Energybet.com cheaters. replace a winning bet with a losing one

**Alfa1234** · 11-03-16, 05:10 AM

Do you think, maybe, it's possible you misclicked on the wrong game or do you really, honestly believe they would "replace" your bet by a losing one?

You made a mistake and only noticed after the bet settled. Simple as that.

**el_onal** · 11-03-16, 06:01 AM

Originally posted by Alfa1234

Do you think, maybe, it's possible you misclicked on the wrong game or do you really, honestly believe they would "replace" your bet by a losing one?

You made a mistake and only noticed after the bet settled. Simple as that.

First: i placed only one bet. Second: those 2 matches were 2 different events and on energybet, you have to click 10 times to go to chosen event and place e bet. Third: i have checked 20 times yesterday till 11 pm, because they hadnt honoured it, and it was clear w.g unity. I also remember it because w.g. unity is a long name and they had cat it with .... Fourth who is that idiot that open a thread for such a thing if is not 100 % sure. And also this is not the first time books replace the bet for an losing one. I have played in many books at least 100 of them and really first time. That's why I wrote this story because they will do it again and other books also...

**Alfa1234** · 11-03-16, 07:48 AM

Then you are probably out of luck.

As has been mentioned before on this forum: always always always take a screenshot of your bet to avoid these kinds of situations.

**Optional** · 11-03-16, 08:16 AM

Originally posted by el_onal

First: i placed only one bet. Second: those 2 matches were 2 different events and on energybet, you have to click 10 times to go to chosen event and place e bet. Third: i have checked 20 times yesterday till 11 pm, because they hadnt honoured it, and it was clear w.g unity. I also remember it because w.g. unity is a long name and they had cat it with .... Fourth who is that idiot that open a thread for such a thing if is not 100 % sure. And also this is not the first time books replace the bet for an losing one. I have played in many books at least 100 of them and really first time. That's why I wrote this story because they will do it again and other books also...

I don't think you are going to get anywhere without some sort of proof in this case. You can appeal to the regulator but they are just going to think you made a mistake as the previous poster who answered did.

I had a look at the site and it does look like it could be easy to click the wrong match imho...

**el_onal** · 11-03-16, 08:41 AM

Optional maybe you have clicked an all the sports together, i don't know. I have played for a week there now made 5 or 6 small bets, all winning bets. And in that exact case I made several selections before going on the match. the 2 mentioned matches even weren't in the same tournament. But after that, I have checked several times later because they were late to honour the match.... and i told you, I couldn't miss a name like Warriors Gaming Unity, I could have noticed it yesterday even if I had made that error. And if you noticed on chat, they first told me that they have not that ID bet number, and later said yes they had. maybe they corrected themselves because they knew i still have that ID bet number.
Optional i do not care for that money, I do care for what they and other books would do on the future.

**Optional** · 11-03-16, 10:44 AM

Originally posted by el_onal

Optional maybe you have clicked an all the sports together, i don't know. I have played for a week there now made 5 or 6 small bets, all winning bets. And in that exact case I made several selections before going on the match. the 2 mentioned matches even weren't in the same tournament. But after that, I have checked several times later because they were late to honour the match.... and i told you, I couldn't miss a name like Warriors Gaming Unity, I could have noticed it yesterday even if I had made that error. And if you noticed on chat, they first told me that they have not that ID bet number, and later said yes they had. maybe they corrected themselves because they knew i still have that ID bet number.
Optional i do not care for that money, I do care for what they and other books would do on the future.

I don't really have much useful suggest el_onal. Keep an eye out for anyone else reporting the same issue and we may be able to do something if there are multiple cases. And make sure you take screenshots if still playing there in case it happens again. You could let the UKGC know about the issue too.

**luctens** · 11-03-16, 02:47 PM

Energybet have done absolutely no "cheating" here, that's completely obvious. They are a reputable sportsbook and they don't go around around amending customers' bets, they simply just don't work in that kind of scammy way.

There's two possible scenarios that have happened. You've either placed the right bet but the sportsbook has had a technical glitch or whatever and messed up your bet to showing that you've bet on a different game, or you placed the wrong bet in the first place. Whatever scenario it is, what would have conclusively closed the case one way or the other would have been if you had have taken a screenshot when you placed the bet, it really is so simple to do.

Anybody not taking screenshots of bets and all other important transactions at a bookmaker is simply opening themselves up wide open to these sorts of things happening. All kinds of glitches etc can happen to a sportsbook's software to show something different to what you had placed and that sort of thing, and if you trust a sportsbook's software to never have a glitch or whatever and show some wrong details in your bets and transactions, then more fool you, technical glitches and all the rest of it happen in any kind of computer systems, and to counteract that, you must take screenshots yourself as evidence in case this kind of thing happens.

You even took the bet ID but you couldn't even be bothered to take a screenshot for goodness sake, rookie error right there. Whatever one of the two scenarios I mentioned earlier that it is, without a screenshot as evidence for the bet, it's your word against the bookmaker's, and everybody knows who usually wins in that situation. You could take this to IBAS and UKGC if you want, but they will most certainly say that you have no evidence, so tough luck.

You just need to suck it up, accept that you've got absolutely nowhere whatsoever to go here to get a resolution in your favour, so you need to move on and take this as an expensive lesson to take screenshots of all bets and transactions you make with all bookmakers going forward.

**Kaabee** · 11-03-16, 08:12 PM

Why would a book honor a screenshot when they can be so easily faked?

**luctens** · 11-03-16, 10:22 PM

Originally posted by Kaabee

Why would a book honor a screenshot when they can be so easily faked?

You'd expect a bookmaker to spot whether a screenshot is fake or genuine. Taking screenshots is as far as a punter can go to have evidence of all bets and transactions, so it's an extremely common sense thing that every punter needs to be doing every time they make a bet or any other transaction with a bookmaker.

**Kaabee** · 11-03-16, 10:32 PM

You underestimate how easy it is. You don't need Photoshop. Paste 1 line of code in your browser and you can edit any webpage you want. Make bet on team A, take screenshot, paste code, edit screenshot in browser to team B. A perfect fake in a couple of minutes.

**luctens** · 11-03-16, 11:34 PM

Originally posted by Kaabee

You underestimate how easy it is. You don't need Photoshop. Paste 1 line of code in your browser and you can edit any webpage you want. Make bet on team A, take screenshot, paste code, edit screenshot in browser to team B. A perfect fake in a couple of minutes.

Well you are obviously far more well versed than me in those sorts of extremely dodgy practices, which paints an extremely poor picture of you.

Whether the bookmaker would have accepted the screenshot or not is neither here nor there, the point is that punters need to get as much evidence of their bets and transactions as possible, and taking screenshots is the furthest they can go in doing that. If there is then a dispute and the bookmaker doesn't accept the screenshot or whatever, the punter can look to take the dispute further to argue their case, but the point is that the OP has nobbled himself at the first hurdle as he couldn't even be bothered to take the screenshot in the first place.

So the point is, do the extremely easy task of taking screenshots of all of your bets and transactions so if there is a dispute you have evidence to fight the dispute with, if there's then an argument with the bookmaker not accepting the screenshot you can then take it further to argue it if needed, but take the screenshots in the first place so you have evidence to fight the case with.

**Kaabee** · 11-03-16, 11:37 PM

Not exactly. Just familiar with an extremely well known stupid net trick that makes all screenshots 100% worthless as evidence of anything.