Racebook (SBR rating C-) confiscates player funds

[SBR Lou]

Racebook (SBR rating C-) confiscates player funds

The player deposited $1,000 and won an additional $200. The sportsbook told the player that because he previously had an account at sister sportsbooks Sportsbetting.com (SBR rating C-) and Win4Real (SBR rating C-) he is not eligible to have an account at Racebook. Racebook has confiscated his deposit and winnings citing their terms and conditions which state that accounts at more than one Sportsbetting.com Group book are not allowed.

The player states that his accounts at Sportsbetting.com and Win4Real are in good standing and are inactive. Racebook.com's betting limits were not exceeded. SBR Dispute Manager Lou has asked the sportsbook to address the confiscation claim of both deposits and winnings. On May 5th, Racebook sportsbook agreed to credit a different player for deposited funds confiscated in 2008.

[Justin7]

It's a start. Now they need to pay the winnings, and clean up their rules.

[Peep]

No shit.

They should decide who can and can not have an account BEFORE they accept the player's account and the players MONEY.

Not so hard. Once they get your e-mail, name and DOB, all they have to do is send you an e-mail back saying "you already have an account with our group". One of the British books did that to me, as did Jazz and Betallsports.

Easy. Avoids future problems.

"The great solve problems when they are small, therefore the great have no problems".

[SBR Lou]

Racebook informs SBR that they have now refunded this players $1000 deposit, his account will remain closed.

[Bill Dozer]

Good job Lou. What was their reasoning for not giving him his cash when he asked?

[flyingillini]

That is ****ed up.

[jjgold]

Racebook is not a book anyone should be playing at, they will steal your money when your not looking. I got them at a strong D.

[flyingillini]

How about an F stay away, far away, only playa at top books.

[SBR Lou]

Good job Lou. What was their reasoning for not giving him his cash when he asked?

So far managements only comment has been that their no multi accounting between W4L, Racebook, and Sportsbetting.com brands rule was in place when the account holder made his Racebook deposit.

They have taken the same hard stance in the recent Win4Real & Racebook case where a player also had only his deposits refunded, so they're at least being consistent in that but still holding out hope they take another look at this and consider paying winnings.

[tomcowley]

It's stealing. If the player were losing, read the T&C, and asked for a refund of losses, he'd get told where to stuff it. The book isn't harmed at all in this case- they would gladly be taking the action on either other account.

[Bill Dozer]

There isn't much of an argument from SBR or the player regarding the winnings in the first case even though on paper, Sportsbetting is essentially setting a trap with the policy. But, I'm interested to see an official response on this second player.