betphoenix not payout my win!

[Tommy777]

You are now chatting with : XXXXX (Sales)


operator:
Thanks for visiting our website. It\'s our pleasure to assist you.
You:
hello
You:
i well payout from my account 200$ to my moneybookers account
operator:
hello, how may I help you?
operator:
CAn I have your account number please?
You:
XXXXXX
operator:
ok, You actually can not get a payout until after the NBA finals
You:
after nba finale?
You:
what is finale?
operator:
and you will have to fax us over a photocopy of your ID, and a utility bill in order to verify your address
operator:
yes sir
operator:
The NBA finals
operator:
The $50 Promo you got was for the NBA finals
You:
When is final? date?
operator:
The final games of the NBA playoffs
operator:
ends between June 2nd and 6th, depending of all the games go the distance
You:
what is with the roller?
operator:
*if
operator:
there is a 7x roll, so esentially you will have to wager a total of $350
You:
350 only nba?
You:
350$ ther all sports?

no sioperator:
r, you can play any sports you would like.. limited to straight bets (sides and totals), money lines (plus or minus 200), max 3 team parlays, and max 2 team teasers
You:
How much should I still set for the roller? they may ask to see how many times I must have sat?
operator:
The only reason you have to wait for after the NBA, is because the promotion was made because of the NBA finals, but you can use that money on any sport
operator:
Well total up the amount of wagers you have made with that $50, if it adds up to $350 or more, you have satisfied the Roller
You:
my role is already fulfilled? or how much I must have sat?
operator:
What is your account number sir?
You:

XXXXX
You:
can you look please
operator:
sorry, I already have it.. give me one sec
You:
this is my acciunt :

XXXXX
You:
account,sorry
You:
my role is fulfilled?
You:
my roller is fulfilled?
operator:
one second please, im checking it out
You:
ok
operator:


ok, you have 305 dollars played so far, you need a total of $802
operator:
you won 114.54 on your free bet, you times that by 7, which equals $802
You:
i must bet of 802§ now?
operator:
yes sir
You:

I now have $ 802 bet for the roller to be fulfilled?
operator:
yes, and then you can withdrawl a max of $200
You:
you say 350$ i must bet for withrawl,now you say 802$
You:
what is thats for roller?
You:
7 timmes
You:
7 times
You:
50$ x7 is 350$
operator:
well i was giving you 350 as an exmple so that you could understand
operator:
but because you won 114.54 with your free play, your rollover is 802
You:
i can bet for 100000000000000000 for the roller
You:
bet bet bet bet bet bet never give you money!!!! i say this in covers and sbr
You:
roler roler roler roler roler never give win!!!
You:
what is this for a roller????
operator:
well sir thats the way free plays work.. We cant just give away money
operator:
its more of a way for new customers to get a feel for our services
You:
i from sbr
You:
forum
operator:
if you had wagered to win lets say $50 to win $45.. then your roll would already be completed..
operator:
Its still a fair deal, im sorry for any inconveniences or missunderstandings
You:

