5D not crediting my account

**Optional** · 05-22-17, 10:13 PM

Edit by SBR: If you'd like an update on your transaction status, please ask to speak with Becky via live help.

It's not just you mylthazz. Many deposits have been held up in the last week.

There isn't a lot you can really do but wait it out for now I don't think. :\

**mylthazz** · 05-22-17, 10:21 PM

They said they have one of the transactions tho, so they have the money. Even if they only figured out they had it this morning (even tho it cleared May 17th), why does it take 10 hours to add the money to the account? It's not like they have a million transactions to manually process

**Optional** · 05-22-17, 10:25 PM

I don't know but assume they are not manually crediting them as they expect the automated system will do them all again once restored.

**rake922** · 05-22-17, 11:09 PM

If the transaction is not pending.... then that's fishy, you should have gotten the funds in your 5dimes account

**rake922** · 05-22-17, 11:14 PM

They did something like this along time ago... Basically it's my theory they are waiting for price of BTC to drop.

**ParlayKing1986** · 05-22-17, 11:47 PM

Weird..had one took longer than usual...after 4 confirmations..went to chat and nancy said that it takes 5 to 10.confirmations which isnt true..always credits at 1 ..it showed up shortly after that.

**TheMoneyShot** · 05-23-17, 12:28 AM

Originally posted by mylthazz

Hi,

I made two deposits to 5D through bitcoin (one for ~0.54 BTC and one for ~0.05 BTC). The larger one cleared on May 17th and the other on May 19th. Both have 400+ confirmations.

The money still has not been credited to my account and whenever I go through live help they say, they have received the May 17th bitcoin transaction and they will credit my account shortly.

I filled out a help form on SBR and they said they didn't know why it wasn't credit and to ask for a specific person in help. They were unavailable on Sat/Sun, but today Live Chat was able to contact her. They said they will credit my account shortly for the May 17th btc deposit, but they still don't have the May 19th and they would have to check with their processor. That was 10 hours ago.

It has now been over 5 days since the transaction cleared and every day I ask live chat to help and it's just the same story ("we will process it manually shortly"). How can I get the money deposited into my account? I feel I've been patient enough with $1,000+ tied up in limbo.

I'm just curious... did you send 2 separate bitcoin deposits to the same 5D bitcoin address?

Or 2 separate bitcoin deposits to 2 5D bitcoin addresses?

**CaptainKorea** · 05-23-17, 06:38 AM

Wow... what a shit book 5dimes has become

**mylthazz** · 05-23-17, 08:57 AM

Originally posted by TheMoneyShot

I'm just curious... did you send 2 separate bitcoin deposits to the same 5D bitcoin address?

Or 2 separate bitcoin deposits to 2 5D bitcoin addresses?

2 separate to 2 separate 5D addresses. The first one I did got caught up in that huge transaction backlog, so I got a new address through Cashier and sent a second with a higher processing fee which went through very quickly. I got the second because I wanted to bet NBA that night and it looked like that backlog wasn't going to clear in time.

**jayc88** · 05-23-17, 10:33 AM

Originally posted by CaptainKorea

Wow... what a shit book 5dimes has become

be careful or you will get banned

**ParlayKing1986** · 05-23-17, 12:31 PM

So getting the same issue..hsd transaction generated on 18th..finally confirmed this morning..went to chat to have them manually credit it ...he had me on chat for an hour while talking to the 'supervisor ' finally came back to say it will be credited shortly..30 mins still nothing...will keep updated.

**MeanPeopleSuck** · 05-23-17, 12:38 PM

Originally posted by ParlayKing1986

So getting the same issue..hsd transaction generated on 18th..finally confirmed this morning..went to chat to have them manually credit it ...he had me on chat for an hour while talking to the 'supervisor ' finally came back to say it will be credited shortly..30 mins still nothing...will keep updated.

Please do. 5d's my favorite book and bitcoin's my favorite currency. All these threads are both perplexing and worrying.

When you ask, what reason do they give for the delay?

**mylthazz** · 05-23-17, 12:47 PM

Originally posted by ParlayKing1986

So getting the same issue..hsd transaction generated on 18th..finally confirmed this morning..went to chat to have them manually credit it ...he had me on chat for an hour while talking to the 'supervisor ' finally came back to say it will be credited shortly..30 mins still nothing...will keep updated.

Same exact thing happened to me. He said he would check in every 5 minutes and after about 20-30 minutes he said it would be credited shortly.

I don't understand why they're doing this to me. I lost about $30,000 at 5dimes over the years and it's the only sportsbook I use. I've never complained. I never asked for anything (e.g., I lost a lot give me a freeplay or bonus). Never angle shot. I just lost my money and would redeposit occasionally. Is this how they reward loyalty? Even SBR contacted someone there on Friday and it didn't help at all.

**ParlayKing1986** · 05-23-17, 12:53 PM

Well it was finally credited...i would call in request a supervisor..advise of the chat that you were told it would be credited shortly and never was..they absolutely can manually credit it if you have the wallet address...something else is going on in your situation their not saying.

**SBR Forum** · 05-23-17, 01:04 PM

Originally posted by ParlayKing1986

Well it was finally credited...i would call in request a supervisor..advise of the chat that you were told it would be credited shortly and never was..they absolutely can manually credit it if you have the wallet address...something else is going on in your situation their not saying.

Thanks for updating us. If anyone is in a similar boat and wants an update on the status, just ask to speak with Becky via live help.

**mylthazz** · 05-23-17, 01:10 PM

Originally posted by SBR Forum

Thanks for updating us. If anyone is in a similar boat and wants an update on the status, just ask to speak with Becky via live help.

I've asked to speak with her the last four times and it didn't help. I'll try the phone route later when I get home.

**mylthazz** · 05-23-17, 01:34 PM

Called and they told me they can't help me over the phone for BTC deposits, only over live chat.
This is so ridiculous.

Edit: turns out not hanging up and being annoying on the phone asking over and over works. Now time to withdraw and play with a different book

Thanks for the suggestion ParlayKing

**mylthazz** · 06-18-17, 11:29 PM

Little update but the deposit that cleared bitcoin on May 19th was credited to my account today. Only one month!

**BigBlueNYG** · 06-19-17, 12:04 AM

Would never deposit with them again if they didn't do something for the inconvenience

**SportsMushroom** · 06-20-17, 06:36 AM

holly penetrate one month?

**jayc88** · 06-20-17, 08:37 AM

A+ book

**ThaWoj** · 06-21-17, 10:19 AM

Just play at nitrogen. Bitcoin in. Bitcoin out. When you want, how much you want, on your terms.

**Waterstpub87** · 06-21-17, 10:34 AM

Originally posted by ThaWoj

Just play at nitrogen. Bitcoin in. Bitcoin out. When you want, how much you want, on your terms.

Or Heritage. Or Bookmaker. Or BetOnline. Where they pay quickly and acknowledge deposits in under a month,