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  • shinnman1
    SBR Rookie
    • 11-18-14
    • 5

    #1
    Sportsbet.io
    Last night during the first set of a tennis match between Jordan v. Feliciano the bet read: who will win the set.
    I placed a bet on Feliciano who was ahead in the set.
    He won the set but the bet was not graded immediately. They are usually very good about paying and to avoid confusion I started a chat with customer service - they told me I would receive an email.after he lost the second set my bet was graded as a loss.
    I've been through the ringer with customer service. They don't deny my bet was made during the first set but claim it was for the second set even though no set was named in the wording of the set
    SBR PLEASE HELP
  • Optional
    Administrator
    • 06-10-10
    • 61374

    #2
    There is no match on right now offering a to win the set bet. But I suggest you have a look how this is offered for other matches to see if you may have just missed where it said second set.

    Or get a screenshot of how it offers a set winner market without clearly nominating the set involved as you describe.
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    • rangerz2478
      SBR MVP
      • 08-06-12
      • 1194

      #3
      Originally posted by shinnman1
      Last night during the first set of a tennis match between Jordan v. Feliciano the bet read: who will win the set.
      I placed a bet on Feliciano who was ahead in the set.
      He won the set but the bet was not graded immediately. They are usually very good about paying and to avoid confusion I started a chat with customer service - they told me I would receive an email.after he lost the second set my bet was graded as a loss.
      I've been through the ringer with customer service. They don't deny my bet was made during the first set but claim it was for the second set even though no set was named in the wording of the set
      SBR PLEASE HELP
      If you are on desktop, you have to put the bet in the betslip first to see the exact wording of the wager. I have not bet tennis with them but on some cbb lines, you will just see 1h spread with no number until its actually in your slip. Im assuming they had both listed and thats what happened here.
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61374

        #4
        Here's the format they are using for a current match





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        • moojoo
          SBR Wise Guy
          • 09-02-16
          • 938

          #5
          Show screenshot.
          Comment
          • shinnman1
            SBR Rookie
            • 11-18-14
            • 5

            #6
            Your right guys. Even though I didn't agree with the wording of the bet, on the confirmation screen is a small # 2
            Comment
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