i must have now for $ 802 around the NBA play-profit can pay off or what?
operator:
Id i'm understanding you correctly, yes, that is right
operator:
*If I am
You:
i bet now for 500$ and you say i must now nor 802$ bet!
operator:
Im sorry im not quite understaning your question
You:
$ 802 how do I manage this? that's was!
You:
when 2-6 june finale is!
You:
i whrite this in SBR forum
You:
today
You:
and covers forum
You:
the chat i whrite in sbr
You:
i make a copy
You:
from this chat
operator:
Well sir, like I said, im sorry for any misunderstandings on our FREE $50 PLAY
operator:
Is there anything else I can help you with?
You:
they wrote on their side you have 350 $ roller and I've made so far for $ 500 and more set! and they tell me now I have yet to play for $ 802 so that the roller is fulfilled! what is it for a roller? that is was! but it can not create!
operator:
Well sir, I will go over all your wagers again for you.. so you have the exact information ok
You:
you whrite 7x roller for your 50$ i have now play for 500$ and more! you say now i must nor for 802$ !!
operator:
now i have explained how our rollover works... I'm sorry if it doesnt seem fair
You:
i whrite this in sbr and cover forum for all user, i make now copy
You:
from the chat
operator:
Ok, I checked your account, you have only played $305 sir
operator:
not $500 or more
You:
no i played 500$ and more
operator:
If you would like sir, I can send you a wager report, so that you can see what I am seeing
You:
12283487 5/16/2009 11:23AM Promo Credit - Free Play 114.54 114.54
12284671 5/16/2009 01:26PM 1 Wager(s) Placed 17.78 96.76 #1
12288807 5/16/2009 08:01PM 1 Wager(s) Placed 16.10 80.66 #1
12289563 5/16/2009 09:47PM Wager Won 31.78 112.44 Grade Results
12291066 5/17/2009 01:06AM Wager Won 30.10 142.54 Grade Results
12291542 5/17/2009 04:32AM 1 Wager(s) Placed 26.45 116.09 #1
12291625 5/17/2009 06:55AM 1 Wager(s) Placed 16.00 100.09 #1
12292057 5/17/2009 10:00AM Wager Refund 26.45 126.54 Grade Results
12292249 5/17/2009 10:45AM 1 Wager(s) Placed 37.80 88.74 #1
12292271 5/17/2009 10:49AM 1 Wager(s) Placed 3.00 85.74 #1
12294736 5/17/2009 03:01PM Wager Won 36.76 122.50 Grade Results
12294950 5/17/2009 03:17PM 1 Wager(s) Placed 22.00 100.50 #1
12297922 5/17/2009 05:45PM Wager Won 60.22 160.72 Grade Results
12303673 5/18/2009 10:35AM 1 Wager(s) Placed 20.00 140.72 #1
12304608 5/18/2009 03:20PM 1 Wager(s) Placed 40.00 100.72 #1
12306810 5/18/2009 09:57PM 1 Wager(s) Placed 25.00 75.72 #1
12306869 5/18/2009 10:01PM Wager Won 49.48 125.20 Grade Results
12306987 5/18/2009 10:06PM 1 Wager(s) Placed 7.00 118.20 #1
12308317 5/19/2009 01:17AM Wager Won 116.15 234.35 Grade Results
12308767 5/19/2009 04:47AM 1 Wager(s) Placed 29.52 204.83 #1
12308768 5/19/2009 04:48AM 1 Wager(s) Placed 42.50 162.33 #1
12308770 5/19/2009 04:52AM 1 Wager(s) Placed 12.00 150.33 #1
12308771 5/19/2009 04:57AM 1 Wager(s) Placed 10.00 140.33 #1
12309449 5/19/2009 02:02PM 1 Wager(s) Placed 11.50 128.83 #1
12309459 5/19/2009 02:07PM 1 Wager(s) Placed 15.50 113.33 #1
12309462 5/19/2009 02:08PM 1 Wager(s) Placed 8.80 104.53 #1
12312940 5/19/2009 09:59PM Wager Won 53.52 158.05 Grade Results
12313347 5/19/2009 10:15PM Wager Won 25.50 183.55 Grade Results
12313463 5/19/2009 10:16PM Wager Won 21.50 205.05 Grade Results
12314061 5/19/2009 10:32PM Wager Won 29.93 234.98 Grade Results
12315169 5/19/2009 11:53PM Wager Won 26.96 261.94 Grade Results
12315214 5/19/2009 11:53PM Wager Won 16.80 278.74 Grade Results
12316743 5/20/2009 04:34AM 1 Wager(s) Placed 22.00 256.74 #1
You:

that's $ 500 more than what I had previously set!

[Peep]

Moral of this story.

"IF U ARE A BOOK, NEVER EVER EVER GIVE A GUY A FREE BET".

[BigDaddy]

Moral of this story.

"IF U ARE A BOOK, NEVER EVER EVER GIVE A GUY A FREE BET".

no shit BP has been very generous with free bets and promos for the live casino and people still bitch. they will most likely stop offering these to new customers if it continues. which is bad for the new player coming in that would get a shot at trying out a new book for no risk at all

unreal

[kmarinouofm]

seems like i can barely read what this guy is thinking.. looks Like BP is 100% right in this situation.... to be honest , dont take the freaking bonus... I mean seriously what is 50 $??? why would you take that? They tell you 7x roller over.. and 14 days before a payout.. or till after the playoffs.. if 50$ really worth that? Just deposit your money.. don't worry about the handout... and play!!

