my money. How could I know. That's why I think it is important to show awareness and that my mistake trusting Bwin, will teach 100 potential customers my lesson. With their reputation, whatever bets they offer, will not help them as brand value in the internet gambling business is everything. If you trust a bookie, you can easily deposit 100,000$ (only example) and be sure whatever you win, every penny you will get. With Bwin you give them your money, they get interest on it, you risk it big, you win more, they close account for security reason. Such brand has no value even with the nicest website on earth and the biggest bets.
                                    Comment
                                    • specialedbob
                                      SBR High Roller
                                      • 02-28-09
                                      • 169

                                      #19
                                      Huh, what about this new bookmaker called linesmaker, are they going ,the same route?
                                      Thanks,

                                      Special Ed. Bob
                                      Comment
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