THe only time you should be taking a bonus on anything is if you are funding your NFL account or MLB account for the YEAR!! then you know you will rollover for sure.. and most likely wont be getting a payout anytime soon..

just common sense you all.. but like my daddy always said "common sense isn't that common "

[tomwakefield]

http://www.betphoenix.com/bonuses

7x rollover on winnings required before withdrawal.

Bonus roll-over calculations: The lesser of the risk and win amounts are used. 'No action' wagers will not be used in the calculations; casino action does not count toward rollover requirements on promotional offerings designed for sports use only.

Those are the conditions stated on the website. If you were ignorant of them, that isn't the books fault.

So now your wagering:

12284671 5/16/2009 01:26PM 1 Wager(s) Placed 17.78 96.76 #1
12288807 5/16/2009 08:01PM 1 Wager(s) Placed 16.10 80.66 #1
12291625 5/17/2009 06:55AM 1 Wager(s) Placed 16.00 100.09 #1
12292249 5/17/2009 10:45AM 1 Wager(s) Placed 37.80 88.74 #1
12292271 5/17/2009 10:49AM 1 Wager(s) Placed 3.00 85.74 #1
12294950 5/17/2009 03:17PM 1 Wager(s) Placed 22.00 100.50 #1
12303673 5/18/2009 10:35AM 1 Wager(s) Placed 20.00 140.72 #1
12304608 5/18/2009 03:20PM 1 Wager(s) Placed 40.00 100.72 #1
12306810 5/18/2009 09:57PM 1 Wager(s) Placed 25.00 75.72 #1
12306987 5/18/2009 10:06PM 1 Wager(s) Placed 7.00 118.20 #1
12308767 5/19/2009 04:47AM 1 Wager(s) Placed 29.52 204.83 #1
12308768 5/19/2009 04:48AM 1 Wager(s) Placed 42.50 162.33 #1
12308770 5/19/2009 04:52AM 1 Wager(s) Placed 12.00 150.33 #1
12308771 5/19/2009 04:57AM 1 Wager(s) Placed 10.00 140.33 #1
12309449 5/19/2009 02:02PM 1 Wager(s) Placed 11.50 128.83 #1
12309459 5/19/2009 02:07PM 1 Wager(s) Placed 15.50 113.33 #1
12309462 5/19/2009 02:08PM 1 Wager(s) Placed 8.80 104.53 #1
12316743 5/20/2009 04:34AM 1 Wager(s) Placed 22.00 256.74 #1

For clarity I have removed all winnings transactions, as well as the 26.45 wager that was pushed.

You have claimed this adds up to more than 500.00 of rollover. I calculate 356.50 risked and, comparing your returns to your stakes, you've been betting odds on, meaning that not even that amount of your rollover is completed.

So BetPhoenix is 100% right, you are wrong. Finish the wagering, and I'll bring this to your attention now, so you can't moan about it later

Max cash out of $200 allowed on this free $50 promotion.

[kmarinouofm]

TOMMY777 you have just been lawyered!!!

[big joe 1212]

[Pareto]

The moment i saw the headline I suspected it was going to be a funny thread.

And Tommy777 you certainly didn't disappoint me.

[big joe 1212]

I'm sure they are going to be disappointed to lose his heavy action business!

[FIRST CLASS]

Bet phx

Call me Crazy, but did they not post in BIG BOLD Letters, customers can NOT cashout until conclusion of NBA~FINALS . . . . .


By the way . . . Big Thanks to Richard who Showed us around the Entire BET PHOENIX shop few days ago . . . . Very Nice Place & was Impressed with the Virtual Reality Casino . . . Extrememly Nice


To The ABove Poster, Know the Rules Before you start the Game Sir . . . . .

[xKMACKx]

unbelievable by that I mean what are you complaining about.

[BET THE HOOK]

When you take a free bet you better know the rules. BetPhoenix is absolutely 100% right here. Tommy777 go cry somewhere else. Dont try to hurt a books business unless you are right.

[fixxer]

Yes, it was a known fact, that payout is only allowed after NBA finals. Also BP rules are 100% clear about what the 7x rollover means -> 7x the winnings won from 50 free bet. (without any minimum odds required!)

If the topic opener didn't know this, than he probably didn't sign up for it through the proper link (where the rules were too), just "bonushunted" the info from some source.

I also took this offer (this was offered at Covers.com), and I knew all these rules before starting to wager the bonus money (I lost it).

BP is 100% right, and it was a nice offer from them, they simply offered free money to wager....
The operator was also patient and handled the chat professionally, many other support would simply hang the chat on after the half of the chat.

I completely agree with BP, and about the topic opener....well....I rather not say anything, as I cannot say any good

[Phillth]

Holy shit that was funny.

[kmarinouofm]

I GO TO SBR!!

probably the funniest line in the whole conversation..

i do love the fact though that SBR has become the "bat signal" of the industry...

[shantystar]

they stiffed many people although they will pay after some time!Gl

[Justin7]

Shanty,

Do you know of anyone that was stiffed by BetPhoenix?

[shantystar]

some weeks ago i hot betphoenix by bookies reviews,there one players complaint about betphoenix,
than you can found various by google search ,i am also big victim of them,also i agreed they are solid book but they do not solve any contention,as far i know and do believe they didnnt interested to solve them.
check my pm's from betphoenix poster here.
so you got know that only betjamaica ,legendz,matchboo and the pig are rock solid books to me as i havnnt found any complaint agaisnt them !even sbr not able to solve my any issue with bookies although its betphoenix!!!.

[big joe 1212]

some weeks ago i hot betphoenix by bookies reviews,there one players complaint about betphoenix,
than you can found various by google search ,i am also big victim of them,also i agreed they are solid book but they do not solve any contention,as far i know and do believe they didnnt interested to solve them.
check my pm's from betphoenix poster here.
so you got know that only betjamaica ,legendz,matchboo and the pig are rock solid books to me as i havnnt found any complaint agaisnt them !even sbr not able to solve my any issue with bookies although its betphoenix!!!.

I don't even know why I attempt to read your posts

[Dank_Fire]

some weeks ago i hot betphoenix by bookies reviews,there one players complaint about betphoenix,
than you can found various by google search ,i am also big victim of them,also i agreed they are solid book but they do not solve any contention,as far i know and do believe they didnnt interested to solve them.
check my pm's from betphoenix poster here.
so you got know that only betjamaica ,legendz,matchboo and the pig are rock solid books to me as i havnnt found any complaint agaisnt them !even sbr not able to solve my any issue with bookies although its betphoenix!!!.

[shantystar]

I don't even know why I attempt to read your posts

This is not yours fault i already hammer severely your fat ass so you remain tongue tightened for a while !!!

[squallsquall]

You:
i can bet for 100000000000000000 for the roller
You:
bet bet bet bet bet bet never give you money!!!! i say this in covers and sbr
You:
roler roler roler roler roler never give win!!!
You:
what is this for a roller????
operator:
well sir thats the way free plays work.. We cant just give away money
operator:
its more of a way for new customers to get a feel for our services
You:
i from sbr
You:
forum

Creds to the operator for being to patient.

[robertg]

some weeks ago i hot betphoenix by bookies reviews,there one players complaint about betphoenix,
than you can found various by google search ,i am also big victim of them,also i agreed they are solid book but they do not solve any contention,as far i know and do believe they didnnt interested to solve them.
check my pm's from betphoenix poster here.
so you got know that only betjamaica ,legendz,matchboo and the pig are rock solid books to me as i havnnt found any complaint agaisnt them !even sbr not able to solve my any issue with bookies although its betphoenix!!!.

man, I have missed these informative posts. may you drown in the ass-sweat of a 600 lb romanian woman.

[BatemanPatrickl]

This guy has the IQ of a slug.

He go to SBR..."OH NOES"

[big joe 1212]

This is not yours fault i already hammer severely your fat ass so you remain tongue tightened for a while !!!

you forgot to wipe your mouth!

[chepaco]

Shame Shame

I enjoy forums, I think they are great and filled with valuable information but when one comes across a thread from a cry baby or most likely a scammer trying to pull a fast one and abusing the forum, that makes me upset. I've been to BP site, I got my $50 (didn't last long) I read the rules I used the chat to confirm, so what this man is saying is 100% pure S...
This as... should be banded from the forum, its guys like these that make the books not give out any freebies or limit their bonuses for guys that really mean business.

A piece of advice to this WHALE, giving you the benefit of the doubt that you are not a scammer pulling a fast one "Read the Rules or ask the rules via phone or chat"